My experience with Matrix DDS has been diabolical. It has now been over five months, and despite numerous attempts to contact them, I receive no response. When I do manage to get through to someone, n... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Efficient and professional! I needed a thorough check and Tory Bennett handled it like a star. The instructions were very clear and once I uploaded any required documentation the response was immediat... Voir plus
The process gave you prior warning of what info you needed which was helpful. It didn't accept a code I was given to use, I had to re-set it, it was easy and quick to do, no hold ups really. The websi... Voir plus
L'entreprise a répondu
No problems! They were extremely thorough and clear with what information they required. Their upload process is very friendly as well as professional. 10/10 for speed! People always say these things... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Matrix Security Watchdog, is a leading global provider of pre-employment screening and criminal record checks.
Coordonnées de contact
Davy Avenue, MK5 8HJ, MILTON KEYNES, Royaume-Uni
- 01420 593830
- hello@securitywatchdog.org.uk
- www.securitywatchdog.org.uk
3,4
Moyen
221 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
N'a pas répondu aux avis négatifs
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Love how everything was dealt with
Love how everything was dealt with. I was very happy how it was send in parts and not all in one go. Really works better
18 août 2023
Avis spontané
Réponse de Matrix Security Watchdog
Hi Reece,
We’re delighted to hear about your recent experience with us and thank you for taking the time to share your feedback.
Thank you again for using Security Watchdog.
Very helpful and extremely responsive
Very helpful and extremely responsive. Everything was completed before the expected completion date.
11 octobre 2023
Avis spontané
Réponse de Matrix Security Watchdog
Hi Abdullah,
Thank you for your review, we are pleased to hear about your positive experience with us.
Thank you again for using Security Watchdog.
Slow at the start was a nightmare I was…
Slow at the start was a nightmare I was only getting one update a week. Everytime I was being told I need documents which I could have gave all in one at the start. After complaining my case got handled by Jemma who was fantastic and got my case sorted within 24 hours.
11 octobre 2023
Avis spontané
Réponse de Matrix Security Watchdog
Dear Haaris,
We really value your input and bringing our attention to areas where we can improve our customer service. We are keen to investigate this matter further for you so please get in touch with swupdates@capita.com as soon as possible.
Security Watchdog Team
I found that the company was very…
I found that the company was very efficient and clear of what they needed. Easy to follow and highly recommended.
12 octobre 2023
Avis spontané
Réponse de Matrix Security Watchdog
Hi Paul,
We are happy to hear that you had a good customer experience, and we appreciate you taking the time to leave us a review.
Thank you again for using Security Watchdog.
Straightforward process & very easy to…
Straightforward process & very easy to do
10 octobre 2023
Avis spontané
Réponse de Matrix Security Watchdog
Hi Kevin,
Thank you for your review. It is important to us that we provide a great customer experience, and we’re happy that we hit the mark for you.
Thank you again for using Security Watchdog.
Efficient and professional service
Efficient and professional service. It was so easy to upload all the relevant documentation and their correspondence was clear and to the point. I was kept informed of the progress. Overall an impressive experience.
11 octobre 2023
Avis spontané
Réponse de Matrix Security Watchdog
Hi Miranda,
We’re delighted to hear about your recent experience with us and thank you for taking the time to share your feedback.
Thank you again for using Security Watchdog.
Quick and easy service that offered…
Quick and easy service that offered support and advice during the process
9 octobre 2023
Avis spontané
Réponse de Matrix Security Watchdog
Hi Ryan,
We are happy to hear that you had a good customer experience, and we appreciate you taking the time to leave us a review.
Thank you again for using Security Watchdog.
Very efficient service
Very efficient service, please to deal with and made the whole process very simple and quick.
9 octobre 2023
Avis spontané
Réponse de Matrix Security Watchdog
Hi,
Thank you for your review, we are pleased to hear about your positive experience with us.
Thank you again for using Security Watchdog.
Excellent Service
They were quick to respond and help me no matter the issues making this process very easy and less of a hassle than i thought.
