Shoeaholics.com Avis 

I am extremely dissatisfied with my experience. My parcel is marked as “delivered”, yet I have never received it.
From the moment I realised the parcel was missing, I contacted both Shoeaholics and Evri. Since then, I’ve been continuously passed back and forth between the two, with each company blaming the other. I fail to understand how the customer is expected to take responsibility for the failures and negligence of a delivery company that Shoeaholics chose to partner with.
Despite raising multiple complaints, I have been ignored, dismissed, or provided with unhelpful responses. Shoeaholics even confirmed that the “evidence” provided by Evri was unsatisfactory, yet instead of assisting further, they abruptly closed my case with no resolution. This is completely unacceptable.
I am now out of pocket, without my parcel, and deeply disappointed by the lack of accountability and support from both companies. As a result, I will be taking this matter further and have already raised a case with the ombudsman.

they have delivered my parcel to wrong address and wrong person and texted to me to get my parcel by myself. This is how Shoeaholics.com service quality
and customer taking care

I have applied citizen advice now .I ll keep updated everyone for this case is able to a sample case for everyone who looks for consumer rights

Disgraceful company dont order anything from this website.
Ordered a bag and a wallet on the 26th November 2025, they sent each of the items separately i received the wallet on the 30th however the bag noowhere to be found. Absolutely horrendous customer service tried contacting them through email and chat about 10 times no response nothing help nothing. Ive been trying to track it with evri every day and nothing still says item not received by sender. What a rip off i am so frustrated and angry £79 gone down the drain absolutely horrendous customer service, scammers never and i mean never order from this website . Absolutely no help from anyone on where my bag is and why it hasnt been shipped . Even one star is too much to give them. I am absolutely sick how they can do this rip people off their hard working money.

They gave me a reply on here and to no surprise nothing has changed no reply STILL, tried to email them again nothing no reponse this is absolute theft , sent them my detials of my order and still nothing no reply no answers to where my bag is . At this point there is no point of even trying to email again. This website is a scam.

Lack of care and no customer service help. Once an order is placed there is no contact, emails are ignored then after a long time a cursory we can’t fulfil your order, no offer of help or concern and when I looked on their site the shoe in the right size was still up for sale. Beware!I placed my order heard nothing for days, emailed again heard nothing so emailed again you eventually replied saying you are unable to fulfil my order and a refund was going to be processed and should appear in 3-5 working days!should! Also I was told you were unable to offer an exchange or replacement and you kindly recommend placing a new order!Again the item is for sale on your site and am appalled at the lack of customer care you could easily have resent my order but chose not. The length of time for my refund is shocking too and the phrase it should appear is very worrying.

Money taken out of my account 30 Nov, no email confirmation and tracking doesn’t work. Chat bot says no order placed. Emailed 10 times, used chat bot 100 times, called stores no help given whatsoever. This is theft! Please give me my money back and what horrendous customer service . Impossible to speak to anyone. Do not order with this terrible company

Money taken out of my account 30 Nov, no email confirmation and tracking doesn’t work. Chat bot says no order placed. Emailed 10 times, used chat bot 100 times, called stores no help given whatsoever. This is theft! Please give me my money back and what horrendous customer service . Impossible to speak to anyone. Do not order with this terrible company.

Edit 4 days on - still no resolution at all, no order, no refund. I really recommend to steer absolutely well clear, broken systems, no customer service and seemingly help themselves to money from your bank account with zero intention of providing a product. So frustrating as I cannot receive a useful response to help me get a refund despite having sent proof, bank statements, order screenshots the works. Absolutely disgusting absence of service. I suspect this is a scam or they’re going into administration- avoid at all costs!

Your website is incredibly slow. It is hard to navigate and when you use the filters to sort low to high/size etc when you have viewed an item and press to go back it goes straight to default view. Very frustrating. I've also had issues with discount codes not working.

Absolutely disgraceful service nearly 2 weeks now no order received and no answers to my questions but took £99 off me and don't look like im getting anything i would stay well clear of these scammers

I was a little sceptical about placing my first order with shoeaholics after reading some of the reviews but j can say j had nothing but good service, my order was delivered very quickly however I did decide to return as the item wasn't suitable. I couldn't generate a returns label so used the live chat and was sent one straight away, so sent item back and received my refund a week later.

