Mike (sales) constantly kept me informed as we moved through the purchase with both calls & emails. On collection day the car was beautifully prepped. Paperwork all very well explained & the handover... Voir plus
Établissement
Changer d'établissementParys Road, SY8 1YR Ludlow, GB
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Lisez les avis des autres
James was very helpful and understood our position. To be allowed to drive the car on our own for a suitable amount of time is always a good way to sell cars and Sinclair did this very well.
The service provided was faultless. Never pushy, extremely professional. On handover the time given to explain the vehicles set up, the car was presented as if it was new. Mark was great.
I recently purchased a Land Rover Discovery from Sinclair Ludlow and the whole process from start to finish has been an exceptional example of excellent customer service. I telephoned in the morning a... Voir plus
À propos de l'entreprise
- Concessionnaire automobile
- Atelier de carrosserie automobile
- Garage automobile
- Vendeur de voitures d'occasion
À propos de Sinclair Group - Sinclair Land Rover Ludlow
Écrit par l'entreprise
𝐖𝐞 𝐚𝐫𝐞 𝐒𝐢𝐧𝐜𝐥𝐚𝐢𝐫 𝐆𝐫𝐨𝐮𝐩.
We are proud to be Wales’ largest motor group and proud to be representing a selection of the world’s most prestigious automotive brands: AUDI, BYD, CUPRA, GWM ORA, HYUNDAI, JAGUAR, LAND ROVER, MERCEDES, SEAT, SKODA, VOLKSWAGEN and VOLKSWAGEN COMMERCIAL VEHICLES.
Throughout our over 75 years in business, our valued teams have driven excellence in all that they do.
We have evolved beyond all recognition over the years but we certainly haven't lost sight of our drive to deliver outstanding service to our valued customers at all times, which is something we will steadfastly provide as the Company continues to grow and enjoys future success.
So whether you're looking for a new or quality used car, require expert assistance with the maintenance, servicing or repair of an existing vehicle or seeking genuine manufacturer parts and accessories, you can call upon the Sinclair Group.
Coordonnées de contact
Parys Road, SY8 1YR, Ludlow, Royaume-Uni
4,9
Excellent
202 avis
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A répondu à 75 % de ses avis négatifs
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Réponse de Sinclair Group - Sinclair Land Rover Ludlow
Hi Martin, thank you for taking the time to leave a review for us at Sinclair Land Rover, Ludlow. We're happy we could meet your expectations with our friendly and responsive service. We are always more than happy to assist you if anything else comes up. Take care!
Lovely sales women who was incredibly…
Lovely sales women who was incredibly knowledgeable and patient. Amazing service
10 juillet 2024
Réponse de Sinclair Group - Sinclair Land Rover Ludlow
Lisa, thank you for your kind review; we are happy to pass along your comments to the team here at Sinclair Land Rover, Ludlow, who by the sounds of it delivered an exceptional service. Thank you again for the great review!
Réponse de Sinclair Group - Sinclair Land Rover Ludlow
Jay, thank you so much for your high rating, and for taking the time out to leave us feedback. We hope you have a great day! Best wishes, Sinclair Land Rover Ludlow.
Réponse de Sinclair Group - Sinclair Land Rover Ludlow
Martyn, we are so pleased you enjoyed your visit to Sinclair Land Rover, Ludlow! We hope to be of service to you again in the future.
Best wishes,
Sinclair Land Rover, Ludlow
Great service
Great service, did everything they were asked. Great communication from Mark. Delivery to my home was perfect, delivery driver was a lovely guy.
29 juin 2024
Réponse de Sinclair Group - Sinclair Land Rover Ludlow
Hi Mr Barnes, thank you so much for your positive comments about Sinclair Land Rover, Ludlow. We'll make sure Mark and the team get the recognition they deserve for providing such a great service. If you need anything else from us, please feel free to give us a call or stop by. Have a great day :)
I recently bought a defender from…
I recently bought a defender from Sinclair Ludlow. From initial contact right up until collection everything went smoothly. I was kept informed all the way.