29 septembre 2023
Avis spontané
Réponse de Matrix Security Watchdog
Hi Hakeem,
Thank you for your review, we are pleased to hear about your positive experience with us.
Thank you again for using Security Watchdog.
Quick and painless with good support
28 septembre 2023
Avis spontané
Réponse de Matrix Security Watchdog
Hi Rob,
Thank you for your review, we are pleased to hear about your positive experience with us.
Thank you again for using Security Watchdog.
Very pleasant and efficient experience
Very pleasant and efficient experience. Team is understanding and very responsive. The system approach come a long way from years ago and best element of all is the fact that all parties at employer stage have access to the docs uploaded.
Only suggestion on my part would be to remove restriction on word count when explaining regarding uploaded docs.
28 août 2023
Avis spontané
Réponse de Matrix Security Watchdog
Hi Imran,
Thank you for your review. It is important to us that we provide a great customer experience, and we’re happy that we hit the mark for you.
Thank you again for using Security Watchdog.
Very slow checking
System works OK - but very slow to complete the relevant checks - it must be a nightmare for people who have to use this before they can start a full-time job.
8 septembre 2023
Avis spontané
Réponse de Matrix Security Watchdog
Dear Peter,
We really value your input and bringing our attention to areas where we can improve our customer service. We are keen to investigate this matter further for you so please get in touch with swupdates@capita.com as soon as possible.
Security Watchdog Team
The instructions were clear
The instructions were clear, followed up with emails to correct errors or fir further detail. An efficient process.
4 septembre 2023
Avis spontané
Réponse de Matrix Security Watchdog
Hi Paul,
We’re delighted to hear about your recent experience with us and thank you for taking the time to share your feedback.
Thank you again for using Security Watchdog.
Very efficient and professional…
Very efficient and professional throughout the whole process. Allowed me to upload documents in a user friendly manner and all checks were completed very quickly. 10/10 service!
26 septembre 2023
Avis spontané
Réponse de Matrix Security Watchdog
Hi Kiran,
Thank you for your review, we are pleased to hear about your positive experience with us.
Thank you again for using Security Watchdog.
Security watchdog kept me informed all…
Security watchdog kept me informed all the way through the vetting process. Explained everything fully and submitting information via their website was very user friendly. Thank you
18 août 2023
Avis spontané
Réponse de Matrix Security Watchdog
Hi Tracy,
Thank you for your review, we are pleased to hear about your positive experience with us.
Thank you again for using Security Watchdog.
It was an easy process
It was an easy process, I kept up to date with updates and also kept in contact to ask for further information.
18 septembre 2023
Avis spontané
Réponse de Matrix Security Watchdog
Hi Nillu,
We’re delighted to hear about your recent experience with us and thank you for taking the time to share your feedback.
Thank you again for using Security Watchdog.
Good communication and fast reaction…
Good communication and fast reaction from the team! I really appreciated a lot!
15 septembre 2023
Avis spontané
Réponse de Matrix Security Watchdog
Hi,
We are happy to hear that you had a good customer experience, and we appreciate you taking the time to leave us a review.
Thank you again for using Security Watchdog.
Great Experince
Fast and efficient with my checks, always in contact throughout, excellent service.
14 septembre 2023
Avis spontané
Réponse de Matrix Security Watchdog
Hi Neil,
Thank you for your review. It is important to us that we provide a great customer experience, and we’re happy that we hit the mark for you.
Thank you again for using Security Watchdog.
Easy to use and follow
6 septembre 2023
Avis spontané
Réponse de Matrix Security Watchdog
Hi Sarah,
Thank you for your review, we are pleased to hear about your positive experience with us.
Thank you again for using Security Watchdog.
Straight forward and simple process to…
Straight forward and simple process to follow. None intrusive, very efficient and responsive when updates or information is required. Friendly Staff when contacted by phone.
11 septembre 2023
Avis spontané
Réponse de Matrix Security Watchdog
Hi Steven,
Thank you for your review, we are pleased to hear about your positive experience with us.
Thank you again for using Security Watchdog.
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