My experience with Matrix DDS has been diabolical. It has now been over five months, and despite numerous attempts to contact them, I receive no response. When I do manage to get through to someone, n... Voir plus
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Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Efficient and professional! I needed a thorough check and Tory Bennett handled it like a star. The instructions were very clear and once I uploaded any required documentation the response was immediat... Voir plus
The process gave you prior warning of what info you needed which was helpful. It didn't accept a code I was given to use, I had to re-set it, it was easy and quick to do, no hold ups really. The websi... Voir plus
L'entreprise a répondu
No problems! They were extremely thorough and clear with what information they required. Their upload process is very friendly as well as professional. 10/10 for speed! People always say these things... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Matrix Security Watchdog, is a leading global provider of pre-employment screening and criminal record checks.
Coordonnées de contact
Davy Avenue, MK5 8HJ, MILTON KEYNES, Royaume-Uni
- 01420 593830
- hello@securitywatchdog.org.uk
- www.securitywatchdog.org.uk
3,4
Moyen
221 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
N'a pas répondu aux avis négatifs
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Great experience
Great experience, system is easy to navigate and great communication.
23 août 2023
Avis spontané
Réponse de Matrix Security Watchdog
Hi Scott,
Thank you for your review, we are pleased to hear about your positive experience with us.
Thank you again for using Security Watchdog.
Thank you for your support and thanking…
Thank you for your support and thanking Kirsty and the whole team in completing my screening. Really appreciate your hard work
22 août 2023
Avis spontané
Réponse de Matrix Security Watchdog
Hi Jitesh,
We’re delighted to hear about your recent experience with us and thank you for taking the time to share your feedback.
Thank you again for using Security Watchdog.
The process was seamless
The process was seamless, website was easy to use and the required documents was listed out clearly.
10 août 2023
Avis spontané
Réponse de Matrix Security Watchdog
Hi Shravan,
We are happy to hear that you had a good customer experience, and we appreciate you taking the time to leave us a review.
Thank you again for using Security Watchdog.
Process intuitive and well explained but..
The entire process is well explained and quite intuitive. The only cons are that the firm does not accept files elettronically signed and that they do not request for all the documents in one time.
17 août 2023
Avis spontané
Réponse de Matrix Security Watchdog
Dear Luca,
We’re sorry to learn about your experience. It’s always our intention to provide great customer service and your valuable feedback will helps us to improve our processes. Please reach out to us at swupdates@capita.com so that we can investigate what has happened.
Security Watchdog Team
Great communication and very efficient…
Great communication and very efficient work!
Sarah T. was very personable and extremely helpful!
18 août 2023
Avis spontané
Réponse de Matrix Security Watchdog
Hi Silv,
Thank you for your review. It is important to us that we provide a great customer experience, and we’re happy that we hit the mark for you.
Thank you again for using Security Watchdog.
Réponse de Matrix Security Watchdog
Hi Maryam,
We are happy to hear that you had a good customer experience, and we appreciate you taking the time to leave us a review.
Thank you again for using Security Watchdog.
Excellent Service
Excellent. They get back to you straight away. Quick and simple.
11 août 2023
Avis spontané
Réponse de Matrix Security Watchdog
Hi Kiran,
We’re delighted to hear about your recent experience with us and thank you for taking the time to share your feedback.
Thank you again for using Security Watchdog.
Positive experience
Positive experience, very straight forward and website interface nice to use.
14 août 2023
Avis spontané
Réponse de Matrix Security Watchdog
Hi Beth,
Thank you for your review. It is important to us that we provide a great customer experience, and we’re happy that we hit the mark for you.
Thank you again for using Security Watchdog.
Prompt service and was straightforward…
Prompt service and was straightforward to deal with , overall happy with the service
18 août 2023
Avis spontané
Réponse de Matrix Security Watchdog
Hi Bilal,
We’re delighted to hear about your recent experience with us and thank you for taking the time to share your feedback.
