Shropshire Council Avis 33

I have NEVER in 48 years known a welfare support fund so awkward, uncaring and ridiculously heartless. You ask any other council for help and they award you and look at your circumstance. Shropshire council will make you wait a week for a reply and then ask you for 45 pieces of information before they pass u £20 to help with food, they want families bank accounts. 3 months of statements. An hour interview on phone being questioned in detail. Send them I.D even though you on file and they had all this 5 times before. Absolute ballache to get any sort of help they make u jump through hoops. Then when you provide it all they ask you for something else and make you wait anothet couple of days. The support fund was to help people in crisis. If Shropshire council need to change anythibg then MAYBE put normal people with a heart in the department for helping otbers, it’s like completing an exam and then a week of terrorisation just for them to pass you something out the fund that was INTENDED TO HELP IN CRISIS. Your looking 2 weeks to even assess your application and they will make that as hard and long and drawn out as possible, PLEASE PLEASE put people in this department who understand crisis and despair. Not judgmental teacher like people who question your whole life to help you get a meal. THE SUPPORT FUND IS TO HELP PPL, THEY DO ANYTHING NOT TO HELP YOU, so so ridiculous and awkward the team in this department. Please do a review and feedback for this and see how many ppl they REFUSE to help, just because they can. Worst council I have ever dealt with

This council have caused us as a whole family severe distress ovwr several years. Their incompetence and outright refusal to follow their statutory duties is dispicable. Distress to children through their education departments, which has caused lasting damage. Distress to adults through their inability to handle and calculate council tax bills and complaints properly, whilst refusing to acknowledge their failings and deal with it appropriately. Would rather cause the family massive issues than admit fault and rectify. No wonder they are failing financially, who wants to pay a council that doesnt function and is literally out to get you. Glad we moved away, but it hasnt ended for us. This is the most corrupt and inept council I have ever had the most displeasure of dealing with.

All people applying for a Blue Badge are infirm and many so elderly they haven't even got a mobile let alone be able to go online. I am in my eighties myself and tried to help a 90 yr old for her daughter. I rang the Blue Badge number and was flabbergasted that there was no other way to get a form than to download it and print out 26 pages. I told her we couldn't do this. She was extremely unhelpful and rude and cut me off. We all pay council tax and should NOT be treated in this way by people, and this department, who are supposed to help us.

Terrible experience, they sent me a summons for non payment of council tax adding more on top but never sent me a bill first. I wrote to them no reply, I have tried multiple times to ring the numbers provided on the summons but i just get put in a queue which only gets longer started off with a waiting time of 20 minutes which went up to 26 minutes after waiting for 10 minutes already so i continued to wait and the wait time continued to increase. I went on the website got no where and ended up messaging them through the website and it says it could take 21 days to reply to my message. Seems impossible to contact them regarding this issue, they appear to be just not answering phones or replying to letters, I'm unable to attend court as i'm to unwell to do so, I'm worried that i will be forced to pay the extra costs of £38 x2 which is ridiculous. Awful company.

They won't touch the A5 which is the dirtiest road in Britain. It isn't National Highways; its your responsibility.

I don't think anybody actually works there any more. You can't speak to a human and the AI is useless.

Cant even get through.
Stupid automated service.
Spent 2 hrs trying to order a bin, another hr trying to tell them about an address change.
Gave up useless

I asked for a road sign to be installed, they said that they are busy and they will not bother with it. I tried to contact them for other matters and they do not know who is responsible for. They always replied extremely impolitely . Useless people, waste of money their salaries. Cows would make a better job. Well, no surprise the they are going for bankruptcy

Tin-eared and incompetent

Dont seem to be able to contact them, are they even a service?
I have been trying to set up my council tax so I can pay, I camt do it online as you need a council tax number which I do not have, I've emailed numerous times to try get some contact, how do I set this up without any service? I've not had any letters either to get a number to set up a account to pay. Communication rated zero.

Shropshire homepoint you should be ashamed of yourselves throwing people out 2 days before christmas from a homeless shelter in Telford saying there not priority, they wouldn't be in there if they are not in need, You are disgrace,and should be named and shamed for doing this, you have no heart to put people on the streets 2 days before christmas., you have been given money to help get people off the streets, yet you are putting them on the streets when they are in a homeless shelter, its disgusting what you are doing, How can you treat people like this, your a disgrace. Telford HMO, run by shropshire council, Your a joke, Named and shamed.

Still waiting for my call to be answered, 4th call in a week. Nobody answers, been on hold almost 25 minutes now. Was told to email in but that was 5 days ago and still waiting for an email response, still waiting. Appauling service! This isn't customer service as customers aren't actually being served at all!

What a shocking service. I am trying to talk with them about my rates. Forget the telephone as they simply dont answer, hence I thought I would try an email at which I had a reply informing emails are no longer monitored. If a business it would be bankrupt. You simply can not make yourself totally unavailable and charge me council tax with no service or Customer Care. What a very poor set up.

My father died with debt and had little to no money, SCC demanded I paid them everything out of his account. They said 'every penny counts' when recovering debt. They wanted evidence of his funeral costs, it felt like i was on trial and they did not believe me at such a sad time. There was no compassion. Their pressured guilt approach was so stressful and overwhelming. I just gave them everything in my dads account and paid for the funeral my self. Horrible people.

If You Have A Very Very Low IQ No Idea What Your Doing Always Getting Things Wrong Like Wasting Public Money And Are Unhelpful And Support Immigration Over British People For Housing First Before The British And Are Racist And Prejudice Then Why Not Consider A Job At Shrewsbury Council Shrewsbury Council Always Putting Immigrants First Since 2020

Phoned as they had my name incorrect. It was correct on old house but they transferred it incorrectly to new house. Was told wait to be answered is 62 mins. What is wrong with customer service!!

A big thank you to a Public Protection Officer, Ellie Davies, for her rapid response to two telphone calls and help and advice regarding an Assisted Funeral and Cremation.

To many lies and mistakes tour playing with people's lives, rude no empathy

i live in south west wales and want to move to shropshire so i registered on homepoint to rent a bungalow nearly five years ago,they put me on a band that is high, in one week i was offered seven bungalows that were sheltered which i am not registered for, then i am offered three bungalows that the agent says i am not elligable for. i will soon be 86 years old and feel they will never give me a bungalow this was also for my wife who has now passed away waiting for one, i even tried taking a complaint through the armed forces covenant but was told they could do nothing for me, i now feel that i will also pass away alone in wales with no relatives as we had no family. i have a brother in WEM and relatives in Cheshire but are too far away.it is now2025 and still only offering me a flat, a short time ago they said it could take up to 12 months to find a home ? it is now nearly five years since i registered, these people are a joke they get paid for doing sod all, i am now turned 87 and feel they will never offer me another home, i gave them one star which was a mistake.

Rubbish collections are consistent, although items to be recycled could be improved.
Roads are awful, and road work repairs don't last long, meaning repeated road closures.
Email communication time is poor