Burlington Shoes.
Absolutely terrible company!
Can't get a single order correct, send out shoes that weren't ordered.
Customer service is a disgrace & not existent. The agents are rude and are of no help. The absolute worst I've ever encountered!
They state on the website that, "we're are here to help from 9am - 6pm, 7 days a week" but they're absolutely not. They send scripted messages initially stating that they'll get back to you via email, then don't.
When I finally got a reply, hours later after bombarding the chat, some guy issued the label. I packaged them for return and asked him why advertise items that are not as they claim. He replied, "sorry the warehouse didn't send the correct shoes."
The paperwork inside the parcel had the correct item stated, but the shoes, although they looked the same, had the ugly birds head emblem, in silver, on the heel instead of the gold KGL emblem, and a silvery coloured, cheap buckle instead of a black one. Same shoes, different detailing. I haven't seen any shoes with this detail on the website so it's obvious they're sending out shoes that are not as advertised in the item listing(s.)
(I've always avoided KG because that emblem is awful.)
Then have no concern or care they're duping people. Wasting time and money.
They were packaged correctly inside the box with paper in the toes and paper to hold the ankle strap, (to keep the shape) with plastic bag protectors.
Absolutely no genuine apology or concern.
Also, another massive red flag is that there is nowhere on any product on the website to write reviews.
After the disgraceful experience with Shoeaholics I'm actually not surprised as it would be full of bad ones.
I wish I'd looked at trustpilot before ordering from this terrible company.
Valuable lesson learned!
To add insult to injury, they then tell you, after days of ignoring you, that you have to allow 14 days for the item to be returned, a further 14 days to process the refund, then a further 4 - 5 days for the refund to arrive in your bank! Unreal!
I would advise even my worst enemy to avoid this company.
You get better service, and especially customer service, with places like Temu!
No doubt they'll reply to this review with their usual scripted response. I've noticed they're so quick to reply to these reviews but "are too busy" to respond regarding actual customer service.
***EDIT***
Wow, what a speedy response! Looks like you care about your customers when in actuality you don't reply in chat, close it, then take days to get any sort of response from you via email. I stand by everything I said regarding the website, incompetence of whomever is responsible for orders and the disgraceful customer service. I don't need nor want you to "look into it" It's pointless now, smh. I want absolutely nothing else to do with Shoeaholics. Thank you, have a nice day.

the worst experince i have by far. I have purchased a show but they are telling me there is no stock at the moment. They could not inform me , and their email says my order is on the way.
i ll never prefer it .i do suspect this is an himmick to trick people try to buy . This brand agent told me that on the live support, we delivered your package another address and another name, please ask this person to get your parcel. This is the ridiculous thing .Dont belive they replied to me. They blocked me over their website. They got money and no refund. They have sent unknown item to another person another address. Please claim to police dept.
today is 3 days passed but they still dont reply. no doubt they are scamming

Easy to navigate, great value and gorgeous, comfortable trainers.

I would never buy from Shoeaholics again. They delivered my parcel to a wrong address and was blaming me for their courier’s mistake. They refuse to refund or replace my item.

Bought a pair of Kurt Geiger boots from this site - they looked great but after one wear with minimal walking outside they showed damage/wear to the heels and toes.

I complained and the customer service team did not respond adequately to my concerns regarding durability. Over several emails they just kept repeating that the damage was from ‘contact with an abrasive surface’ and refused any remedy. They ignored the fact that I used the boots as you would expect (walking on a pavement) and that this amount of wear and tear after one day of wearing the boots meant they were not fit for purpose.

I asked to escalate the complaint to an ADR forum, but they are not a member of any ADR body.

Complete waste of £125. Wouldn’t buy from here again.

Seems a bit suspect to me that the styles on their website are heavily discounted and it is not possible to leave reviews.

NOTE TO SHOEAHOLICS - I see from your reply you have asked me to provide the requested information - please clarify what information you are looking for and provide an email address for me to contact you.

Super fast shipping, ordered on Friday with regular delivery and arrived the next day! Carvela boots arrived in perfect condition, great quality and true to size~

Customer services is shocking.

Reported that my parcel was on my doorstep when I was not home - despite the fact that I had updated the delivery preferences to state I would not be home and asked them to leave them with a neighbor - and the parcel went missing.

Twice I've been told I should have update delivery preferences (which I did and have proof of which has been explained twice now too) and because the tracking says it was delivered there's nothing they can do so despite two days of emails back and forth to explain this I'm left without what I ordered and out of pocket.

Edit to add on 1/12/25 that the below response from Shoeaholics is completely for show. I shared the requested information the same day they asked for it and have heard absolutely nothing back since.

Easy to use website and very good price the best site for quality shoes and affordable

🚩🚩🚩🚩🚩🚩 DO NOT ORDER FROM HERE 🚩🚩🚩🚩🚩🚩
Ordered 2 pairs of boots which were left at my front door on a main street and went missing. I was offered no resolution and told they were delivered. They are in breach of The Consumer Rights Act as the purchase remains there's until the customer physically has them. I have reported to Citizens Advice and Trading Standards. Despite being in breach they won't do anything to help me.

** despite there reply on here asking to contact me, they havent. Joke of a company **

Consumer Rights Act 2015, Section 29(2)
States that in a sales contract, THE TRADER REMAINS AT RISK FOR THE GOODS until they are in the PHYSICAL POSSESSION of the consumer. This means that if the goods are lost or damaged while still with the trader, THE TRADER IS RESPONSIBLE. The trader is responsible for the goods until they are PHYSICALLY handed over to the consumer. A doorstep when NO safe space has been chosen is not a compliant delivery.

My order was meant to be delivered this week. I was home all evening and delivery was never attempted. I then received an email from Evri saying my parcel had been delivered. However, the imaged showed it left outside a garage. Myself or my neighbours do not have garages. I looked around the village and have been unable to locate my parcel. I raised this with Shoeaholics and was told by 'Riya' that my parcel was delivered and nothing they can do. I showed proof of where the parcel was delivered and that I haven't received it. The customer service is appauling.

I’ve ordered an item, paid for next day delivery but not received my item😢