We have been using Simpson Travel several years, Villa Trapezaki Beach was our third villa this year with one more to come in October. The whole service of planning, travelling, quality & location s... Voir plus
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Had an amazing week in Kefalonia. Villa was spotless and the views were stunning. Our Simpson rep Karen was so thoughtful leaving lovely welcome extras for all including little gifts for the kids. Her... Voir plus
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The White Donkey hotel was fabulous. When we mentioned our stay was to celebrate our golden wedding anniversary we were instantly upgraded to a suite. The staff were all wonderful and the pool area st... Voir plus
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Excellent service, going way beyond the extra mile. Every detail thought about. Amazing villa week 1 and very special suite hotel week 2. Reps and hosts are friendly, helpful, extremely professional... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Simpson Travel is an award winning independent travel company offering handpicked holidays to Portugal, Corsica, Greece, France, Italy, Turkey, Spain and Mallorca.
Simpson Travel
Écrit par l'entreprise
- Knowledge
- The internet has revolutionised travel, but there’s still no substitute for first-hand experience. We visit every one of our properties, so when you speak with our travel specialists, you’ll benefit from their knowledge, tailored to your requirements.
- Service
- Offering expert advice before you travel and a friendly face whenever you might need one on holiday, our service makes your experience effortless. Our ABTOT bonding ensures your money is safe with us and our added ATOL protection for package holidays means you can book with absolute confidence.
- Choice
- With an unrivalled selection of private villas, our own Simpson Hotels, an Adult Only collection plus summer clubs for Tots to Teens, we’re confident that you’ll find the right holiday with us.
Coordonnées de contact
Oriel House, TW9 1DL, Richmond, Royaume-Uni
- 020 8392 5858
- enquiries@simpsontravel.com
- www.simpsontravel.com
4,8
Excellent
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We will never use Simpson Travel again!
We will never use Simpson Travel again, I feel they purposely misled, and that they withheld information that would have meant we would have cancelled our holiday and rebooked elsewhere.
We booked a holiday to “The Eden Collection - Villa Maya in Kalkan, Turkey” with Simpson Travel believing that we were booking with an experienced and trustworthy travel agency after reviewing their website and their many pictures of the villa. They’ve been operating in Kalkan for many years and have a local representative there.
We booked this holiday on 7th January 2025 to depart on the 8th June 2025. I was contacted by Simpson Travel on the 4th June to advise that there had been a construction that would “obstruct some aspects of the current view from Villa Maya” which they had known about since mid-April 2025. They had obviously withheld this information until 4 days before we departed leaving me no option to do anything but continue with our holiday.
I believe they purposely withheld this information because in the email they stated “Had we known about this sooner, we would have contacted you immediately.” but they knew in Mid-April, so could have contacted me nearly 2 months earlier, but didn't. As they have a representative in Kalkan (a very small town) and a good relationship with the owner of the Villa I can’t imagine how they would not have known earlier that this building work was completed.
While they have very updated their photos on the website, they have been very careful to hide the building works behind plant pots and take the photos from angles that minimize the impact of this messy building site. These building works will progress, and the view will be further blocked.
After we complained about this lack of transparency, we were given a very small credit with restrictions of where we could use it which didn’t compensate at all for the ruined view. When we tried to use this via the local concierge we had further problems where it wasn’t applied to our restaurant visit in one instance, and when we tried to use this to pay for our transfer they altered our transfer booking meaning we were delayed leaving the villa for the airport by 30mins while we had to sort this problem ourselves causing more stress.
8 juin 2025
Avis spontané
Réponse de Simpson Travel
Dear Steven,
Thank you for your leaving your Trustpilot review, and we’re sorry to hear of your disappointment following your recent holiday with us in Kalkan, Turkey.
At Simpson Travel, we always aim to be fully transparent with our valued guests, and we regret not informing you sooner, about the partially obstructed view at Villa Maya. This is not the standard of communication we aim to provide and understand how the timing of this notification affected your holiday.
