Found the whole experience good, very helpful finding us a used car and went into great detail with us on the cars background. The purchase was also very straightforward and time taken to explain the... Voir plus
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Booked car in for service & MOT. Was given one price over the phone, then another when they rang to confirm booking. They were good enough to honour the lower price. Online check in day before, so dro... Voir plus
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Excellent reception the sales person Charlie was very helpful from the start and nothing was to much trouble.He walked me through the whole process and answered any questions and concerns I had. He ex... Voir plus
L'entreprise a répondu
When we changed our car Charley Roberts and Carla Jones at VW Neyland were both professional very polite, helpful and informative. We have also had follow up meetings and again they were ready to he... Voir plus
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À propos de l'entreprise
- Concessionnaire automobile
- Atelier de carrosserie automobile
- Garage automobile
- Vendeur de voitures d'occasion
À propos de Sinclair Group - Sinclair Volkswagen Neyland
Écrit par l'entreprise
𝐖𝐞 𝐚𝐫𝐞 𝐒𝐢𝐧𝐜𝐥𝐚𝐢𝐫 𝐆𝐫𝐨𝐮𝐩.
We are proud to be Wales’ largest motor group and proud to be representing a selection of the world’s most prestigious automotive brands: AUDI, BYD, CUPRA, GWM ORA, HYUNDAI, JAGUAR, LAND ROVER, MERCEDES, SEAT, SKODA, VOLKSWAGEN and VOLKSWAGEN COMMERCIAL VEHICLES.
Throughout our over 75 years in business, our valued teams have driven excellence in all that they do.
We have evolved beyond all recognition over the years but we certainly haven't lost sight of our drive to deliver outstanding service to our valued customers at all times, which is something we will steadfastly provide as the Company continues to grow and enjoys future success.
So whether you're looking for a new or quality used car, require expert assistance with the maintenance, servicing or repair of an existing vehicle or seeking genuine manufacturer parts and accessories, you can call upon the Sinclair Group.
Coordonnées de contact
Havenbridge Road, SA73 1QY, Neyland, Royaume-Uni
- 01646 796190
4,8
Excellent
171 avis
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A répondu à 76 % de ses avis négatifs
Répond généralement dans un délai d'un mois
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Great experience
Great experience. Very pleased with the deal that we had at the VIP event. Really loved our TRoc and hope that the new one will be even better. Very helpful and genuine staff that made the whole experience a positive one.
20 février 2026
Réponse de Sinclair Group - Sinclair Volkswagen Neyland
Thank you for your kind feedback Mrs Jones. We’re delighted to hear you had a great experience at the VIP event and that you’re pleased with your T-Roc. We’ll be sure to pass your comments on to them.
We hope you enjoy your new T-Roc even more, and please don’t hesitate to contact us if there’s anything further we can help with.
“While you wait” service convenience
“While you wait” service very convenient for me, but no Welsh cakes this time!
20 février 2026
Réponse de Sinclair Group - Sinclair Volkswagen Neyland
Thank you for your feedback, we’re pleased to hear that the “While You Wait” service was convenient for you. And we’ll certainly take note about the Welsh cakes! We appreciate you taking the time to share your comments and look forward to welcoming you again.
First class service from start to finish
Fabulous service from the friendly check-in staff to a short video of the cars under side revealing no problems. Car returned cleaned inside and out.
First class from start to finish.
19 février 2026
Réponse de Sinclair Group - Sinclair Volkswagen Neyland
Thank you for your fantastic feedback Mr Dixon. We’re delighted to hear that you were pleased with the service from check-in through to collection. We’ll be sure to share your comments with the team,
we look forward to welcoming you back again.
Very good service from the initial…
Very good service from the initial meeting and test drive to purchasing a car.
18 février 2026
Réponse de Sinclair Group - Sinclair Volkswagen Neyland
We are happy to hear about your positive experience and glad our team was able to make the car buying process enjoyable for you. Thank you for choosing Sinclair Volkswagen, I will make sure to pass this on to the Team!
Fantastic customer service, highly recommend
Fantastic customer service, staff always super helpful & nothing is too much trouble.
17 février 2026
Réponse de Sinclair Group - Sinclair Volkswagen Neyland
Thank you so much for your kind words Elissa! We appreciate your support and hope to continue exceeding your expectations. Will make sure to pass this on to the Volkswagen Team!
That the car was picked up from outside…
That the car was picked up from outside my home
12 février 2026
Réponse de Sinclair Group - Sinclair Volkswagen Neyland
Thank you so much for your 5/5* review Ingrid! We're thrilled that our pick-up service made things convenient for you. We look forward to seeing you again in the future!
Excellent sales
Excellent sales - Niall could not have been more helpful or informative. There was no sales pressure - we were treated with respect and given options but no pressure to accept - although we did !! The car was immaculately presented and we felt very positive about ongoing servicing support. All in all an excellent experience and the car is fabulous.
27 janvier 2026
Avis spontané
Réponse de Sinclair Group - Sinclair Volkswagen Neyland
Thank you for your kind words and for choosing our dealership! We're thrilled to hear that Niall provided exceptional service and that you had a positive experience with us. I will make sure to pass this on to Niall and VW Sales Manager. We hope you enjoy your new car!
