Shopandship Avis 

I don't even want to give 1 star right now! Lost packages, constant damage, arbitrary fees. Not to mention the idiot employees whose sole purpose for getting up in the morning is to ruin everyone's life armed with their trusty boxcutter. An absolute joke. Their only saving grace is the good service from the delivery guys.

Absolutely the worst possible option you can choose to ship something to Tunisia. The fee on their website showed as 34TND and when the product arrived they asked me to pay 71TND! More than double under "arrival notice fees" and some other bull*hit!! I mean aren't you supposed to let me know by Email that my package arrived without charging me!?! That and they even asked me to go and do customs clearance on my own which led me to finally paying them 277.5TND instead of 34TND! GARBAGE.

scumbags.i dont know which low life scumbag owns this company!. they sent my package to an unknown address despite me giving clear address to send it to. now they claim they are going administration! change their head office! be careful if you get angry they do as they please with your parcel!

DON’T USE THIS JOKE OF A “COMPANY”! Tried to order automotive grade paint from the USA which beforehand I checked their list of unacceptable items and it does not list it so I thought great I’ll order it. Item arrives at their New York dispatch and I get a message saying it’s unacceptable and they won’t ship it. I reach out advising the item is NOT on the lists of unacceptable items and I don’t get a response. I have to send a follow up message and I get a response saying someone will respond. A week goes by and still no response so I email their global contact team. I get yet another automated response saying someone will be in touch. ANOTHER week goes by so I send ANOTHER follow up message and two days later I get a blunt response from a Terri Butler who is apparently an international “customer service” team leader that states “ Your shipment coming from The United States is Unacceptable and are unable to send your shipment to Australia. You can either return your shipment back to the shipper ( at your cost ) Or we can destroy the shipment.” Well gee thanks a lot Terri. No apology that their list didn’t show my item as unacceptable so now I’m out of pocket for that plus the fact this wasted TWO WEEKS just to get a response like that! Not to mention their webpage and poor excuse of an app is buggy as hell. They’ll upload images of your item to review once it arrives at their dispatch centre but if you try and open the links you get a webpage error. Great job guys! PLEASE IF YOU ARE READING THIS DO NOT I REPEAT DO NOT USE SHOP AND SHIP! If ANYTHING happens that involves you needing to contact their “customer support” teams YOU ARE SCREWED! I will NEVER use this company or Aramex again.

Bought Kombi wireing loom through these guys,paid 270euro and never received it,the blamed customs , refused to follow up on itto be honest I don't think it was ever shipped,maybe a token parsel just to show something was shipped.never buy through these people shopandship brazil

Packages delivered to NY warehouse with tracking and photos. They say there is no record. They also have a 7 day window for claims which doesn't give you time to even notice the package is noton the way.
This is theft. No other words.

Worst experience everrrrrrrrrrrrrrrrrrrrrrrrrrrrrrr do not even ship a package that worth one dollar just please don't ever think of dealing with this company it going to be the worst thing in your life even if you have been a year with them and you have seen this review stop sending packages on them stooooooooooop

PS: If there is a half star i would put it

Ok....I have a parcel sitting at aramex uk for over three weeks now..it says NEED PACKING ON HOLD...no email or communication about why?that's left up to me to chase up..like that's what I'm paying you for right?messaged sydney(it's coming to australia)Sydney would do nothing untill it hit Australia..so o called the UK they would nit discuss my case I had to talk to Sydneymessaged Sydney nothing.called UK they sent an "internal"email to Sydney.. messaged Sydney talk to UK.. ummmmmm what am I paying for???to my delight got a message from Sydney saying sender has to upload an invoice...so hang on an auction house in the uk needs to access my account and upload an invoice?,HUH??ERRRRR???GET IT TOGETHER ARANEX STILL WAITING .MY PROPERTY IS IN YOUR POSSESION...

Unfortunately it is the worst company to work with i am trying for more than 20days to follow on my order which was delivered to someone else and paid by me and all i get "we will get back to you" and they disappear its the worst experiance ever i wish i paid more and not worked with an unprofessional company like them. ADVISE: DO NOT WORK WITH THEM NOR COME CLISW TO THEM!!!!

It's been a month since my parcel has apparently been delivered to the warehouse but these people have not bothered to update it at all. I tried claiming the parcel by uploading the tracking number and my order invoice but not a peep from customer service. GIVE ME MY PARCEL OR GIVE ME THE MONEY IT COST TO ORDER THESE ITEMS!