Mark Sutcliffe was the sales executive I dealt with. He was honest and informative about the vehicle I purchased, he is an asset to Sinclair.
I would definitely recommend and use again.
29 juin 2024
Réponse de Sinclair Group - Sinclair Land Rover Ludlow
Hi David, thank you so much for your high rating. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. We'll make sure Mark gets the recognition he deserves. Have a great day!
Jess was very helpful and quick to…
Jess was very helpful and quick to respond, Super smooth transaction, Extremely happy with my new Defender.
26 juin 2024
Réponse de Sinclair Group - Sinclair Land Rover Ludlow
Thank you for taking the time to leave a review for us at Sinclair Land Rover, Ludlow. We're so happy we could exceed your expectations and will make sure Jess gets the recognition she deserves. Wishing you many happy miles in your new Defender :)
From the moment I made my initial…
From the moment I made my initial enquiry about purchasing a approved used JLR vehicle, the sales rep “Jessica” was very helpful & professional in providing the information required to complete the exchange of my own vehicle and the purchase of my new one.
I travelled from the NE of Scotland and the journey there and back went flawlessly.
17 juin 2024
Réponse de Sinclair Group - Sinclair Land Rover Ludlow
Thank you for taking the time to leave a review for us at Sinclair Land Rover, Ludlow. We're thrilled to hear we exceeded your expectations from initial contact to handover of vehicle. We'll pass on your comments to Jess and the team here at Ludlow. Please don't hesitate to reach out if there's anything additional we can do for you. Take care!
Great Service
Excellent service from start to finish. Mark was on it from the moment I walked into the showroom. We discussed the spec options for a while with all queries being answered swiftly and clearly making it easy to decide on which options I wanted to go for.
After order I was kept up to date often and the arrival date of my car was early which made it even sweeter.
Very happy with everything.
Thank you
23 juin 2024
Réponse de Sinclair Group - Sinclair Land Rover Ludlow
Simon, we're so glad that we were able to go above and beyond your expectations, which is something we strive for every day at Sinclair Land Rover, Ludlow. We'll make sure we pass on the comments to Mark, so he gets the recognition he deserves. Thank you again for the great review!
Great service great company
21 juin 2024
Réponse de Sinclair Group - Sinclair Land Rover Ludlow
Hi Ian, thank you for taking the time to leave a review for us at Sinclair Land Rover, Ludlow. We're happy we could meet your expectations. Have a fantastic day!
Excellent customer service
With this being our first purchase of buying a new car, we’ve received excellent customer service from start to finish. Always on hand to answer any questions we had and overall a refreshing experience .
16 juin 2024
Réponse de Sinclair Group - Sinclair Land Rover Ludlow
Hi Mark, thank you so much for your high rating. We are so pleased you enjoyed your experience of purchasing your first new car with Sinclair Land Rover, Ludlow. Feel free to reach out to us if you need anything. Have a wonderful day!
Excellent service
Excellent service. Well priced deal. Easy transaction, clear and easy comms. Would definitely use them again.
12 juin 2024
Réponse de Sinclair Group - Sinclair Land Rover Ludlow
Hi Andrew, thank you so much for the positive review. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Communication with Jess in sales and…
Communication with Jess in sales and her colleagues was easy. Even the delivery of the vehicle was painless.
14 juin 2024
Réponse de Sinclair Group - Sinclair Land Rover Ludlow
Mr Gibson, we're so glad that we were able to go above and beyond your expectations to make your purchase with us an easy and seamless experience. We'll make sure Jess and the team here at Sinclair Land Rover Ludlow get the recognition they deserve. Thank you again for the great review!
Great service, very helpful, nothing was too much trouble
Charlie Webb was very helpful and took time to explain the differences between the models etc, making our decision process easier. Nothing was too much trouble, the service was excellent!
