Bought a Kayak in November 23 for a Christmas present and unfortunately only got to use this once due to a back injury. The plastic had no UV protection and cracked from the sun. Talking to customer s... Voir plus
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Bought a Kayak in November 23 for a Christmas present and unfortunately only got to use this once due to a back injury. The plastic had no UV protection and cracked from the sun. Talking to customer s... Voir plus
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Ordered caravan window capping through Amazon, unfortunately the wrong size was sent. I contacted them and they very quickly resolved the problem and told me I could keep the item wrongly sent. Shame... Voir plus
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I ordered an initial 1-ton sky hook to assess its dimensions and verify that it would fit over the shank I was connecting it to. Once I had confirmed that it fitted correctly, I ordered a second o... Voir plus
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Fantastic customer service, went above and beyond my expectations. Through no fault of SecureFix we had an issue with a Canal Lock key, the head with the tapered holes had been welded onto the handle... Voir plus
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We Are Suppliers Of High Quality, Fair Price Goods, Providing Caravan Siting Equipment, Agricultural And Forestry Hardware, Marine Hardware And Fittings, Lashing / Lifting And Towing Equipment And Theatre Equipment. With Our Simple And Secure Ordering System In Place, You Can Have Your Order Placed, Goods Safely And Securely Packaged, Dispatched And Delivered To Your Door All Within 72 Hours (Excluding Bank Holidays & Weekends). We Have A No Quibble Returns Policy.
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Bought this product from secure fix direct and had a problem with it some months later.
Contacted them and with no beating about the bush said they had experienced issues and a new one was sent by return.
This is old fashioned service as it should be and I would have no hesitation in using this firm again Thank you

Réponse de SecureFix Direct Ltd
Excellent customer service from this company. I did have a problem with a purchase and this company went the extra mile to resolve it. Unfortunately they could not do so and therefore gave me a full refund and allowed me to keep the problematic item which was useful but just not for the particular job I had in mind.
Highly recommend this company.

Réponse de SecureFix Direct Ltd
Jason went over and well above what I would ever expect any company to do his best to bring the matter of a faulty mechanism on a new part supplied by themselves to a more than acceptable resolution with myself , would I rate this company , without a shadow of doubt , ABSOLUTELY , his response was always reassuring and helpful and as said previously over and above what I would normally expect, I was overwhelmed with the help and generosity .

Réponse de SecureFix Direct Ltd
Well, we all expect things to be right so it is when things go wrong that it sorts the good companies from the bad. Secure Fix Direct came to my aid straightaway, helping and keeping in touch throughout my dilemma with my Mobiltech Satellite dish. As it turned out there was nothing wrong with the product only the installation of it. My problem not theirs. Now working superbly.
Would I deal with these people again? Definitely YES. Would I recommend them definitely yes. Thank you Jason.

Réponse de SecureFix Direct Ltd
Happy with efficiency of delivery and quality of product.
Bought from this company several times ,hassle free ,keen pricing and quick delivery 10/10 for effort.

Réponse de SecureFix Direct Ltd
Royal Mail screwed up delivery but the response from the company was excellent and a full refund provided without question.

Réponse de SecureFix Direct Ltd
Bought a caravan step of these guys that was a little too high for disabled father to climb. I emailed securefix who very quickly sourced and sent a perfect sized step out to me. I was overwhelmed. By far the best company I have ever dealt with. Can't recommend this company enough. Top guys.

Réponse de SecureFix Direct Ltd
I purchased 10MM x 50MM Stainless Steel Round Ring - Marine O Webbing Rigging Mooring [Misc.] for a specific "romantic" purpose. It works really well, is proper smooth and delivery of the product was faster than quoted. I'm not the only one pleasantly surprised!

Réponse de SecureFix Direct Ltd
Purchased a product from Securefix Direct and it didn't work correctly on our car so Securefix sent another one immediately and the replacement didn't work either. Tried the products on my sons vehicle and they worked perfectly. Advised Screwfix the problem is with our car and not their product and could we keep on of the products for my sons vehicle and send the other back. Their response took us completely by surprise and went beyond excellent customer service. I cannot recommend Screwfix Direct highly enough. I certainly look on their site before looking anywhere else.
It is very rare I take the time to give feed back, but in this occasion they certainly deserve the praise.
Thank you Jason for your prompt response and communication.
Thank you,
Regards, Mark.

Réponse de SecureFix Direct Ltd
I ordered a Bruce Anchor on 3/5/18 and received it on 5/5/18 excellent product and VERY quick delivery will certainly recomend to my boating mates and Securefix Direct will be my 1st port of call for any future boating bits .A1+ Company.

Réponse de SecureFix Direct Ltd
Ebay purchase. Very swift delivery and excellent quality products.
Very pleased with the level of customer service and shall certainly use again for my lifting requirements. Thanks you Securefix Direct.

Réponse de SecureFix Direct Ltd
Excellent service. Put together a bespoke package to meet my specific and unique requirements... and on a Sunday. Happy to recommend.

Réponse de SecureFix Direct Ltd

Réponse de SecureFix Direct Ltd
I ordered a 55l plastic water tank, which arrived on time. unfortunately some fittings were missing, but after contacting Securefix, the missing parts arrived next day, Excellent service.The product looks tough and upto the job also.

Réponse de SecureFix Direct Ltd
Was looking online for strip bow shackles for my boat. (If you don't know what they are, you don't need them!)
Ordered online from SecureFix Direct whilst in France yesterday. They arrived today, shortly after I did...
Great service and excellent product selection.
Thanks, Guys!

Réponse de SecureFix Direct Ltd
Really impressed with my first order. They send it by a faster delivery than I paid for. Wasn't expecting it until the new year but it got here December 30th. Thanks guys! Product itself is high quality and as described. I'll definitely use you again for fitting needs.

Réponse de SecureFix Direct Ltd
Needed to order some sail snaps, not the biggest order -but needed some cooperation to get correct size.
Really impressed with reply to my questions, and customer care.
Once ordered, very rapid free standard next day delivery.
Later ordered open- body rigging screw,
Superior quality to others 3 times price.
*A great alternative to established online chandlers, & over priced marine hardware.
Securefixdirect now My future first call for marine hardware.

Réponse de SecureFix Direct Ltd

Réponse de SecureFix Direct Ltd
14/11/17 Received a faulty item on amazon. Emailed SecureFix Direct and received a replacement to my address on the 16/11/17. Great customer service with no quibbles.

Réponse de SecureFix Direct Ltd
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