Price increases from the 1st April 2026 for a substandard service. Sky are increasing payments by £6 a month which is over the course of the year equals out to over £70 on the yearly bill. I’ve... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementKing Street, Kingsgate Shopping Centre, HD1 2QB Huddersfield, England, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Sky TV, Mobile services are fine and I am more than pleased with them. They always find a solution to an issue.. But their Fiber department is another story, they sent CityFiber to install Fiber and... Voir plus
Earl has been amazing today he has sorted out my phone upgrade got me a better deal on broadband and has discussed a far better tv package which I will discuss with my wife first , he is very nice wit... Voir plus
staff who give sales pitches are way too pushy. you feel unable to say no to anything. would give 0 stars if i could
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Entertainment and Connectivity. Discover more unmissable TV and stream it all through one simple subscription with Sky. Plus superfast broadband, flexible mobile and more at unbeatable value. Find out more at Sky.com.
Coordonnées de contact
King Street, Kingsgate Shopping Centre, HD1 2QB, Huddersfield, England, Royaume-Uni
- 01484 429798
4,8
Excellent
118 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Les gens ont aussi consulté
Earl was very helpful today I would…
Earl was very helpful today I would recommend him to anyone he is always helpful
7 mars 2026
Avis spontané
Saw Earl for my mobile contract and he…
Saw Earl for my mobile contract and he was most helpful in sourcing me the best deal. Keep up the good work!
6 mars 2026
Avis spontané
Earl was fantastic
Earl was fantastic, really knowledgeable about the services, over the moon with the package I’ve got
6 mars 2026
Avis spontané
Ellen was well presented very polite…
Ellen was well presented very polite and courteous at all times
.she explained
Everything and saved us some money
Highly recomended will go to again no problem
27 février 2026
Avis spontané
Made a visit to the stand in Kingsgate…
Made a visit to the stand in Kingsgate shopping centre today & was greeted by Earl who was brilliant in sorting everything out I wanted and explained everything clearly i found him very polite which is a rarity today patient,friendly and efficient excellent customer service would highly recommend a visit to Earl for any enquiries or issues you may have. Thank you Earl for all your help today
26 février 2026
Avis spontané
Earl fantastic recommend anyone to come…
Earl fantastic recommend anyone to come & see .
26 février 2026
Avis spontané
Usamah was absolutely brilliant all set…
Usamah was absolutely brilliant all set up on the ultimate package. And very friendly!! Been brilliant.
26 février 2026
Avis spontané
Usamah was excellent
Usamah was excellent, he helped me through a difficult circumstance and made the process easy. Would recommend.
26 février 2026
Avis spontané
Earl was very helpful today
Earl was very helpful today, helping me set up sky TV for myself
26 février 2026
Avis spontané
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Increase in Monthly Charges for a Rubbish Service
Price increases from the 1st April 2026 for a substandard service. Sky are increasing payments by £6 a month which is over the course of the year equals out to over £70 on the yearly bill.
I’ve just rang them and they told me there’s nothing they can do until 1st April 2026 when the charges come in. I told them I can’t afford this bill and I wanted to cancel but I have to wait to do this.
My TV always freezes and Im getting blank white screens that have been widely documented on the Sky Forums as a Sky Fault and then they are charging me more for a shoddy service.
18 février 2026
Avis spontané
Réponse de Sky - Kingsgate Shopping Centre, Huddersfield
Hi there,
Thank you for your feedback. I'm really sorry to read about your frustration regarding the upcoming price increase from 1st April. We understand how worrying it is when your monthly bill goes up, especially if you’ve already been experiencing service issues.
We also apologise that you weren’t able to make any changes when you called. We appreciate how important it is to review your options when a price rise affects affordability, and we’re sorry this wasn’t handled more clearly for you.
We’d really like to take a look at the issues you're having with your TV. If you can get in touch with us directly, our team will be more than happy to help and work towards a resolution that supports you.
You can get in touch with us by using these links:
📘 Facebook: https://www.facebook.com/SkyHelpUK?irct=trustpilot&ircid=facebook_click
📸 Instagram: https://www.instagram.com/sky_uk/?hl=en&irct=trustpilot&ircid=instagram_click
Thanks again for taking the time to share your thoughts — we’re here whenever you need us.
Thanks, Gillian
Spoke to Ellen today who spoke to us…
Spoke to Ellen today who spoke to us about our package
Very good customer service . Explained very clearly
22 février 2026
Avis spontané
Excellent service from earl
22 février 2026
Avis spontané
Earl was brilliant in sorting out the…
Earl was brilliant in sorting out the right TV choices for me, and good at showing me how to use the system
22 février 2026
Avis spontané
rude and pushy staff
staff who give sales pitches are way too pushy. you feel unable to say no to anything. would give 0 stars if i could
18 février 2026
Avis spontané
Réponse de Sky - Kingsgate Shopping Centre, Huddersfield
Hi there Audria, I appreciate you sharing your feedback. I’m really sorry to hear that you felt pressured during the conversation — you should always feel comfortable saying no, and our advisors should be focused on listening, not pushing products. Feeling unable to speak freely or express your preferences is the opposite of the experience we want anyone to have, and it’s disappointing that this was how the interaction came across.
We'd really like to take a closer look at what happened so we can understand the situation properly and make sure this is addressed.
You can get in touch with us by using these links:
· 📘 Facebook: https://www.facebook.com/SkyHelpUK?irct=trustpilot&ircid=facebook_click
· 📸 Instagram: https://www.instagram.com/sky_uk/?hl=en&irct=trustpilot&ircid=instagram_click
Thanks again for taking the time to share your thoughts. We’re here whenever you need us
Thanks, Tony
Explain everything in detail everything friendly good customer service and answers all your questions
Good service very friendly team and answered all all questions, Shak very chatty, friendly knew what he was talking about in details
21 février 2026
Avis spontané
Great and helpful service by Shoaib.
16 février 2026
Avis spontané
What a very lovely patient man
What a very lovely patient man. Well done Shoaib
Thank you so much. 😍
16 février 2026
Avis spontané
Manny gave us the best deal very…
Manny gave us the best deal very friendly great service from sky.
15 février 2026
Avis spontané
Ella made the transaction smooth and…
Ella made the transaction smooth and simple. Explained everything clearly. Lovely to deal with.
14 février 2026
Avis spontané
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.