SDRstore Avis 

Réponse de SDRstore

Actualisé il y a 7 jours

Hello Cathleen,
We would like to clarify several points in your updated review because some of the statements do not reflect the communication history of your order.
You placed Order #4857 on September 29 at 12:38. At 12:51, you contacted us regarding the stock notification you had seen for the antenna. We replied at 12:56 — approximately five minutes later — explaining that one unit was still available and had been reserved by your order. We also offered to remove the antenna and refund it if you did not want it. At 13:04, you replied confirming that you did want the antenna.
Therefore, your initial message was not ignored, and we did not only respond after this Trustpilot review.
We fully understand that the stock notification was confusing, and we are sorry for that. The notification and the actual stock reservation did not display consistently, which is why you saw an out-of-stock message even though the final unit was successfully allocated to your order.
You contacted us again on September 30 asking whether the order had shipped. At the time this review was posted, the order was still being processed and had not yet been dispatched.
Regarding the comments suggesting that SDRstore is a scam or is pretending to operate from the EU: SDRstore is a legitimate retailer. We fulfil orders through both European warehouse stock and trusted international suppliers depending on the product and availability. This allows us to carry a much wider range of specialised SDR equipment. We do not claim that every individual product is physically stocked in the EU.
After seeing your statement that you intended to initiate a chargeback, and because the order had not yet been shipped, we decided that the most appropriate course of action was to cancel the order rather than send merchandise while a payment dispute was being threatened.
Order #4857 has therefore been cancelled and the full €458.76 is being refunded to the original payment method.
We also acknowledge your comments regarding the telephone line and website availability and will review these separately.
We are sorry that this transaction resulted in a negative experience, but we wanted to provide the complete timeline so that readers can make their own assessment based on the facts.

Réponse de SDRstore

Publié le 21 sept. 2026

We sincerely apologize for the delay and the lack of communication regarding your order.

Unfortunately, due to an unexpected staff shortage, your order was not processed and dispatched within the expected timeframe. We understand how frustrating this was, especially after you had already contacted us several times for an update.

As we were ultimately unable to process the order in a reasonable timeframe, the order has now been fully refunded.

We are very sorry for the inconvenience and for the poor communication during this period. This is not the level of service we aim to provide, and we are taking steps to prevent similar situations in the future.

Best regards.

Réponse de SDRstore

14 sept. 2026

Thank you so much for your kind review! We’re really glad we could help you choose the right NanoVNA, especially when you weren’t familiar with the equipment yourself.

It’s great to hear that your husband loved it. We really appreciate you choosing SDRstore, and we’ll be happy to help again anytime you need advice in the future!

Réponse de SDRstore

14 sept. 2026

Thank you very much for sharing your experience!

We’re really glad our team could help you choose the right device for ADS-B instead of simply recommending the more expensive option. Our goal is always to understand what the customer actually needs and suggest the most suitable equipment for the job.

It’s great to hear that the RTL-SDR V3 kit is doing exactly what you needed. Thank you for choosing SDRstore, and we’ll be happy to help again with any future SDR or radio projects!

Réponse de SDRstore

14 sept. 2026

Thank you for your feedback! We’re glad to hear that the product arrived as described and met your expectations.

We also appreciate you pointing out the issue with the shipping notification. Six working days is within our typical delivery timeframe for many destinations, but you should still have received a shipping update once your order was dispatched. We’ll review this to make sure our notification process works more consistently.

Thank you for choosing SDRstore!

Réponse de SDRstore

5 juil. 2026

Hello,

We are very sorry for the inconvenience caused.

At the time your order was placed, the item was still available to order and the manufacturer had informed us that production would continue. Unfortunately, they later confirmed that they had production issues and decided to discontinue the product.

Regarding customer service, we could not find any email from you about this issue. We also apologize that we did not contact you sooner. Since your order contained multiple items, we were not able to easily identify that this discontinued item was still pending in your order.

Please contact us by email with your order number so we can check this immediately and arrange the best solution for you.

Best regards,
The SDRstore Team

Réponse de SDRstore

Actualisé le 15 avr. 2026

Hello Cam,
We would like to add an update for clarity.
Your order was placed on April 4, 2026 and shipped on April 7, 2026. On April 13, 2026 at 19:13, you contacted us outside working hours regarding the tracking, and we still responded by email at 19:20, just 7 minutes later.
In our reply, we explained that UniUni is only the last-mile carrier in Canada and does not handle the full international journey. At that stage, the parcel had already arrived in the destination country and was proceeding through the normal process of customs clearance and handover for final delivery. We also explained that there was nothing you needed to do while customs was being cleared.
We would also like to note that the parcel has since been delivered successfully.
We understand that limited tracking updates can be frustrating, especially for an expensive order, but the shipment was moving normally and we responded promptly with the available information.
Best regards,
The SDRstore Team

Réponse de SDRstore

5 avr. 2026

Hello,

We’re sorry for the frustration, but this order was placed for a backordered item, specifically the RTL-SDR V4 Kit. The product page clearly showed that the item was on backorder at the time the order was placed and did not display as in stock.

