From purchase to delivery everything was great.

Staff in store were helpful and knowledgeable.

On delivery day I was kept informed of timing, arrived exactly as stated. Delivery crew were friendly and efficient.
I am delighted with my sofa

Helpful polite and professional
Extremely lovely lady and nothing too much trouble

Excellent service by Staff members. Have given 4 out of 5 as I’ve been unable to sign on to check delivery date

Ordered at the shop and then waited until sofas were made, delivered on the correct day by two very helpful van drivers

Delivery was good

Ok firtsly let me say the sofa is lovely and comfortable.
The delivery chaps could not turn in the hallway to place it in the lounge.
So they placed it in the kitchen, all was fine
The paint damage on the stair hanrail I am happy to repaint - no problem.
happy days.
When i spoke to your chap on the phone most polite and apologetic no need.
He also told me - no problem you can take the arm off but will need an upholsterer to do it.
Now it gets interesting.
I suggest
you put a zip in the base cloth to access the bag of feet. great idea.
Why not just put a zip in that allows after undoing the three bolts (marked with an orange paint pen, to allow the easy-off of the wing/arm. Exchange the nuts for wing nuts as you did for the front cover plate and there it is simple no cost to you instruction paper included done.
I am a practical man, took me one hour to achieve.
Now sitting on it in my lounge.
Kindly Neil.England.
PS I am 78 and did all inc moving it myself:)

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Great range of sofas and good honest down to earth salesman

Great sofas delivered on time with care and put together in record time. I recommend this company to anyone thinking of buying a new sofa .. Thank you for your service.

Friendly delivery drivers

From start to finish, everything in our experience went smoothly. On visiting the branch we were given both the freedom to browse and great support when needed. We ordered our sofa, were given an estimated delivery date and got on with life. The sofa was delivered two weeks early which was perfect for us, and the team who delivered were quick, efficient and friendly.

Staff in shop were great and the delivery drivers were very good and also polite

The guys that came and delivered my sofa and chair were absolutely brilliant very polite and friendly on that note I absolutely love my new sofa and chair thank u

Lady was very polite and helped us in any way she could,measuring sofas and giving us any advice we needed.

Great guys that delivered my sofa. On time efficient and friendly I felt comfortable with them and they done a great job. BUT unfortunately the quality of the sofa is very poor bad stitching threads pulled attention to detail not good. Such a shame as I love the sofa will be contacting the after care department on Monday

Very good customer care.spot on delivery tracking device..very polite men .

The staff were very welcoming and explained the necessary labelling so we understood what they stood for in relation to the sofa's. We were able to wander the store and take as much time as we liked without any 'sales patter'. When we had a question Paul was there with the answer. When we had tried nearly every sofa we made our decision and Paul was on hand again to explain about the aftercare for our choice. He also explained about the delivery and what that would involve, calculated the cost of our sofa's and discount, which was a bonus so all in all, it was a very pleasant experience and if we need a new sofa in the future we will definitely look here first.

The delivery crew were friendly,respectful of property
And goods being delivered kept me informed of time
of arrival and cleared all packaging when finished ,it all happened very professionally.

Great customer service by staff m in the shop when looking for our sofas . This was followed by a very satisfying delivery. Ability to track the crew delivering was helpful. Delivery and construction of the sofas was quick and the crew were extremely polite and friendly.

Very clean and calm environment in the store. Very attentive staff. Would have give full marks but disappointed we had to pay for delivery

It was a long time to wait for the sofa. However when we were advised of the delivery date the communication was excelent. Regular updates and on the day the delivery drivers kept us informed of expected time of delivery. The delivery men were very polite and efficient. Care was given . Very pleased with product so far.