The sales man was good& very helpful
30 janvier 2026
Réponse de Sinclair Group - Sinclair Volkswagen Neyland
Thank you for the positive feedback Linda! We are happy to hear that our Sales Executive was helpful in meeting your needs and I will make sure to pass this on to the VW Team. We value your business and look forward to seeing you again.
The salesperson was extremely friendly
The salesperson was extremely friendly, informative and helpful. We were allowed to take a vehicle for a test drive without a salesperson with us, never seen that before.
1 février 2026
Réponse de Sinclair Group - Sinclair Volkswagen Neyland
Thanks so much for the kind words, Steve! We’re really glad to hear you had a great experience with our salesperson. I’ll be sure to pass this along to Andrew and our VW Sales Manager. We look forward to seeing you again soon!
Overall good service
Dealing with vw Neyland is a good experience... owning volkswagens for years now they know us well.. Neil and Mike are great assets to the company... very helpful as I'm not always in Pembrokeshire.. handy when we need to hire a car ...
24 janvier 2026
Réponse de Sinclair Group - Sinclair Volkswagen Neyland
Thank you for sharing your positive experience with us, Richard! We are thrilled to have loyal customers like you who have trusted us with their Volkswagens for years. We are lucky to have Neil and Mike as part of our team, and I will be sure to pass this feedback on to them both and to our Service Manager. Thanks for choosing VW Neyland!
Réponse de Sinclair Group - Sinclair Volkswagen Neyland
Thank you for your review, Anthony! It’s great to hear you enjoyed your experience with our staff and service. I’ll make sure to pass your feedback on to our VW Service Team and Manager, we look forward to seeing you again.
Really helpful sales person
Really helpful sales person, who explained everything and gave various options to meet my needs
25 janvier 2026
Réponse de Sinclair Group - Sinclair Volkswagen Neyland
Thank you for your great review Jayne! We're happy to hear that Charley was helpful and informative. We appreciate your business and I will make sure to pass on your review to Charley and our VW Sales Manager.
Very courteous reception staff
Very courteous reception staff. Very efficient service. Particularly impressed with the mini video of our car being checked
24 janvier 2026
Réponse de Sinclair Group - Sinclair Volkswagen Neyland
Thank you for your kind words Anne! We are thrilled to hear that our reception staff provided courteous service and that you were impressed with the video that was sent to you. We strive to provide efficient and exceptional service to all of our customers. I’ll make sure to pass your feedback on to our VW Service Team and Manager, Thank you again!
Staff were very efficient and helpful.
20 janvier 2026
Réponse de Sinclair Group - Sinclair Volkswagen Neyland
Thank you for your kind words! Our team takes great pride in being efficient and helpful for all our customers. We appreciate your feedback and I will be sure to pass this on to our Volkswagen Team.
Very good service
Booking was easy and service was very good with the work completed in a timely manner.
9 janvier 2026
Réponse de Sinclair Group - Sinclair Volkswagen Neyland
Thank you for your review Andrew! We're thrilled to hear that booking was a breeze and that our service met your expectations. I will make sure to pass this onto the Volkswagen Service Team and Manager, we look forward to seeing you again!
Réponse de Sinclair Group - Sinclair Volkswagen Neyland
Thank you for the kind words Ceirios! We pride ourselves on our friendly and efficient service. I will make sure you pass this on to the Volkswagen Team, we look forward to seeing you again!
Efficient staff and a good experience…
Efficient staff and a good experience with the service manager
14 janvier 2026
Réponse de Sinclair Group - Sinclair Volkswagen Neyland
Thank you for taking the time to share your positive experience with us John! Our team at Volkswagen are dedicated to providing efficient service. I will be sure to pass this onto our Volkswagen Service team and Service Manager.
As always an excellent job was done by…
As always an excellent job was done by everyone.. we have been customers of Sinclair Neyland for some time now and always come away with a feeling of satisfaction and confidence so well done to all.. keep up the good work..
12 décembre 2025
Réponse de Sinclair Group - Sinclair Volkswagen Neyland
Thank you for your kind words! We strive to provide excellent service and it means a lot to hear that we've met your expectations. We truly appreciate your loyalty and look forward to continue serving you. Thank you for choosing Sinclair Neyland!
Many thanks,
Sinclair Volkswagen.
Excellent Team
The team have been very supportive , they are very knowledgable , keep you up to date and deliver very good service .
30 novembre 2025
Réponse de Sinclair Group - Sinclair Volkswagen Neyland
Thank you for your kind words about our team! We are thrilled to hear that they have been supportive, knowledgeable, and provided top-notch service. We strive to keep our customers informed and deliver the best service possible. Thank you for choosing us!
Many thanks,
Sinclair Volkswagen.
Good customer service
Good customer service, fixed what they could and rebooked the car in when the replacement parts arrived.
30 novembre 2025
Réponse de Sinclair Group - Sinclair Volkswagen Neyland
Thank you for your kind feedback! We're glad we could help and get your car rebooked as soon as the replacement parts arrived. We appreciate your patience and look forward to seeing you again. Kind Regards, Sinclair Group
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