Because of that, the delay is related to stock availability, not a lack of service. We also understand your concern regarding the cancellation option, and we apologize if that did not work correctly on the website.

Please contact us again with your order details and we will assist you directly regarding the cancellation or refund request if needed.

Best regards.

Réponse de SDRstore

10 mars 2026

We’re sorry for the frustration this situation has caused.

To clarify a few important points in your review:

We did respond once we located your earlier messages. Unfortunately, we have recently been targeted by a large volume of spam emails, and we must manually review messages to avoid missing real customer requests. This caused a delay, but we did not ignore you.

The shipping/hand-over date is shown in your order details page, and your parcel was shipped on 24 February. We also had a visible website notice that, due to a warehouse migration, orders placed from 13 February onward would start shipping from 25 February (this dispatch window is the reason for the delay).

The tracking number may not appear in Finnish Post immediately because Finnish Post is not the carrier for the full route. The parcel is transported internationally first, and tracking in the Finnish Post system typically starts once the shipment arrives in Finland and is scanned by the last-mile carrier.

This is not dropshipping and you will not be asked to pay VAT on delivery — taxes are prepaid by us where applicable.

Because the shipment has taken longer than expected, our system automatically triggered an investigation with the carrier, and we are currently awaiting their official response. You also mentioned that you opened a chargeback with your card provider, so we will cooperate fully and provide any requested shipment and tracking documentation to them.

Your order remains fully protected: if the parcel is confirmed lost, we will offer a replacement or a full refund. If the parcel arrives while the case is ongoing, we will assist you immediately with the return process, as you requested.

Réponse de SDRstore

13 mars 2026

Thank you very much for your kind words and for taking the time to share your experience.

We are very sorry that the delivery process with DHL was so frustrating and confusing, especially with the incorrect tracking information and poor communication on their side. We understand how stressful that can be.

At the same time, we are very happy to hear that your parcel arrived safely and that our support team was able to help keep you informed throughout the process. Your feedback means a lot to us, and we truly appreciate your recognition of our team’s effort.

Thank you again for your support and for choosing SDRstore.

Réponse de SDRstore

4 mars 2026

Thank you for your feedback. We truly appreciate your support and are glad to hear you had a positive experience with our service. If you ever need any assistance in the future, our team will be happy to help.

Réponse de SDRstore

27 févr. 2026

Thank you for taking the time to share your experience.

We appreciate you reaching out to us before placing your order and for your patience during our warehouse migration period. As mentioned at the time, orders placed during that window were scheduled to ship after the 25th, with the option to use our supplier network to reduce overall delivery time.

Regarding tracking, you’re absolutely right — DPD operates as the last-mile carrier, so tracking updates usually appear only once the parcel reaches the destination country. A short period without updates can be normal in this case, and we understand how that can feel concerning if you’re not used to it.

We’re glad everything arrived safely, without additional taxes, and that the delivery progressed smoothly once updates became visible. Your feedback is valuable and helps set clearer expectations for future customers.

Thank you again for your trust and for choosing our store.

Réponse de SDRstore

21 févr. 2026

Vielen Dank für Ihr ausführliches und positives Feedback.
Es freut uns sehr zu hören, dass wir Sie während der gesamten Beschaffungs- und Rollout-Phase zuverlässig unterstützen konnten und dass sowohl die Kommunikation als auch die logistische Abwicklung Ihren Erwartungen entsprochen haben. Gerade bei größeren und zeitkritischen Projekten legen wir großen Wert auf Transparenz, proaktive Abstimmung und eine saubere Aufteilung in Teillieferungen, wenn dies zur Planungssicherheit beiträgt.
Vielen Dank für Ihr Vertrauen in SDRstore.eu. Wir schätzen die Zusammenarbeit mit Ihnen sehr und freuen uns auf weitere gemeinsame Projekte in der Zukunft.

Réponse de SDRstore

8 févr. 2026

Thank you for your honest and detailed feedback.

We really appreciate you sharing your experience, especially given your initial hesitation. We’re glad we could earn your trust by delivering on stock availability, clear tracking, accurate delivery estimates, and responsive communication while your order was in transit.

We also appreciate your understanding regarding the slightly damaged box — unfortunately, that can happen during shipping, but we’re happy the product itself arrived safely. Your note about not being “ghosted” means a lot to us, as timely and transparent communication is something we take seriously.