7 juin 2024
Réponse de Sinclair Group - Sinclair Land Rover Ludlow
Julia, we're glad you had such an excellent experience with us! We'll be sure to pass on your comments to Charlie and the team here at Sinclair Land Rover Ludlow. Please don't hesitate to reach out if there's anything additional we can do for you. Have a great day!
Very professional service
9 juin 2024
Réponse de Sinclair Group - Sinclair Land Rover Ludlow
Mr Bell, thank you so much for the positive review! We always strive to provide exceptional and professional service to every client, and are pleased to hear that you enjoyed your experience here at Sinclair Land Rover, Ludlow. Thank you so much again for your feedback. We hope you have a great day!
Charles (Charlie) was fabulous start to…
Charles (Charlie) was fabulous start to finish. A really good buying experience.
8 juin 2024
Réponse de Sinclair Group - Sinclair Land Rover Ludlow
Hi Alex, we are very happy we could provide you with such a positive buying experience, and will make sure Charlie gets the recognition he deserves. Please let us know if there is anything else we can do for you; we are more than happy to help!
Personable, friendly, helpful and practical
Truly personal engagement from multiple people in the company which made me feel valued and confidence that not only would they be interested in achieving a sale but also looking after all aspects of support, services and anything else that might arise. Their support after purchase has been great and I look forward to a continuing friendly relationship.
31 mai 2024
Réponse de Sinclair Group - Sinclair Land Rover Ludlow
Hi Paul, we're glad you had such a wonderful and personal experience with us, which is what we strive to achieve with every client. We look forward to continuing our relationship with you for many years to come. Thank you so much again for your feedback. We hope you have a great day!
Fabulous Customer Service
We visited Sinclair Land Rover Ludlow, for a ‘look’ at what vehicle we might upgrade to. Glenn was our salesman and was really friendly and accommodating.
Originally we were looking at a Velar, but after a closer look we soon realised it wasn’t going to be big enough for our young family. We were soon pointed in the direction of a Discovery and Glenn was very helpful and explained all features etc. After a test drive our minds were soon made up, the deal was done and less than a week later we were back to part exchange our Tiguan and collect our Discovery.
Our experience was great and would highly recommend.
12 mai 2024
Réponse de Sinclair Group - Sinclair Land Rover Ludlow
Thank you for taking the time to leave us a review! We're so glad you had a great experience and that Glenn was able to make the decision easier for you! - Sinclair Group
Sales Executive - Mark
The sales executive Mark was extremely helpful and explained the whole buying and PCP purchase process in a very detailed manner. He took extra time to explain, in simple terms, all the variety of functions that the Evoque has, which were all very new to me.
My partner and I were impressed with Mark's overall professionalism and would highly recommend him to anyone thinking of buying a Land Rover/Range Rover for the first time.
15 mai 2024
Réponse de Sinclair Group - Sinclair Land Rover Ludlow
Hi Trevor, we're so glad that we were able to help you in finding the right car. We'll make sure Mark gets the recognition he deserves. Please don't hesitate to reach out if there's anything else we can do for you. Many thanks - Sinclair Group
Underwhelming
I was expecting a more premium experience, I have to admit it was more of an anticlimax. I was super excited about picking up the new car. Having travelled a decent journey to get there I wasn’t even offered a coffee and the welcome just didn’t feel very warm. The negotiating and info received prior to buying the car was all very good in fairness, it was just the experience in the showroom that felt rushed and like I was a bit of an inconvenience. Appreciate this is open to opinion but that’s mine!
6 mai 2024
Réponse de Sinclair Group - Sinclair Land Rover Ludlow
Tara, we truly appreciate your honest feedback, but are obviously disappointed to read your comments. Providing an exceptional experience at every touch point is always our aim, and no client is ever an inconvenience to us. We would love the opportunity to discuss this further with you. Please let us know if there is a convenient time and contact number to reach you on. You can also email us direct on salesmanager@landrover-ludlow.co.uk if this helps, and one of the Sales Managers at Ludlow will contact you. Best wishes, Sinclair Land Rover Ludlow
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