Sealy Avis 19

I had to give 1 star just to even write this, and honestly that still feels too generous.

It’s been TWO WEEKS since my mattress was lost, and Sealy has been absolutely no help in resolving this. Every time I reached out, I got the same response: “our hands are tied.” No accountability, no effort, nothing. Meanwhile, I’m the one stuck dealing with the mess.
I had to chase UPS myself—calling, following up, practically begging them to investigate and expedite the claim. After all that, UPS finally agreed to pay the claim. You’d think that would be the end of it, right? Nope.
Now I have to go back to Sealy, contact them AGAIN on my own, and sit around waiting for their email so I can request a refund. Why am I doing all of this? This was not my mistake.
I paid for a mattress. I never received it. And somehow I’m the one doing all the work to fix a problem caused by everyone else.
This entire experience has been exhausting, frustrating, and completely unacceptable.
At this point, this honestly feels like a scam.
They had no problem taking my money immediately—no “2–3 business days” delay there—but when it comes to fixing the issue or giving me my refund, suddenly everything takes forever and no one can do anything?
It’s been two weeks since my mattress was lost. I’ve had to chase UPS myself to get the claim resolved, and now I’m STILL the one doing all the work to get my money back from Sealy. Meanwhile, I’m left without a mattress and stuck waiting on emails and “processes.”
This is completely unacceptable. I paid for something I never received, and somehow I’m the one dealing with all the stress and delays. How is that okay?

I received the mattress and foundation on April 2,2026. The mattress had a stitching issue with the mattress cover . I spent $2277.94 and Sealy is claiming the manufacturer stitching issue is in their view minor and not something they will address. They are demanding I pay $175 fee to return the mattress to them.
As a consumer this is not only poor quality manufacturing it is poor customer service . Sealy brand is not what it used to be …. Buyers please be aware and purchase a mattress and foundation elsewhere if you value your time and money

Sealy is the best mattress ever human made.. After using sealy mattress no more back pain.

Please save your time and shop elsewhere. I ordered a mattress and cancelled the order the next day and guess what? I didn’t hear back from them until 7 days later and said sorry it’s too late to cancel and collects a $175 fee! Are you kidding me?? This company is trash!

Me and my Wife bought a Sealy Mattress in 2022, brand new from a local store nearby. Was good for all of two years before we had to buy a 2-4 inch thick memory foam pillow top which only worked for another year. We switched to SweetNight this year. Our back started having a lot of problems the last year of having it. By the time we took the pillowtop off, the mattress was as hard as a rock. You couldn't really push your hands down into it. The mattress only lasted about 3 years in total. It was supposed to be memory foam and it was supposed to have cooling tech which, it did not feel cool to the touch either. And thats even after buying a pillowtop. The place we bought it from said it'd last for 5-10 years. Yeah right. If you are looking for a great mattress, avoid Sealy at all costs. You will just waste a lot more money because you will have to change the mattress out within a few years with a lot of back and hip pain on the side as the complimentary bonus. The materials those mattresses are made of, are cheap materials sold at a higher price. And they will try to convince you, like they all do, that its an amazing brand. Don't fall for it. We're never going back.

What a really bad company with terrible customer service they wanted me to send my drivers license over email to verify my billing address and such rude customer service I am surprised they aren’t better would never buy from them

Gavin has been a great rep for sealy ,he has given me many pointers on the sealy beds and that has helped me to become a top sealy sales person, I love my Dahlia bed thank you Gavin for getting this deliverd to my home ,his sevice was so good i ordered another one jill

Order mattress on line on a Sunday sent email to cancel order because I need it sooner they never got back with me about it then when they did told me I could not cancel it has already been shipped but on my end the order was still pending then was told if you want to cancel 175 bunch of crooks I'm still fighting this company I have a dispute in with my bank they are scammers don't purchase on line pls they know they were wrong also I was lied to by manager ask for them to call me so that we could discuss and I never got a call horrible customer service

The company informs that there is a trial period to test satisfaction with the mattress, however only if you click 2-3 times you realize you have to pay USD 175 to return or exchange (my fault I did not see that). But even paying that, the process of returning has been a nightmare. They outsource the delivery service to a company (that, at least in Orlando FL area) is not responsive, they do not answer the phone or give customer any kind of response on when they will come. Bottom line I am trying to return the mattress and get a refund for the last 15 days without success. Sealy customer service response is faster but they do not solve the issue. So quite frustrating experience

I have been trying to get a hold of a canadian rep by the name of Bill Blendick...two email and 3 weeks later..no response...oh well, they just lost my business..I wish I can give them zero star..There is absolutley zero customer service

Materasso costoso, apparentemente super tecnologico ma scomodissimo. Non sfoderabile (questo lo sapevo, certo) ma il dolore alla schiena che mi causa è terribile. Tra l'altro mi hanno fatto cambiare ben due reti, quindi, oltre al costo del materasso pure questo!

