Bought a Kayak in November 23 for a Christmas present and unfortunately only got to use this once due to a back injury. The plastic had no UV protection and cracked from the sun. Talking to customer s... Voir plus
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Bought a Kayak in November 23 for a Christmas present and unfortunately only got to use this once due to a back injury. The plastic had no UV protection and cracked from the sun. Talking to customer s... Voir plus
L'entreprise a répondu
Ordered caravan window capping through Amazon, unfortunately the wrong size was sent. I contacted them and they very quickly resolved the problem and told me I could keep the item wrongly sent. Shame... Voir plus
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I ordered an initial 1-ton sky hook to assess its dimensions and verify that it would fit over the shank I was connecting it to. Once I had confirmed that it fitted correctly, I ordered a second o... Voir plus
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Fantastic customer service, went above and beyond my expectations. Through no fault of SecureFix we had an issue with a Canal Lock key, the head with the tapered holes had been welded onto the handle... Voir plus
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We Are Suppliers Of High Quality, Fair Price Goods, Providing Caravan Siting Equipment, Agricultural And Forestry Hardware, Marine Hardware And Fittings, Lashing / Lifting And Towing Equipment And Theatre Equipment. With Our Simple And Secure Ordering System In Place, You Can Have Your Order Placed, Goods Safely And Securely Packaged, Dispatched And Delivered To Your Door All Within 72 Hours (Excluding Bank Holidays & Weekends). We Have A No Quibble Returns Policy.
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A répondu à 80 % de ses avis négatifs
Répond généralement dans un délai d'un mois
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What a lovely friendly and helpful company to deal with. Had a few problems sorted immediately.
You will never have any worries dealing with thme

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What a brilliant company. They are super-quick, helpful and communicative.
I seriously couldn't have asked for more from a company and would use them again without hesitation.
Thank you!

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Brilliant support and customer facing company. The product is well made, delivery was fast and the way they deal with the end user (me), was very helpful. They did there very best to resolve an issue. If I could give them 6 stars I would. And no I have no links with the company. They just need praise when a job is done well. Thank you.

Réponse de SecureFix Direct Ltd
This company has the right attitude just get it done no messing or blaming covid for everything ery fast problem solving guys this is the attitude we need to beat covid and get the job done simply put they see how to make customers happy a rare gift sadly these days 6 star company👍

Réponse de SecureFix Direct Ltd
Super fast postage
I am sure I will be happy to use again and again
Customer service is excellent
A credit to ebay

Réponse de SecureFix Direct Ltd
Brilliant customer service! Excellent communication and would use again 👍🏻

Réponse de SecureFix Direct Ltd
I had a problem with an item bought through eBay. Jason replied immediately to my eBay message requesting a photo of the problem. As soon he received the photo he arranged next day delivery of a replacement by DPD. Amazing service.

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If i could give 10 stars, i would!! Great service, fast and efficient. Excellent communication by staff. Thanks Jason!!
Prices are really good, and they happily delivered to the isle of man.. i would use them again in a heartbeat!!!

Réponse de SecureFix Direct Ltd
After a multitude of problems getting the pump delivered Secure fix went out of their way to resolve my clients problems. Despite the pump being a day late this was the fault of the carrier and not the Securefix. Thank you

Réponse de SecureFix Direct Ltd
“A breath of fresh air” ! I made my order thru eBay and my Boat lights were sent promptly but Royal Mail failed to deliver(Nothing new) - The sign of an exceptional company is how they deal with problems - simply outstanding in my case as the replacements were sent with out fuss and immediately! Happy with my purchase and great value for money to - Keep up the exceptional service ! One that I can highly recommend and will use again, Thank You Again ! J

Réponse de SecureFix Direct Ltd
Problem with damaged parcel on delivery but sorted out with no fuss.Very professional outfit

Réponse de SecureFix Direct Ltd
This is a first class company, let down by Royal Mail was posted Monday by 48 hour delivery arrived Saturday Jason was excellent in sorting it out, communication with them was handled brilliantly Very highly recommended

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Brilliant service we were desperate for our anchor so it was sent out next day delivery free postage
Brilliant communication
Thankyou
Jason

Réponse de SecureFix Direct Ltd
Great company, with 5 star after sales service as well. Highly recommended.

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Brilliant service had scratches on item and they sent out a new one next day,

Réponse de SecureFix Direct Ltd
I had a problem with delivery due to the Royal Mail delay which finally delivered the item after a very long time. I thought item was lost and informed SecureFix Direct about it. Seller sent a replacement item. Very reliable seller and great and friendly customer service. Highly recommended.

Réponse de SecureFix Direct Ltd
I have had two orders fulfilled by securefix, the first for a winch which was priced well and was delivered very quickly. The second order was for some bow shackles I needed for a specific job which was cancelled at the last minute. I emailed SecureFix to see if I could cancel the order and the person dealing with my request, Jason, could not have been more helpful and sorted out a refund almost immediately, despite the order being on route. Excellent customer service.

Réponse de SecureFix Direct Ltd
I bought a boat hook from secureFix when it arrived it was that bent even the postman asked if it was meant to be that shape. I let them know Just so they could change courier or make amendments to packaging. Jason offered me a refund or replacement straight away even though it was not their fault. I would certainly use and recommend this company to any of my family and friends 1st class👍👍

Réponse de SecureFix Direct Ltd
Great company to deal with. Goods were lost by Royal Mail during the lockdown, messages the company , another parcel was sent and arrived next day. Thanks Jason for looking after me.

Réponse de SecureFix Direct Ltd
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