Charlecote Pheasant Hotel Avis

2,9

(13 avis)

La note en étoile d'un produit correspond à la moyenne de tous ses avis.

Acheter

Vendu par Shearings Holidays

www.shearings.com

•

13,5 k Avis

4,4

Les informations sur cette page sont basées uniquement sur les avis produits écrits par des clients de Shearings Holidays via Trustpilot.

Ce que les clients ont mis en évidence

Qualité

3,1

13 notes

Rapport qualité / prix

3,2

13 notes

Détails du produit

With a beautiful position in Shakespeare Country, the Charlecote Pheasant Hotel offers landscaped gardens and stunning interior décor.

Marque : Shearings

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Tous les avis

2 oct. 2026

Yet another email to review the Charlecote Pheasant,this is the FIFTH one.Get a grip on your systems or my next review will make you cringe!

Date de l'expérience: 14 septembre 2026

Qualité: 1

Rapport qualité / prix: 1

Réponse de Shearings Holidays

ll y a 5 jours

Thank you for bringing this to our attention, and please accept our apologies for the repeated review requests.

We understand how frustrating it must be to receive multiple emails regarding the same stay at the Charlecote Pheasant. Please be assured that this issue is currently being investigated with our internal teams to understand why these duplicate requests have been sent.

We appreciate your patience and thank you for making us aware of the problem.

Shearings Customer Service (MB)

1 oct. 2026

how many more reviews so you want?THis is the third attempt to obtain the same info over & over again! Get your systems sorted or a terrible review will be next up.

Date de l'expérience: 14 septembre 2026

Qualité: 4

Rapport qualité / prix: 4

Réponse de Shearings Holidays

ll y a 5 jours

Thank you for bringing this to our attention, and please accept our apologies for the repeated review requests.

We appreciate how frustrating this must be. The issue has been raised with our internal teams for investigation to help prevent further duplicate emails being sent.

Thank you for your patience.

30 sept. 2026

already completed,asked several times,update your systems!

Qualité: 4

Rapport qualité / prix: 4

Réponse de Shearings Holidays

ll y a 5 jours

Thank you for your feedback. We're sorry that you were asked more than once to provide information you had already submitted. We understand how frustrating that must have been.

Please accept our apologies for the duplicate request, and thank you for bringing this to our attention.

Customer Service (MB)

12 oct. 2025

The staff were amazing however the food and the menu left alot to be desired. The menu was limited everything served with chips or fries. Half if the meals had a supplement on so have to pay more even pizzas and burgers. Then they hadnt ordered food so the menu was even more limited. Would I go back NO

Qualité: 3

Rapport qualité / prix: 1

Réponse de Shearings Holidays

15 oct. 2025

Thank you for your kind 3-star review.

Your constructive feedback provides us with the opportunity to evaluate the tour for any necessary enhancements, ensuring complete satisfaction.

We eagerly look forward to welcoming you on board again soon and providing a tour that exceeds all of your expectations.

Warm regards Customer Relations SB

9 juil. 2025

Good hotel, excellent staff, a great breakfast what more could you ask for.

Qualité: 4

Rapport qualité / prix: 5

Réponse de Shearings Holidays

13 juil. 2025

Dear Mr. Harrison,

Thank you for your lovely 4-star review of the Charlecote Pheasant Hotel. We’re so pleased to hear you enjoyed your stay, especially the excellent staff and great breakfast, sounds like a winning combination.

We hope to welcome you on another Shearings break very soon.

Best regards,
Shearings Customer Relations (MP)

1 juin 2025

I really must comment on the DISGRACEFUL state of the carpet in room 23. dirt and paint splashes all over from entrance . The room seemed to have been recently nicely decorated so the atrocious carpet let the room down greatly. WE couldn't walk on the floor without slippers or shoe , all very diss appointing .Surely it could have been deep shampoo cleaned. Food and staff were good choice of menu good. We did not complain because I heard the hotel was full so not much point. The bed linen was clean although when I separated the twin beds I did find a coin under one of them..I hope you address the problem as it spoiled an overall good holiday. I'm afraid I am not technical savvy to send pictures.

Qualité: 2

Rapport qualité / prix: 3

Réponse de Shearings Holidays

5 juin 2025

Thank you for your 1-star review.
I’m sorry to hear that some aspects of the tour did not meet your expectations. Your feedback is invaluable, and we’ll use it to ensure continuous improvements.
Your constructive feedback provides us with the opportunity to evaluate the tour for any necessary enhancements, ensuring complete satisfaction.
We eagerly look forward to welcoming you on board again soon and providing a tour that exceeds all of your expectations.

Warm regards

Shearings Customer Relations

5 mai 2025

Lovely Hotel. Excellent room .Good location. Restaurant terrible. Inedible and sometimes cold food. Coach parties take precedent over other Guests. Staff with attitude. Will never return.

Qualité: 2

Rapport qualité / prix: 2

Réponse de Shearings Holidays

9 mai 2025

Dear Mrs Courtenay,

Thank you for taking the time to share your feedback.

While we're pleased to hear you found the hotel itself lovely, with a well-appointed room and a good location, we're very sorry to learn of your disappointment with the restaurant and elements of the service you encountered.

