shrubhub.com Avis 

We paid nearly $1,000 in Shrubhub's VIP design package, hoping for a top-notch service. However, our experience turned out to be a complete disappointment.

According to Shrubhub's terms and conditions, they offer a conditional 30-day refund policy. Sadly, this policy is nothing more than a joke, as I'll explain below.

Firstly, it took Shrubhub two weeks after we paid $441 to even initiate a conversation with our project manager, Ryan Ford. To our surprise, the primary objective during this discussion was to upsell us to the VIP package, which would cost an additional $550. The delay and pressure to upgrade should have immediately raised red flags about their dedication to customer satisfaction.

When we finally had our one and only phone consultation, another two weeks had passed. During this call, we took the time to describe our landscape vision in detail. Little did we know that we had unknowingly forfeited any possibility of a refund, even though we hadn't seen a single design draft.

After an additional month of repeated delays, we were presented with the design draft. To our dismay, it completely disregarded the input (videos, photos, inspirations, measurements etc.). The quality of the design was poor, clearly rushed, and utterly useless for our needs. When we expressed our disappointment and concerns via email to Ryan, he dismissively shifted the blame onto us, as if we were at fault for their shortcomings.

In an attempt to resolve the situation, I made two separate calls to Shrubhub. On both occasions, the representatives expressed sympathy and assured me that they would escalate the matter to management. However, no one from Shrubhub ever followed up within the promised timeframe. It became apparent that they were overwhelmed with demand and treated designs as mere products on an assembly line. Customers are left with no choice but to accept what they're given, as the refund policy renders any possibility of getting their money back nonexistent.

Take this as a word of caution: Be extremely wary when considering Shrubhub's services. Our experience with the VIP design package was a complete disaster, marked by poor communication, disregard for our inputs, subpar design quality, and broken promises. It's crucial to think twice before investing your hard-earned money with this company.

Terrible service, design, etc. My comments, notes and phone meeting with my "designer" Alex, did not translate into anything that was drawn. Part of the house was missing. Landscaping was put all over the .80 acre property when I specifically said I just wanted landscaping just right around the front and the back of the house and the pool.

A fire pit is drawn under a covered area - seriously? Trees are all along the edge of the property and undiscussed walkways, including a sidewalk to an old barn that was never discussed! How could he add all the stuff that wasn't discussed and nothing that was? I guess that is justifying his costs - but it doesn't work for me.

I felt like we had a good discussion of what I was looking for. Obviously he did not listen to me at all. The drawing is not remotely usable as drawn and not what I asked for! Frankly it is simply incredibly basic and very little time was put into the "drawings" - this is basic drop and drag crap. No design, no review of my comments.

The biggest disappointment however is the additional costs that were added after I had an appointment set up and then somehow the price was 3 times what I paid for. I honestly feel like I got taken and I was not remotely listened to. Feels like a scam and I want a refund.

SAVE YOUR MONEY and use on plants! We REALLY wanted this concept to work. Design plans were not sent within the agreed/committed to 30 day period. On following up, we were told they were being sent back to the designer for tweaking (read: it hasn't been done, sending an email now to find out where they are...). Eventually we were sent designs. Waste of time. Not in keeping with the project brief and so basic it was embarrassing. I could've put the same sort of thing together in about 30 minutes. By the time the "designs" materialized, we'd missed the planting season anyway. SO disappointed. Asked for a refund. Told we had to pay for the crappy design because of "design time". Check out what employees have to say on glassdoor.com. Common theme is over-worked and under paid designers who really don't have a lot of time to spend on your project.