Your feedback has highlighted an important area for improvement, and we will be much more proactive in sharing important information like this in the future to avoid a similar situation.
We take on board your comments regarding the current website photos for Villa Maya and will review and update them if there are further changes to the view, though it’s worth saying that the villa still offers guests stunning views across Kalkan Bay.
Regarding the goodwill credit offered to you for use in-resort, this was provided without any restrictions. Our local concierge made several attempts to assist you in redeeming it, and we’re glad to hear that it was used.
As for your airport transfer, there seems to have been a misunderstanding with the vehicle you booked independently. Unfortunately, the remaining balance of your credit was not enough to cover the full cost of your transfer, however, we’re pleased the transfer company was able to resolve this issue for you.
With over 40 years of experience in the luxury holiday sector, Simpson Travel has built a trusted, award-winning reputation for excellence. We always strive to deliver an exceptional holiday experience and truly regret that you were left feeling disappointed on this occasion.
Yours sincerely,
Richard Latham
Customer Service Manager
Simpson Travel
Efficient and helpful from beginning to…
Efficient and helpful from beginning to end. Simpsons made everything easy which is some feat when organising a holiday for 14 Family members aged 2 to 70!
Well done Simpsons
13 juillet 2025
Avis spontané
Réponse de Simpson Travel
Dear Jacqui,
Thank you for your wonderful feedback. It's great to hear our service hit the mark for such a large party. We'd be delighted to welcome you back again soon!
Warm regards,
David
Customer Service Executive
Simpson Travel
Perfect service from Simpson Travel
Properties were perfect.
Staff were perfect.
Communication was perfect.
20 juillet 2025
Avis spontané
Réponse de Simpson Travel
Dear David,
Thank you for your fantastic review. It is always lovely to be left in no doubt that our teams could do no more for our guests. We hope you thoroughly enjoyed your stay with us and hope to welcome you back again soon!
Warm regards,
David
Customer Service Executive
Simpson Travel
Another wonderful Kalkan holiday
Another wonderful holiday at the Kalkan Regency, superbly organised by Simpson Travel. Their communication and customer service is excellent.
13 juillet 2025
Avis spontané
Réponse de Simpson Travel
Dear Ruth,
Thank you for your glowing review, we're delighted our service resulted in another wonderful holiday.
We look forward to welcoming you again on your next Simpson Travel holiday!
Warm regards,
David
Customer Service Executive
Simpson Travel
Simpson Travel was perfect from booking…
Simpson Travel was perfect from booking through to travel and the whole holiday experience. Staff were on hand at all points of travel and at the villa the concierge was on hand whenever we had a question. Villa was immaculate in every way and couldn't recommend them enough.
6 juillet 2025
Avis spontané
Réponse de Simpson Travel
Dear Simon,
Thank you for your kind feedback, it's great to hear your whole holiday experience lived up to expectations. Your recommendation is truly appreciated, and we'd be delighted to welcome you back again soon.
Warm regards,
David
Customer Service Executive
Simpson Travel
Surpassed all expectations…
The best experience, not just with a travel company, but with any company, that we’ve had for a long time. Everything was easy - the booking process through to the holiday itself, with dedicated staff in each location who were friendly, courteous and amazingly efficient. The properties were as described (gorgeous interiors and stunning views), the transfers and car hire were made very easy and we had a wonderful time.
5 juillet 2025
Avis spontané
Réponse de Simpson Travel
Dear Sam,
Thank you for your fantastic review. We are delighted your experience with us was so positive and our teams made such a good impression throughout your journey. It's great to hear the properties, transfers and car hire all lived up to expectations.
We hope to welcome you back again soon!
Warm regards,
David
Customer Sales Executive
Simpson Travel
Amazing holiday in Kefalonia
We stayed at a lovely villa in Kefalonia, which was beautifully decorated throughout, and the view from the pool was absolutely breathtaking!
The holiday was made even better by the amazing Karen at Simpson Travel, who made our experience completely effortless. Her local knowledge is invaluable, and her thoughtful attentive approach made us feel so welcomed and cared for.