We expect all guests to enjoy a consistently high standard of hospitality, and we regret that this was not reflected in your experience. Your comments regarding food quality, temperature, and service attitude have been noted and shared with the hotel’s management for their review.

We are grateful for your feedback, as it plays an important role in helping us work closely with our hotel partners to ensure improvements are made.

Warm regards,
Shearings Customer Relations (MP)

17 avr. 2025

This is a bargain basement hotel due to low staffing and poor standards (apart from the Manager who worked his socks off to try and ensure standards were highwe. A particular low point was the chef who had beef dishes returned on twonights byv more than a few customers. Not what you expect from Shearings!

Qualité: 2

Rapport qualité / prix: 2

Réponse de Shearings Holidays

23 avr. 2025

Dear Mr Headworth,

Thank you for taking the time to share your feedback following your recent stay at the Charlecote Pheasant Hotel. We genuinely regret to hear that the experience did not meet your expectations, and we appreciate your honesty in highlighting both the positives and the areas where you felt let down.

We’re pleased to hear that the Manager made a strong effort to uphold standards, and we will be sure to pass along your kind words.

However, we’re very sorry to learn of the issues you encountered, particularly regarding the quality of the meals and the staffing levels. Please rest assured your comments have been noted carefully. We will be following up with the hotel to ensure your feedback is used constructively to make improvements where needed.

Thank you once again for bringing this to our attention. We hope you might consider booking with Shearings again in the future, where we’d love the opportunity to provide you with a more enjoyable experience.

Best regards,
Shearings Customer Relations (MP)

10 nov. 2024

Room very comfortable, staff really friendly and helpful, meals delicious.

Qualité: 5

Rapport qualité / prix: 5

Réponse de Shearings Holidays

11 nov. 2024

Dear Diane,

Thank you for your wonderful review! We’re thrilled to hear that you enjoyed your stay at the Charlecote Pheasant Hotel, from the comfortable room to the delicious meals and the friendly, helpful service from the hotel team. Your feedback will mean a lot to them, and we’re so glad they made your experience memorable.

We look forward to welcoming you back in the future.

Best regards,
Shearings Customer Relations (MP)

4 juil. 2024

We had poor experience. Staff did their job, but lacked any customer care. Although gluten free stated on booking, no gluten free bread available. Also static evening menu. Apparently only changes with season, winter & summer.

Qualité: 2

Rapport qualité / prix: 2

Réponse de Shearings Holidays

5 juil. 2024

Dear David,

We regret to hear that certain aspects of your recent holiday did not meet your expectations. Your feedback is important to us, and we will ensure that it is shared with our internal teams for a thorough review of our services. Identifying areas where we can make improvements is crucial, and we appreciate you bringing these concerns to our attention.

If you do wish to discuss your feedback further, please do not hesitate to reach out to us directly.

Many thanks,

Shearings, Customer Relations Team

1 juil. 2024

Staff very helpful. Meals very good. Our room was comfortable and kept to a good standard.

Qualité: 5

Rapport qualité / prix: 5

Réponse de Shearings Holidays

3 juil. 2024

Thank you for your excellent 5-star review.

Receiving such positive feedback is incredibly rewarding for us as it provides valuable insight into your tour experience. Understanding what resonates with our customers allows us to continuously enhance our tours.

We trust that your tour with us was thoroughly enjoyable, and we eagerly anticipate the opportunity to welcome you on board again soon.

Warm regards

Shearings Customer Relations (CW)

26 juin 2024

Just spent 4days at Charlecote Pheasant the hotel needs updating , the dinner menu was the same meals every day and some meals if you wanted them you had to pay extra so you ended up eating the same meals as not to pay. We have been to many Shearings hotels before an not had to do this.

Qualité: 3

Rapport qualité / prix: 3

Réponse de Shearings Holidays

2 juil. 2024

Thank you for your feedback, Jay.

We appreciate your comments and apologise for the issues you experienced with the menu and hotel facilities. Your feedback will be passed back to the hotel to help improve their services. We hope to welcome you back on a future holiday.

Best regards,
Customer Relations Team

13 mai 2024

We were in the older part which definitely wants refurbishing. Bar and restaurant area was fine .breakfast was okay but didn't look that appealing. Evening meal was good.staff were very pleasant and helpful.

Qualité: 3

Rapport qualité / prix: 4

Réponse de Shearings Holidays

14 mai 2024

Thank you for taking the time to share your feedback with us. We're glad to hear that you found our staff to be very pleasant and helpful during your stay at Shearings.

We appreciate your honest assessment of your experience, and we apologise for any disappointment regarding the older part of the hotel. Your feedback regarding the need for refurbishment is duly noted, and we will pass it along to the relevant team for consideration.

We're pleased to hear that you found the bar and restaurant areas to be satisfactory, and that you enjoyed the evening meal. However, we're sorry to hear that the breakfast didn't meet your expectations in terms of appearance.

Your feedback is important to us as we strive to continually improve our services and facilities. We hope that despite these challenges, you were still able to enjoy your overall stay with us, and we appreciate your understanding.

Warm regards,

Shearings Customer Relations (HB)