Attenuative help without being too pushy. Good advice given

The men were very friendly and very helpful and did a good job deliverying my sofas.

Richard was so kind ,very professional excellent service 👏

We were greeted at the entrance by Jake who showed us where to find what we were looking for,he then left us to try out various chairs and sofas but he was on hand to answer any questions we had. We weren’t sure of the sizes we needed so went home to measure and when we got back to the store it was almost closing time but Jake said no problem he then helped us with the colour and the purchase.What I liked was their was no pushy salesman if there had been I would have walked away.

Kept informed from the time l walked into store to delivery, very professional from start to finish.

Everyone from sale to delivery were friendly and helpful

Salesman was very helpful not pushy and answered all questions I put to him to the best of his ability. He gave me time to make my decision as lots of options re fabric and designs h we loo pop ed me choose the right suite for my needs.

The sofa is not put together correctly, the recliner leg supports are out of line, one side is higher than the other and the cushions are not level. After sitting on the sofa for two days, the cushion and arm fabric is rippled.

Store should try to display sofas and single chairs of each range. We could not try a single chair as it wasn,t part of the display in any store and had to take a risk, but it has turned out to not to be as comfortable as the matching sofa.
Delivery time slot was kept, delivery staff were polite, efficient and tidy.

From order to delivery not so good but delivery was good lads unloaded and put together in no time

Really love our new sofas. The staff at Waterlooville store were very helpful in assisting us to choose the right sofas. The delivery and Installation crew were very considerate in bringing in the new sofas, taking care not to damage them or damage the door frames. Turned up on time and kept us informed when they were due to arrive.

Excellent several from start to finish

Kept me informed, arrived when they said they were going to arrive. Friendly, helpful and I love my new sofa.

As soon as we stepped into the shop we were greeted with “Ciao” by Jake. Jake was extremely helpful in guiding us with chairs we required, and helping us with leather materials they supply, which ended us in ordering from Polstronesofa.
All in all an excellent shopping experience, we will be returning.

The store was very well laid out and the staff were extremely approachable and helpful, establishing what I was looking for and spending time (without pressuring me) to show me the available options. I was impressed by the number of fabrics to choose from, and the very useful feature of an area where you could see what the fabrics looked like in daylight. The prices are very competitive. The delivery of my order was very efficient.

Efficient once here. Would have liked a narrower delivery time window.

Polite helpful

My experience at Poltronesofa in Waterlooville was 1st class the lady was very helpful and polite didn’t hassle just let me browse until I found the one I was looking for, she was very helpful in choosing the right colour leather nothing was too much trouble even though it was late in the day. The shop is well laid out and the smell is divine.
I’m looking forward to receiving my 2 chairs. I would recommend this store and certainly go back in the future

The delivery men were excellent, respectful and ensured everything was fitted and tested