Would definitely recommend, and hopefully will use Simpson Travel again!
16 juillet 2025
Avis spontané
Réponse de Simpson Travel
Dear Shannon,
Thank you for your kind feedback, we are so pleased the villa met your expectations. It's always lovely to hear such great feedback about one of the team and we are delighted Karen's approach made you feel so welcome. Your recommendation is truly appreciated.
Look forward to helping you plan your next Simpson Travel holiday.
Warm regards,
David
Customer Service Executive
Simpson Travel
Never used Simpson Travel before this…
Never used Simpson Travel before this visit.
Happy to report great service and staff.
Special mention to Karen in Kefalonia!
She was super helpful and a credit to their company.
Thank you for a lovely holiday!
21 juillet 2025
Avis spontané
Réponse de Simpson Travel
Dear Tommy,
Thank you for your kind feedback. We are so pleased your first Simpson Travel experience was a good one and lovely to hear Karen was able to assist.
We would be delighted to welcome you back again soon.
Warm regards,
David
Customer Service Executive
Simpson Travel
Simpson provide excellent villas with a…
Simpson provide excellent villas with a package that includes villa, flights and car hire. Friendly service both from uk office and concierge service whilst on holiday
22 juin 2025
Avis spontané
Réponse de Simpson Travel
Dear Derek,
Thank you for the 5-star review. It's great to hear you received friendly service from both our local teams and those based in the U.K. It's always lovely to know we've provided a high-quality service from start to finish.
Hope to welcome you back again soon!
Warm regards,
David
Customer Service Executive
Simpson Travel
Another great holiday at the Rou Estate
Had another fabulous trip to the Rou Estate in Corfu. It’s such a special place, made all the more special by the team looking after us. Gaynor, Jules and team were fantastic throughout. They’re all just so good at what they do - so much so we’re planning a third trip already! Simpson’s are by far the best travel agent we have used 10/10
15 juin 2025
Avis spontané
Réponse de Simpson Travel
Dear Laura,
Thank you for such a wonderful and kind review. It's lovely to hear our local team making such a good impression and your holiday so special.
We look forward to helping you plan your next Simpson Travel holiday!
Warm regards,
David
Customer Service Executive
Simpson Travel
Turkey - Sophie Simpson
We had a family holiday booked to turkey. I was contact by Sophie before I left the uk to explain everything I needed to know about. When we arrived at turkey Sophie was there to great us and had our car ready for us which was amazing clean and no emergency lights on like all of the other cars we have had before . We left the airport within 29 mins of arriving . Sophie met us at the villa next day and answered all our questions we had . It was my son’s birthday so Sophie organised a cake for him . The villa was something like out of a film amazing . Sophie was only a call away when we needed her and she always checked in with us . The instructions for the return was simple also . Sophie definitely made our holiday that little bit more special . We will definitely use this company again 100%. Love from the caseleys xxx
29 juin 2025
Avis spontané
Réponse de Simpson Travel
Dear Leigh,
Thank you for such a thorough and glowing review. We are delighted Sophie was able to make your holiday with us that extra bit special, it's great to hear the little touches make such a difference. We would love to welcome you back again soon!
Warm regards,
David
Customer Service Executive
Simpson Travel
Fabulous luxury package villa holiday
Fabulous luxury package villa holiday, every aspect was taken care of and the entire family loved every minute. would definitely recommend.
6 juillet 2025
Avis spontané
Réponse de Simpson Travel
Dear Sarah,
Thank you so much for your kind comments, we are delighted to hear your entire family loved every minute. We truly appreciate your recommendation and we'd be thrilled to welcome you back for another Simpson Travel holiday.
Warm regards,
David
Customer Service Executive
Simpson Travel
Use this company
Use this company, they are the best at what they do. Your future holiday self will thank you for it. The communication is superb, whilst booking and in country. The team are professional and the properties and locations are the best. The homework has been done for you.
