Sky - Cheltenham Regent Arcade, Cheltenham Avis 

Joined Sky last week for TV and broadband - used a retail consultant in Cheltenham and Grace was great. Problem is the post code they use for my account gives an incorrect address and it cannot be over written. I spent an hour on the phone with Grace and customer services last week and we were passed from pillar to post just to amend the address. I was told it couldn't be done that day but a call would be made the following day, which never came - no surprise there. Royal Mail were delivering the Sky puck and even though I had told Sky the address was incorrect, that's where it was delivered! This address is a mile from where I live, so not just round the corner. I have had to go and knock the door to ask for my parcel this morning. Following this I returned to Cheltenham to see Grace and she again called customer support to explain the problem, and they hung up on her! As I am expecting the broadband equipment from Open Reach, who also use the address on the Sky account, I spent another 90 minutes on MySky chat and was passed from one person to another again, with still no outcome, and the wrong address still showing on my account. This means I will probably be making another trip to collect this incorrectly delivered equipment in the next week or so, despite spending hours trying to get a simple amendment made to the address. Despite leaving my phone number and telling them that I had taken a screenprint of the chat for my own safeguard, I will not be held responsible for any more equipment being delivered to the wrong address - which I know Sky will blame me for! I am beginning to regret joining them, even though the service hasn't started yet. My experience of their call centre customer service is appalling, and I would not recommend them as a company for that reason. Grace and the retail team have been brilliant and this negative feedback is not in any way aimed at them. I know this isn't an issue that will affect everyone, but they could do with working on their customer service, and methods of communication! I am just frustrated, angry and regretting my order! I could cancel but that would leave me without broadband which I need.

have fantastic experience getting to switch to using Sky as our go to broadband and the staff Louise was absolutely amazing helping set everything up for us and helping guide us through the whole process

overall was very happy with the whole process and customer service

Chris was amazing!! Helped me loads :)

I was really struggling to sort my contract out over the phone as the call centre just kept trying to sell me products and weren’t listening, it was also quite hard to understand them unfortunately. However the sky team at Cheltenham, specifically Sue, were Fantastic, they explained everything and couldn’t have made it any easier-really appreciate it, thank you.

Louise was very helpful, and steered us to better deals, and gave us lots of good advice.

Louise was extremely helpful and a delight to deal with.

Got a great deal for sky sports and broadband today. We even got Disney and netflix included. Saved so much money switching to sky. Grace was so helpful. Highly recommend!

Louise was very helpful

Louise was fantastic from start to finish. Helped me sort out a brilliant new deal with sky, leaving a competitor broadband provider that was charging double for the same speeds! Louise is very experienced, knowledgeable and above all helpful and friendly! Great experience

Kieran was really friendly and informative! A very quick and simple process, for something we have been considering for a while he certainly clinched the deal! In no way pushy, just very cheerful and informative. Thanks Kieran!

Chris was very very helpful this afternoon. Phoned sky mobile on my behalf.
Helped to reinstate an eSIM that I had deleted. Sky is sending me a new sim in the post and he has said to pop back if I have difficulty activating it.
Thanks for your help and time Chris

Great service from Chris in helping me switch providers.

Fantastic advice and information from Louise. I feel reassured that the package is right for me.

Chris was once again the man. My wife's old phone died completely.
So down to Cheltenham we went to see sky's wonderful team to get sorted out again. Knowledgeable and informative and always a smile. Thank you all so very much.

Chris was very helpful and professional.
Excellent customer service a credit to SKY

Sue was fantastic and gave us a great deal

As always Louise helped us massively. Great advice, saved us money on our package and now have really fast fibre. Took the time to go through everything. Very understanding and patient with us technophobes! As always we would highly recommend Louise to any of our friends and family.

I came in to Cheltenham and Grace helped me. Me and my boyfriend got a Tv and broadband on a fantastic deal, excellent customer service, would 100% recommend to anyone

Chris is really helpful and supportive, he went above and beyond to help me with my phone.

Chris is service is one of the best ive recieved. He explained everything and help me. I wasnt a sky customer at all before speaking with chris, now i have mobile tv and wifi and couldnt be happier