Participating in the online SDM course, guided by Kylie Hamilton, was an exceptional experience. Kylie's leadership and unwavering support throughout the course significantly contributed to its succes... Voir plus
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My trainer, Kylie Hamilton, presented the Service Desk Manager course. She encouraged positive conversations and promoted sharing ideas by allowing conversations to flow yet still how managing to ke... Voir plus
L'entreprise a répondu
SDI hve been an ever-presence in all that I do and have done for over 10 years in the Service Desk. The guidance, knowledge and networking has been fantastic.
L'entreprise a répondu
I'd like to see SDI to critic ITIL4 Foundation course as the course it self, in terms of 'the learning', for me, fell short of expectations.
L'entreprise a répondu
À propos de l'entreprise
- Assistance et services informatiques
- Services aux entreprises
- Agence de certification
- Institut de recherche
- Centre d'entraînement
À propos de Service Desk Institute
Écrit par l'entreprise
The Service Desk Institute (SDI) is the leading global community for everyone working in the service desk and service management industry. Our mission is to inspire service desks and support teams to be brilliant.
With a passion for providing industry best practice and sharing knowledge, SDI has dedicated the last 30+ years to guiding, inspiring and connecting ITSM and service desk communities.
A respected, trusted and independent advisor, SDI has inspired thousands of organisations and professionals around the world to embark on their own journey of service improvement and to be the best they can possibly be. We do this through world-class training, events, research, consultancy and Service Desk Certification programme as well as through connecting and providing exclusive resources for our Members.
Service Desk Institute Membership includes discounts on our Service Desk Training courses and workshops, discounted Conference tickets, free jobs board posts and exclusive access to premium content such as industry insight reports and practical ITSM process and strategy templates.To find out more about our training, Membership plans and Service Improvement consultancy services please visit servicedeskinstitute.com or email us at hello@sdi-e.com - we're here to help!
Coordonnées de contact
High Street, BR6 6BG, Orpington, Royaume-Uni
- +44(0)1689889100
- hello@sdi-e.com
- www.servicedeskinstitute.com
4,7
Excellent
33 avis
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SDI are really supportive and reliable.
I attended the online SDM course with Kylie Hamilton as the course leader.
The way Kylie lead the course and supported us all the way through it was what made it a really great experience for me. SDI as a whole has been quite involved with my companies improvement journey recently and from the start. Both Kylie and John Noctor have been great connections and I hope to continue it.
20 mai 2024
Réponse de Service Desk Institute
Thanks so much for the review Sophie and sharing your experiences of working with our trainers.
Friendly atmosphere easy learning
Friendly atmosphere, well presented course - oh, and I passed with a decent score on the associated exam
15 février 2024
Réponse de Service Desk Institute
Hi Stuart, thank you for the great feedback. We are really glad to hear that the course went so well. Congratulations on the excellent results!
Lynne is amazing
Lynne is amazing. Always offering advice and guidance and always availble to answer queries.
Through our accreditation, we have been able to strengthen our service offering and benchmark against industry best practice
6 mars 2024
Réponse de Service Desk Institute
We're so pleased to hear that Andrea! We're very proud of the calibre and expertise of our fantastic auditors, trainers and consultants. Best of luck with your ongoing improvement journey.
Great course, well worth it
The tutor was mazing and broke everything down into real life experiences.
The content was perfect and related to all aspects of my job.
It gave me the confidence that I was doing well in my current role and that there was plenty of things to improve on.
26 février 2024
Réponse de Service Desk Institute
Thank you for the fantastic review Deborah. We're thrilled to hear about your experience with our training course. It's great to hear that the course was so beneficial in your current role.
Always a pleasure to speak with Emma.
Always a pleasure to speak with Emma.
SDI are an easy and responsive company to deal with.
12 mars 2024
Réponse de Service Desk Institute
Thank you for great feedback Jon. We're delighted that you've had such a positive experience with SDI.
Our auditor was very knowledgeable and…
Our auditor was very knowledgeable and helped us through the process and gave lots of advice to progress and improve
25 janvier 2024
Réponse de Service Desk Institute
Thanks for sharing your feedback Colin, it's brilliant to know that our Service Desk Certification auditors are really adding value with their own knowledge and advice.
Fantastic company
Fantastic company! With the direction and assistance of the Service desk Institute our company has become more in tune with our customers, providing a better service and ensuring we have the backing of the relevant documentation.
We have improved our staff morale within the Service Desk and flourished as a department and division within our company.
15 février 2024
Réponse de Service Desk Institute
This is brilliant to hear Matt - and exactly what we strive to do for our customers and community. Thanks so much for sharing your experience!
The most effective way to improve your IT Service Desk
SDI employ auditors with real life IT Service Management expertise, so in addition to being measured against an industry best practice standard you also receive valuable practical feedback and advice as part of the certification process.
14 février 2024
Réponse de Service Desk Institute
Thanks David, glad you found the feedback so valuable. Yes we're super proud to have such knowledgeable auditors!
The SDC audit is carried out by true…
The SDC audit is carried out by true experts and that shows in the advice they give and ideas they help craft. It’s truly a consultative audit and we’ve never not learnt from it.
8 février 2024
Réponse de Service Desk Institute
Thanks for the feedback David - we strive to add extra value and input over and above the scoring alone so we're very happy to hear that this was your experience.
Réponse de Service Desk Institute
We're happy to hear you feel this way Rob! It's our goal to deliver brilliant value to our Members - the more we share and collaborate the more all of us will learn and achieve!
Réponse de Service Desk Institute
Gracias Enrique. ¡Estamos muy contentos de que esté satisfecho con el servicio! [We're so pleased you're happy with the service provided. Thank you!]
I'm not alone!
I believe the Service Desk Institute are experts in their subject.
It is always refreshing to remember you're not alone in your passion for what you do and the challenges you face while doing it.
4 janvier 2024
Réponse de Service Desk Institute
Thanks for the feedback Phil! We're so glad you feel that way, and look forward to seeing how we can help you with some of those challenges as well : )
Our lecturer was Paul Aldworth
Our lecturer was Paul Aldworth, he was so brilliant making us to feel comfortable all the time, engaging us on activities and teaching the standards the with examples answering our questions. The academy provide coffees, teas and biscuits. Nice and clean! Definitely a 5 stars experience!
4 avril 2019
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