5 juillet 2025
Avis spontané
Réponse de Simpson Travel
Dear The Martins,
Thank you for your glowing review. We are thrilled you rate our team, properties and locations so highly and we are proud our hard work in sourcing the best holiday options is recognised.
We look forward to helping plan your next Simpson holiday!
Warm regards,
David
Customer Service Executive
Simpson Travel
The villa in Kefalonia was great!
The villa in Kefalonia was great, lovely pool amd amazing views. The local rep Karen was also great, full of knowledge and with some really good tips.
13 juillet 2025
Avis spontané
Réponse de Simpson Travel
Dear Andy,
Thank you for your 5-star review. We're thrilled the villa, pool and views made for a great holiday. It's always lovely to hear when our local team's tips and recommendations hit the mark, we know it's an important part of the experience.
We hope to welcome you back again soon!
Warm regards,
David
Customer Service Executive
Simpson Travel
This is our 3rd trip back to Mousses…
This is our 3rd trip back to Mousses and, prior to arrival, we thought it would be our last. Only because we thought our boys, now 7 and 5, might not get as much from it as they have got older. How wrong we were! They have had a fab time, the nannies at kids club are amazing and the boys were begging to go in each day. Beyond the amazing hospitality of Zois, Wendy and Paris, there is so much more to see and enjoy in Lefkada. We loved exploring the beaches, we hired a boat and even tried paragliding! Amazing memories made. It's hard to imagine not coming back as we all enjoy it so much!
13 juillet 2025
Avis spontané
Réponse de Simpson Travel
Dear Eleanor,
Thank you for such a glowing review. It's lovely to hear your children continue to enjoy Mousses as much as they do and we're delighted to have played our part in making some amazing memories.
We do hope you decide to return and look forward welcoming you!
Warm regards,
David
Customer Service Executive
Simpson Travel
A great holiday- thank you
A great villa in excellent location. Simpsons were helpful and responsive.
13 juin 2025
Avis spontané
Réponse de Simpson Travel
Dear Tricia,
Thank you for your kind feedback. It's lovely to hear that the villa met your expectations and that our team were on hand when needed.
We hope to welcome you back soon!
Warm regards,
David
Customer Service Executive
Simpson Travel
Excellent
Excellent - booking easy. Accommodation and local concierge excellent. Would use again.
3 juillet 2025
Avis spontané
Réponse de Simpson Travel
Dear Harry,
Thank you for your kind words, we are pleased your experience was so positive. We'd love to welcome you back!
Warm regards,
David
Customer Service Executive
Simpson Travel
Corsica - Nr Porto Vecchio - Summer 2025
Everything was very well organised and the local staff were there when we had any queries
6 juillet 2025
Avis spontané
Réponse de Simpson Travel
Dear John,
Thank you for your 5-star review, we are pleased everything ran smoothly and the local team were able to support you when needed.
We hope to welcome you back soon!
Warm regards,
David
Customer Service Executive
Simpson Travel
Simpson Travel-The best choice for Greek holidays
We have been travelling with Simpson Travel since 2006 and most years since 2012. you know what you're going to get and we are never disappointed. These are not budget holidays but you get what you pay for; a high standard of accommodation and excellent customer service.
6 juillet 2025
Avis spontané
Réponse de Simpson Travel
Dear Craig,
Thank you for your kind comments. We pride ourselves on the quality of our holidays and it's lovely to hear our service met your expectations again.
We can't wait to welcome you back again soon!
Warm regards,
David
Customer Service Executive
Simpson Travel
Excellent holiday
Excellent holiday choices available. Simpson staff excelled and all with friendly, helpful and high professionalism.
29 juin 2025
Avis spontané
Réponse de Simpson Travel
Dear Jacquelyn,
Thank you for your kind review. We are proud to offer a wide variety of holiday options and are delighted our teams made a positive impression.
We'd be thrilled to welcome you back for another Simpson Travel holiday soon!
Warm regards,
David
Customer Service Executive
Simpson Travel
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