Found the whole experience good, very helpful finding us a used car and went into great detail with us on the cars background. The purchase was also very straightforward and time taken to explain the... Voir plus
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Booked car in for service & MOT. Was given one price over the phone, then another when they rang to confirm booking. They were good enough to honour the lower price. Online check in day before, so dro... Voir plus
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Excellent reception the sales person Charlie was very helpful from the start and nothing was to much trouble.He walked me through the whole process and answered any questions and concerns I had. He ex... Voir plus
L'entreprise a répondu
When we changed our car Charley Roberts and Carla Jones at VW Neyland were both professional very polite, helpful and informative. We have also had follow up meetings and again they were ready to he... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Concessionnaire automobile
- Atelier de carrosserie automobile
- Garage automobile
- Vendeur de voitures d'occasion
À propos de Sinclair Group - Sinclair Volkswagen Neyland
Écrit par l'entreprise
𝐖𝐞 𝐚𝐫𝐞 𝐒𝐢𝐧𝐜𝐥𝐚𝐢𝐫 𝐆𝐫𝐨𝐮𝐩.
We are proud to be Wales’ largest motor group and proud to be representing a selection of the world’s most prestigious automotive brands: AUDI, BYD, CUPRA, GWM ORA, HYUNDAI, JAGUAR, LAND ROVER, MERCEDES, SEAT, SKODA, VOLKSWAGEN and VOLKSWAGEN COMMERCIAL VEHICLES.
Throughout our over 75 years in business, our valued teams have driven excellence in all that they do.
We have evolved beyond all recognition over the years but we certainly haven't lost sight of our drive to deliver outstanding service to our valued customers at all times, which is something we will steadfastly provide as the Company continues to grow and enjoys future success.
So whether you're looking for a new or quality used car, require expert assistance with the maintenance, servicing or repair of an existing vehicle or seeking genuine manufacturer parts and accessories, you can call upon the Sinclair Group.
Coordonnées de contact
Havenbridge Road, SA73 1QY, Neyland, Royaume-Uni
- 01646 796190
4,8
Excellent
171 avis
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A répondu à 76 % de ses avis négatifs
Répond généralement dans un délai d'un mois
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Excellent service from all the team
Excellent service from all the team, especially Neil Jones who personifys great customer service . Thanks to the tech Joel for the service and good quality video review and cleaning team for my clean car. This is the reason I have been a customer for the last 8 years . Keep up the good work guys
25 septembre 2025
Réponse de Sinclair Group - Sinclair Volkswagen Neyland
Thank you so much for your kind words! We are thrilled to hear that our team, especially Neil and Joel, provided you with such excellent service and a high quality video review. We appreciate your loyalty over the past 8 years and will continue to strive for your satisfaction.
Many thanks, Sinclair Volkswagen.
Excellent service and no problem to let…
Excellent service and no problem to let you know that everything will be done Ian’s a very informative video of the o inspection underneath the vehicle great work
17 septembre 2025
Réponse de Sinclair Group - Sinclair Volkswagen Neyland
Thank you so much for your positive feedback! We strive to provide excellent service and always make sure our customers are well informed about their vehicle. We're happy to hear that you had a great experience with the inspection and our team. Thank you for choosing us!
Many thanks, Sinclair Volkswagen.
Helpfull
The service gentleman went over and above to sort my issues with my app so I would like to commend him took a bit of time to overcome the symptoms as it was very quiet with some ,5 gentlemen on their computers but once one looked up it became plain sailong
17 septembre 2025
Réponse de Sinclair Group - Sinclair Volkswagen Neyland
Thank you so much for your kind words! Our team is dedicated to providing exceptional customer service and we're glad to hear that our service met your expectations. We appreciate your feedback and hope to continue exceeding your expectations.
Many thanks, Sinclair Volkswagen.
Overview of my Service
Easy to confirm appointment ahead on line, a friendly welcome, good facilities for a waiting appointment and welcomed the video overview afterwards. Staff had time to discuss my queries regarding new service plan and sales team member gave me an evaluation and helped me understand the hybrid and electric models, ahead of changing my car in the near future.
16 septembre 2025
Réponse de Sinclair Group - Sinclair Volkswagen Neyland
We are thrilled to hear that you had such a positive experience with our online appointment booking, facilities, and knowledgeable staff! It's our pleasure to provide you with a seamless and informative experience. We look forward to helping you with your future car change!
Many thanks,
Sinclair Volkswagen.
The service is always personal and I…
The service is always personal and I was kept updated throughout. The video afterwards is also helpful, in prioritising what needs doing next.
13 septembre 2025
Réponse de Sinclair Group - Sinclair Volkswagen Neyland
Thank you for taking the time to share your feedback. Our team is dedicated to providing personalised service and we are thrilled to hear that you were kept updated along the way. We are glad the post-service video is helpful in prioritising future needs. Thank you for choosing our business!
Many thanks,
Sinclair Volkswagen.
Prompt attention
Prompt attention, excellent staff who kept me updated throughout the booking and service process.
12 septembre 2025
Réponse de Sinclair Group - Sinclair Volkswagen Neyland
Thank you! Our team works hard to ensure prompt and efficient service for our valued customers like you. We're glad we could keep you updated and provide excellent service throughout your booking process. We appreciate your feedback!
Many thanks,
Sinclair Volkswagen.
As good as usual
11 septembre 2025
Réponse de Sinclair Group - Sinclair Volkswagen Neyland
Thank you for the positive feedback! We strive to provide consistent quality and will continue to exceed your expectations. See you again soon!
Many thanks,
Sinclair Volkswagen.
