Skaldo & Malin Avis 9

Réponse : Skaldo & Malin

Il y a un jour

Hi Beth,

Thank you for taking the time to share your experience.

We’re truly sorry to hear how frustrating this situation has been, especially since this was meant to be a special gift for your granddaughter.

After reviewing the shipment, we can confirm that the USPS tracking shows the package as delivered to a mailbox in Statesville, NC. We completely understand how upsetting it is when a package is marked delivered but cannot be located.

When this happens, we always recommend contacting USPS directly. We understand that this can be inconvenient, but due to their privacy policies, USPS is only able to provide specific delivery details, such as GPS coordinates or exact drop-off location, directly to the recipient. Unfortunately, this is a standard process that we are not able to bypass on our end.

That said, our goal is always to make sure our customers are taken care of. If, after contacting USPS, you are still unable to locate the package, please reach out to us again at hello@skaldoandmalin.com.

We would be more than willing to assist further and work toward a resolution, including arranging a replacement or issuing a refund.

— Skaldo & Malin Customer Happiness Team

Réponse : Skaldo & Malin

13 avr. 2026

Thank you for taking the time to share your feedback.

We’re sorry to hear about your concerns regarding the packaging and product origin. We understand how important trust and transparency are, especially when it comes to products for your baby.

Our curated selection includes products sourced from trusted partners across Asia, the United States, and Europe. Each partner is carefully vetted, and all products are selected based on strict quality and safety standards. While some of our items are manufactured in China, they are produced under high-quality controls that meet our requirements.

We completely understand that some customers may prefer products made exclusively in the United States, and we respect your perspective. Your comfort and confidence in what you use for your baby are incredibly important.

We’d really appreciate the opportunity to assist you further and make this right. Please feel free to reach out to our customer support team directly so we can provide the best possible resolution for your concern.

Thank you again for your honest feedback. Please do not hesitate to contact hello@skaldoandmalin.com if you need further assistance. We are more than happy to help.

Réponse : Skaldo & Malin

19 déc. 2025

Hello Lois,

Thank you for sharing your feedback, and we’re truly sorry to hear about your experience. This is certainly not the level of quality or service we aim to provide. We completely understand your frustration regarding the product not working correctly, and we strive to make this right.

We’ve reached out to you directly via email to fully address your concerns. Please know that you are always welcome to contact us again at hello@skaldoandmalin.com, and our team will be more than willing to assist you further. We’re here to support you and ensure that your concerns are properly resolved.

Thank you, and we are looking forward to hearing from you soon so we can solve this together.

Warm regards,
Skaldo & Malin Customer Support

Réponse : Skaldo & Malin

Actualisé le 19 déc. 2025

Hi Jim,

Thank you for sharing your feedback. We’re very sorry to hear about your concerns regarding the tracking information and completely.

We have reviewed your order on our end and can confirm that both of your packages have now been successfully delivered. To make sure you have all the details, we also sent you a direct email with the delivery confirmation and additional information about your shipments.

We take customer concerns very seriously, and we are more than willing to resolve any issues in the best way we can. Please know that you are always welcome to contact us again at hello@skaldoandmalin.com, and our team will be more than willing to assist you further. We’re here to support you and ensure that your concerns are properly resolved.

We truly appreciate your patience and thank you for giving us the opportunity to address this matter.

Warm regards,
Skaldo & Malin Customer Happiness Team

Réponse : Skaldo & Malin

19 déc. 2025

Hello Patti,

Thank you for sharing your experience with us, and we’d like to sincerely apologize for the frustration and disappointment you felt while trying to track your order. We completely understand how stressful it can be when you’re unsure where your package is, and we are very sorry that this left you feeling unsupported.

We’ve carefully reviewed your communication with our team and can confirm that you have reached out to follow up on the status of your order. Our team responded to each message with an update on the tracking information.

Although tracking delays can sometimes happen, we understand that this does not lessen the inconvenience you experienced. We are glad to confirm that your order was delivered on March 22nd, but we recognize that the journey leading up to that delivery fell short of your expectations.

We genuinely appreciate your feedback, as it helps us identify areas where we can improve. We would love the opportunity to discuss your experience further and learn what we can do to better support customers like you in the future.

If you’re open to it, please reach out to us anytime at hello@skaldoandmalin.com. We are here to listen, to help, and to do better. Thank you again for bringing this to our attention.

Warm regards,
Skaldo & Malin Customer Happiness Team

Réponse : Skaldo & Malin

17 sept. 2025

Hi Monica,

We really appreciate you taking the time to leave feedback. We regret that you feel your concerns weren’t represented fairly.

Please know that we absolutely value honest feedback, both positive and negative, as it helps us continue improving. We also stand behind our 100% Happiness Guarantee and never want any customer to feel unheard.

If you experienced issues with your product or order, we would really like the opportunity to resolve this directly for you. Please reach out to us at hello@skaldoandmalin.com with your order details, and our Customer Happiness Team will personally assist you.

We appreciate your feedback, and we’ll continue working hard to ensure transparency, fairness, and the best possible service for our customers.

Warm regards,
The Skaldo & Malin Team

Réponse : Skaldo & Malin

22 déc. 2025

Hi Pamela,

Thank you for taking the time to share your experience.

We understand how upsetting it must be to see a package marked as delivered when it has not been received, especially when it is meant as a gift. Your experience matters deeply to us, and we are truly sorry for the stress this has caused.

Your feedback is extremely valuable to us, and we truly appreciate you bringing this to our attention. We want to make this right for you. At your convenience, please reach out to us again at hello@skaldoandmalin.com with the order name or email used on Babylist so we can immediately assist and resolve this.

Thank you again for your honesty, and we genuinely hope to speak with you soon so we can make this right.

Warm regards,
Skaldo & Malin Customer Support