If I could I would give no stars. I decided to purchase a mattress. Before I submitted my purchase I called customer service to get some details and asked about delivery, and was told that I will receive an email about the delivery date. Fast forward to about 3 days after the 1st call, call back a 2nd time. When I didn't receive an email I had decided that I was going to cancel and just purchase me a
mattress right away. Called back to customer service and requested a cancellation and was told that they couldn't cancel the order in their department. The rep also made a comment that there was no guarantee of cancellation and that I will receive an email. A few days later I received the
email telling me that they could not cancel because the shipment was in process, not shipped mind you but in process for shipping. I was also told there will be $175 dollar restocking fee that I felt was ridiculous because of all the miscommunication about the delivery and the fact I was not informed.
I called my bank to request a loss prevention because I was getting mixed communication the money stayed in pending for almost 2 weeks. I find it very suspicious that the following day the money that was pending for the purchase of that mattress was now posted and I received the email that my mattress will be delivered with only a couple of days from the date of the last email. I was able to get my bank from my credit card company under a loss prevention. Today March 7th 2025 I received a refund for $378, $398 is missing, so the problem with my full refund still have to be researched 2 month ongoing problem that have get been resolved. I would
highly recommend if you want a Seally mattress just go to Mattress Firm or a
retail store do not purchase online, because you will go through weeks of trying to get a refund

They treat employees like dirt, they don’t care about your safety and they sure don’t care about your earnings.After working here for 15 years still gets laid off 3 to 5 times a year is such a usual thing in this company, the supervisors and manager have no experience whatsoever is the reason this place going down fast! This location is at 145 Milner Scarborough.

Ho fatto una segnalazione ormai 2 mesi fa chiedendo un preventivo di intervento per sistemare doghe rotte da un paio d'anni. Mi hanno assegnato un numero di richiesta quasi subito dopodiché il nulla . Ho mandato anche una PEC e scritto tramite ALTRO CONSUMO, ma NON HANNO MAI RISPOSTO

Bought a sealy last year. Spent over 2k on sale 🙄Sagging within 6 months. Sides collapsing as in roll right off on floor. Less than a year later - un-usable. Created major back issues. I would never recommend.

Il peggiore materasso di tutta la mia vita.materasso generation acquistato con portanza media,e di portanze medie sostenute ne ho avuti tanti,è così duro che la schiena non scende di 1 cm neppure se mi ci butto a tuffo!!!! L ho comprato prima dell estate ma sono stata fuori e ho iniziato a usarlo a settembre, primo mese tutto sommato abbiamo dormito,ma ora non si chiude occhio,ci si alza con le curve della colonna invertite,come se si dormisse sul pavimento.Vergognatevi!!! Le descrizioni sono importanti e danno l idea della sensazione che il materasso dà,.

Bought online during their Labor Day sale. They 'shipped' the mattress to their shipping company so my mattress says it has been shipped. That was 3 weeks ago. The delivery company they use has such terrible reviews that you couldn't make them up if you tried. That company's phone number is always a busy signal. Sealy won't cancel my order because they say it has been shipped to the shipping company and I need to 'refuse' the order IF they contact me. Yes. The support person said 'if' they contact me. So Sealy knows this company doesn't contact its customers?

I continue to get 'it's not my department, I'll file a ticket' or 'you'll hear back from us in 5 - 7 business days' yet no resolution.

Beyond horrible customer service. Can't say anything about the mattress because I never received it! I guess I need to take legal action to get my $2200 back?
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Update: I received an email stating they canceled my order. Waiting for the reversal of the charge...

Mi hanno rifilato un materasso duro e non vogliono cambiarlo dopo 6 giorni . Non rispondono più.

If you are trying to buy a new mattress you better stay away from Sealy. The mattress they sold me for $3000 it is so bad that i cannot use it. The Sealy Posturepedic is very uncomfortable and hard it make my muscles numb. No refunds or exchange.