Secure Travel Avis 2

I purchased insurance for my mother in law to visit Canada using my credit card. The insurance portion was fine, well priced, and straight forward. The pro-rated cancellation was not.

My credit card was compromised and had to cancel it and get a new one. When I asked Rimi insurance to cancel and refund the purchased policy I also asked for another method of refund as the original card was no longer active. They refused. I informed them in writing that my original credit card didn’t exist anymore and they said they would only refund that card due to fraud risk reasons. I verified my identity, verified the original card number used, spoke to someone on the phone who could do nothing and asked to speak with a manager so I could resolve this and get my refund. I had to ask three times, in writing, to cancel the insurance policy … and they still haven’t. They still insist that when it is cancelled, it will only go back to a non-existent card and account, and after asking to speak with someone (three times) who can make decisions, I have been stonewalled and ignored.

All companies should have the means in outlying circumstances to provide their customers proper service and support. Rimi (secure travel) can’t take the time to have someone with authority contact me to help verify my identity and provide a simple alternate refund solution. I don’t think they care - they’ve got my money.

Warning to others, you cannot reach a manager by design - they don’t want to talk to you. You had better have your original card if you want a refund or it looks like you won’t get one.

I had a terrible experience with Rimi Travel Insurance. I bought visitor visa insurance for my parents. Although their visa was approved, they are no longer interested in visiting Canada due to age-related medical conditions. When I tried to cancel the policy, Rimi charged unfair cancellation fees and refused to even listen to my situation.

To make things worse, the card I used to pay the premium was no longer in use. I requested the refund be transferred to my bank account instead. They flat-out refused, citing “security reasons” – which makes no sense at all, especially when changing the payment method during purchase is never an issue. It felt like they were simply looking for ways to avoid refunding my money.

Their customer service was rude, uncooperative, and showed zero concern for my genuine issue. This company seems more interested in holding on to your money than providing any real service.

Avoid Rimi Travel Insurance at all costs. There are far better, more honest insurance providers out there.