Thank you again for using Security Watchdog.
Quick replies but error made
Very good service in terms of quick replies and a prompt telephone service, which partly answered my query. I would give a higher score but I was asked to supply records over 6 years old which were not possible to obtain. I sent what I had so this was completed but records over 5 years should never be asked for so this was an avoidable error.
16 août 2023
Avis spontané
Réponse de Matrix Security Watchdog
Dear Zanarg,
We really value your input and bringing our attention to areas where we can improve our customer service. We are keen to investigate this matter further for you so please get in touch with swupdates@capita.com as soon as possible.
Security Watchdog Team
Very well managed and very professional…
Very well managed and very professional service, timely updates and great communication. process was completed much shorther that I expected.
Thank You
18 août 2023
Avis spontané
Réponse de Matrix Security Watchdog
Hi Dave,
Thank you for your review, we are pleased to hear about your positive experience with us.
Thank you again for using Security Watchdog.
Very Very Helpful
Security Watchdog were great , they communicated really well and were very helpful when needed.
Thank you for the speedy turn around 👍👍
14 août 2023
Avis spontané
Réponse de Matrix Security Watchdog
Hi John,
We are happy to hear that you had a good customer experience, and we appreciate you taking the time to leave us a review.
Thank you again for using Security Watchdog.
Overall easy experience and very…
Overall easy experience and very professional , communication was superb.
2 août 2023
Avis spontané
Réponse de Matrix Security Watchdog
Hi Andy,
Thank you for your review, we are pleased to hear about your positive experience with us.
Thank you again for using Security Watchdog.
I was very pleased with the service…
I was very pleased with the service from start to finish.
Very professional and kept me informed throughout the process.
14 août 2023
Avis spontané
Réponse de Matrix Security Watchdog
Hi Thomas,
Thank you for your review. It is important to us that we provide a great customer experience, and we’re happy that we hit the mark for you.
Thank you again for using Security Watchdog.
Réponse de Matrix Security Watchdog
Hi,
We’re delighted to hear about your recent experience with us and thank you for taking the time to share your feedback.
Thank you again for using Security Watchdog.
Swift and supportive
Recently used the service for job offer checks. Process was straightforward with prompt follow ups from the team where they needed more detail.Whilst there was a lot of detail to provide, I was thoroughly supported throughout the process. Would recommend to employers to use.
15 août 2023
Avis spontané
Réponse de Matrix Security Watchdog
Hi Kelly,
Thank you for your review, we are pleased to hear about your positive experience with us.
Thank you again for using Security Watchdog.
People over processes
Instead of going through Ireland screening process they have put me through UK process even though I have notified them through emails that this is not right. Cost me a couple of weeks before I got an offer.
Website is very practical but people behind the processes need to be more careful since 2 week latency on their end costs thousands of euros in terms of our income. This is no joke!
10 août 2023
Avis spontané
Réponse de Matrix Security Watchdog
Hello,
We’re sorry to hear about your experience. We would like to investigate what has happened. Please get in touch with swupdates@capita.com so that we can address your concerns as quickly as possible. Security Watchdog Team
Simple and easy to follow
Simple and easy to follow process. Made having a background check painless.
9 août 2023
Avis spontané
Réponse de Matrix Security Watchdog
Hi Paul,
We are happy to hear that you had a good customer experience, and we appreciate you taking the time to leave us a review.
Thank you again for using Security Watchdog.
Simple and easy to follow
Simple and easy to follow. Great communication.
20 juillet 2023
Avis spontané
Réponse de Matrix Security Watchdog
Hi Jason,
We’re delighted to hear about your recent experience with us and thank you for taking the time to share your feedback.
Thank you again for using Security Watchdog.
Easy and straightforward
9 août 2023
Avis spontané
Réponse de Matrix Security Watchdog
Hi Karen,
Thank you for your review, we are pleased to hear about your positive experience with us.
Thank you again for using Security Watchdog.
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