All worked fine
All worked fine. good communication and reassuring that all semed well with the car.
My only problem is that i live some way away from your garage and there is no transport from there to where you are located. So, I have to wait in the service area.. usually 4/5 hours.
10 septembre 2025
Réponse de Sinclair Group - Sinclair Volkswagen Neyland
Thank you for your positive review! We are thrilled to hear that you had a good experience with our communication and service. We apologise for any inconvenience with transportation and will work on finding a solution for our customers who live further away. We appreciate your feedback and look forward to serving you again in the future.
Many thanks,
Sinclair Volkswagen.
Réponse de Sinclair Group - Sinclair Volkswagen Neyland
Thank you for choosing Neyland and leaving us such a positive review! We are thrilled to provide you with excellent service and appreciate your support. Our team is always here to help.
Many thanks,
Sinclair Volkswagen.
Réponse de Sinclair Group - Sinclair Volkswagen Neyland
Thank you for your kind words! Providing exceptional customer service is our top priority and we are delighted to hear we met your expectations. We hope to welcome you back again soon!
Many thanks,
Sinclair Volkswagen.
I have been using Sinclair VW Neyland for 17 years because of the excellentt customer care they provide
I have been using Sinclair VW Neyland for 17 years. As a family we have purchased 11 VW vehicles from them during that period.
I have always found their salespeople to be very fair when purchasing each of the vehicles
Their service department staff have always been very helpful to us when services or any other work have been required
29 août 2025
Réponse de Sinclair Group - Sinclair Volkswagen Neyland
Thank you for being a loyal customer for 17 years and trusting Sinclair VW Neyland with your vehicle purchases. We are thrilled to hear that you have had positive experiences with our sales and service team. We value your continued support and look forward to serving you for many more years to come.
Many thanks,
Sinclair Volkswagen.
Efficient and helpful
Arranged for a routine vehicle check at the same time as the
Sales appointment we had.
Very efficient and cleaned the car.
29 août 2025
Réponse de Sinclair Group - Sinclair Volkswagen Neyland
Thank you so much for the positive feedback! We strive to make our customers' experience as convenient and hassle-free as possible. We are glad that you had a great experience and we hope to see you again in the future!
Many thanks,
Sinclair Volkswagen.
My experience was great
My experience was great. I arrived for a 09.00 appointment, Reception Desk had everything ready including the curtesy Car, and off I went Home.
In the afternoon I received a phone call that my Car was ready to collect.
21 août 2025
Réponse de Sinclair Group - Sinclair Volkswagen Neyland
Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that everything went smoothly and our team was able to provide you with excellent service. We look forward to welcoming you back for future appointments.
Many thanks,
Sinclair Volkswagen.
Great service
Great service. Courtesy car was available on time. Work completed in the time!
21 août 2025
Réponse de Sinclair Group - Sinclair Volkswagen Neyland
Thank you for your feedback! We're thrilled to hear that you had a great experience with our team. Our goal is to always provide efficient and timely service for our customers. We appreciate your support!
Many thanks,
Sinclair Volkswagen.
Always helpful and ready to accommodate
20 août 2025
Réponse de Sinclair Group - Sinclair Volkswagen Neyland
Thank you for your kind review! Our team strives to provide excellent customer service and we're glad we were able to assist you. We appreciate your support and look forward to serving you again in the future.
Many thanks,
Sinclair Volkswagen.
Not overly impressed
A few issues left me with the feeling that unless I am buying a car they aren't really that bothered. I did not feel as if they cared very much about me as a customer.
16 août 2025
Réponse de Sinclair Group - Sinclair Volkswagen Neyland
We're sorry to hear about your experience. Our goal is to always provide excellent service to all customers, regardless of the reason for visiting. We appreciate your feedback and will make sure to address any shortcomings in our customer care.
Many thanks,
Sinclair Volkswagen.
Great experience!
Lovely, friendly helpful staff. The car was well presented and a nice experience going through all the specs and set up with Carla.
2 août 2025
Réponse de Sinclair Group - Sinclair Volkswagen Neyland
Thank you for your kind words! We're so glad you had a positive experience with our friendly staff and well-presented car. We pride ourselves on making the car buying process enjoyable for our customers. We hope to see you again soon!
Many thanks,
Sinclair Volkswagen.
Réponse de Sinclair Group - Sinclair Volkswagen Neyland
Thank you for your kind words! We're thrilled to hear that our team provided exceptional service and got you your car quickly. We value your business and look forward to serving you again in the future.
Many thanks,
Sinclair Volkswagen.
The salesman Andrew Davies he was…
The salesman Andrew Davies he was extremely helpful answered all my questions has a genuine interest in VW cars. He made the whole experience relaxing, quick and easy I cannot fault the experience in anyway I always have a good experience with this garage and have been using it for years never had a problem.
26 juillet 2025
Réponse de Sinclair Group - Sinclair Volkswagen Neyland
Hi Daniel,
Thank you for your wonderful feedback. It’s great to hear that Andrew made your experience so relaxed and seamless. We truly appreciate your continued trust in us over the years.
Kind regards,
Sinclair Group
When we changed our car Charley Roberts…
When we changed our car Charley Roberts and Carla Jones at VW Neyland were both professional very polite, helpful and informative.
We have also had follow up meetings and again they were ready to help and answer our questions. Going beyond what they needed to do. Nothing was to much trouble.
19 juillet 2025
Réponse de Sinclair Group - Sinclair Volkswagen Neyland
Hi,
We really appreciate your positive feedback. It's wonderful to know Charley & Carla at VW Neyland went above and beyond to assist you. Thank you for choosing us.
Kind regards,
Sinclair Group
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