Thank you for giving us a chance, and we’re glad to hear you’d consider buying from us again.

Réponse de SDRstore

8 févr. 2026

Thank you for taking the time to share your experience.

We’re really glad to hear that everything went smoothly, especially regarding VAT and import charges after the UK left the EU. We know how important this is for UK customers, so it’s great to hear that your order arrived without any unexpected costs.

We’re also happy that the delivery time matched what you saw at checkout and that your new PortaRF arrived as expected. Thanks again for your trust and your kind feedback — it truly means a lot to us.

Réponse de SDRstore

Actualisé le 6 févr. 2026

Hello Jakob, thank you for your updated feedback. We would like to address your points directly to provide clarity on this investigation:

1. The 950g Weight: Logistics weights are not determined by the delivery driver, but by automated, calibrated scales used by the carrier at multiple checkpoints during transit. These logs verified a weight of 950g. A standard empty cardboard box weighs approximately 60g.

2. The December Correspondence: To clarify, our apology on Dec 31st was for the delay in our response due to the high volume of holiday messages while we were beginning the formal investigation. It was not an admission of a missing product, as we were still awaiting the official carrier data at that time.

3. The Photos and Documentation: We reviewed the photos you sent on Dec 22nd and the ones provided recently. Because you confirmed the package arrived 'in hand' and 'unopened,' our investigation prioritized the physical weight logs. If a box is untampered and registers 950g on a scale, the contents are documented as present.

4. Resolution Process: We fully agree that involving the authorities is the best way to resolve the discrepancy between the carrier's verified data and your experience. We have requested the Police Report and Case Number so we can formally provide our weight certificates and timestamps to the investigating officer. This is our standard protocol for reconciling verified deliveries with reports of missing items.

Kind regards,

The SDRstore Team

Réponse de SDRstore

4 févr. 2026

We appreciate the feedback, Raymond, but we must provide the factual context for other customers, as several claims here are misleading.
​1. The Timeline: At the time of this review, your international order has been in transit for only 2 business days. It is well within the 5–7 business day window provided at checkout. Labeling a shipment a "failure" before the delivery window has even reached the halfway point is premature.
​2. Communication: We have not been "radio silent." Our team responded to you 5 times today alone, often within minutes of your emails. Claiming a lack of communication when we were engaged in an active, real-time dialogue is factually incorrect.
​3. Tracking Logistics: As we explained, the "unknown" status on Evri’s domestic site is because the parcel is currently in international transit and has not yet reached the UK network for its first local scan. This is standard for international shipping and does not indicate a lost parcel.
​4. Transparency & Carriers: "Standard Shipping" is a consolidated service designed to keep costs low. While we updated our delivery page to be even more granular regarding local UK partners based on your feedback, the service level and delivery timeframe remain exactly as promised at checkout.
​5. Security: Your £300 order is fully insured. You face zero financial risk. We have tracked thousands of these shipments, and they arrive as expected once they clear the UK border.
​We are committed to seeing your delivery through. We ask for your patience as the parcel completes its international transit within the timeframe you agreed to at purchase.

Réponse de SDRstore

27 janv. 2026

Thank you for your feedback.
After carefully checking our records, we can confirm that we do not have any order associated with the name Peter Mayer. Additionally, the statements made in this review do not reflect our actual fulfillment or logistics processes.
Unfortunately, in recent times we have been receiving a number of fake or misleading reviews clearly intended to damage our company’s reputation. We take this matter seriously and are documenting all such cases. Appropriate action will be taken to the fullest extent available to us.
We remain fully transparent in our operations and encourage anyone with a genuine order or concern to contact our support team directly, where we are always happy to help.

Réponse de SDRstore

16 déc. 2025

We have no record of any completed order under the reviewer’s name, and we have not shipped any order to this person that could have “arrived after 4 weeks from China” or resulted in duty charges.

Based on the timing and repeated pattern, we believe this is the same individual who has already posted multiple 1-star reviews under different names with inconsistent claims, apparently to damage our reputation.

If you are a real customer, please email us at support@sdrstore.eu
with your order number and the email address used for the purchase (or a screenshot of your order confirmation). We will verify the order immediately and help resolve any genuine issue.

We have already reported the repeated reviews to Trustpilot and will take further action with the platform if this behavior continues.

Réponse de SDRstore

16 déc. 2025

Hi Marian,

Thank you for your review and for choosing SDRstore.eu. We’re really happy to hear your order arrived on time, well packaged, and without any issues. We also appreciate your kind words about our communication and support.

We’ll be glad to help again anytime you need something, and we look forward to your next order.
Best regards,
The SDRstore Team