I have had a shipment from Australia and even after 14 days of delivering to their office in Australia , they are still clueless !!! Customer service has only one answer that they will raise the concern to higher management and i think the higher management is too busy to address anything at all ....

~~~~ NOT Recommendable at all ~~~~

If I could give less than ten stars I would do so

This company are THIEVES they stole my parcel despite the fact that I had been the victim of a scam.

I did everything to get this back given I’m not from New York they are fully aware of what is going on and I believe they know about this scam as my parcel had a final destination of GHANA

DO NOT USE THEM they failed to reply to me letting months pass by and I complied with everything they asked me to including sending couriers to collect this - they did not hand the parcel to the courier !

They now say that I falsified information whatever they are LIERS i have evidential proof this has not happened
DONT USE SHOP AND SHIP NEW YORK

scam company alongside their sister companies ARAMEX

I guess all the negative reviews here speak volumes about the service. I now receive another email asking me if I would like them to ship out the empty package with the missing contents. What a joke. There is no mention of acknowledgement of error from their end let alone the monetary compensation.

Shop and Ship Aramex delivered the wrong package to me and now they can't be bothered to right their wrongs!

Now I have someone else's shipment and someone else has mine! Zero communication to address the issue.

Ordered 3 packets of goat milk from Australia and had them delivered via Aramex' Shop and Ship. I was out with my daughter on the day the package was delivered and did not hear the miss call (there was only one at 11:41). At 15:00, I arrived home and found the items in the heat outside my door. It's August 20th and the temperature is 46 degrees. We also had our nanny at home in addition to my wife. All it would take is someone to ring the bell and the package will be taken.

After calling to complain, I was met with the attitude of the employee at the call center. I asked to speak with the supervisor (Majdaline) to hear that my items were not damaged, so what is the problem? By the way she also said that if the item is damaged they would refund. In other words, they only think they are finished once they refund you the money. Bringing the same item back takes 15 to 20 days. It is not even considered what my daughter will drink all this time. Your perishable items may be damaged, but the money is refunded, so what's the problem? This is the attitude.

Terrible… no need to say more… just… run!

Usually US to AUS has a FTA and no GST or Duty charged on invoices under $1000. What Aramex/S&S fail to tell you is they charge GST on all shipments. Unless you deiced to read through all their terms and services hidden half way through an essay youll find they charge this fee. In this day and age of technology it blows my mind that they cant have this displayed anywhere on their website other than hidden way.

Dont even bother trying to contact support. Emailed multiple times and havent had a response in two weeks.

Slow website. Broken links. If you try call aramex they will just tell you they have nothing to do with S&S.

Avoid this company. If you have something of worth and something happens youll have no way to contact anyone and youre most likely doomed.

Absolutely abysmal experience with Shop and Ship! Initially, their website presented a seemingly reasonable 80 dirham shipping cost. To my dismay, they demanded an unexpected 250 dirhams extra, citing a 'maximum package value' clause in the FAQ, which felt very deceptive. Two weeks passed with no word, until they asked for the initial 80 dirhams. To add insult to injury, they hit me with an inexplicable 500 dirhams tax, allegedly mentioned in a hidden corner of their FAQ. Despite enduring a month of confusing back-and-forth and paying all the arbitrary fees, my package was delivered to an unselected location. The lack of clear directions made finding it a nightmare. Moreover, the absence of an online payment system forced me to visit Aramex in person multiple times, further adding to the inconvenience. It felt as if they were holding my package hostage, with threats of destruction if I didn't comply. Please, avoid this service. It's a labyrinth of hidden costs and poor service, seemingly designed to cheat customers out of their money.

UPDATE: to my original post dd May, 2023. When i posted, somebody from S&S name Hala called me back and ensured me that my case will be investigated. I asked her to share her email so i could send all the details about what happened to my shipment, including pics, she gave me the wrong (!) email, to which i tried multiple times, i also tried various spellings. Nothing works. I still have my emails to her in "not delivered" status. No one ever reverted to me, neither via email nor phone call. No one ever explained what happened, and what are the further actions, NO CUSTOMER SERVICE IN S&S AT ALL. Message to those, who wrote positive comments about S&S - wait until you have a very minor problem with this company. I agree with people, who say here that S&S hire people with as less IQ as possible. I also can back up every word said by someone here "month of interaction with Shop&Ship demonstrates how deranged, basic, unprofessional, unsophisticated, mindless your employees and processes are".I have nothing more to add

Good experience and items arrived FAST and safely