The worse internet tha I have gotten am asking for help and there leaving me on the line for 40 minutes without any help don’t join
L'entreprise a répondu
Établissement
Changer d'établissementSky Shop, Liverpool ONE, 5 Wall Street, L1 8JQ Liverpool, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Ilya was absolutely fantastic. He went through the packages clearly and in detail and we're were very happy with our experiences of jointing Sky. Thank you Ilya
Good customer service & value for money
Spoke with Elena today in store. I asked for assistance in obtaining a PAC code which no other department within Sky could resolve for me. This was done without fuss or debate and resolved within minu... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Entertainment and Connectivity. Discover more unmissable TV and stream it all through one simple subscription with Sky. Plus superfast broadband, flexible mobile and more at unbeatable value. Find out more at Sky.com.
Coordonnées de contact
Sky Shop, Liverpool ONE, 5 Wall Street, L1 8JQ, Liverpool, Royaume-Uni
- 01517 099013
4,8
Excellent
63 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Les gens ont aussi consulté
Ilya was absolutely fantastic
Ilya was absolutely fantastic. He went through the packages clearly and in detail and we're were very happy with our experiences of jointing Sky. Thank you Ilya
5 octobre 2026
Avis spontané
Ilya is an example of a great Sales…
Ilya is an example of a great Sales Advisor carring aboyt customers and solving issues. so professional highly recommond, well behave- brings customer satisfaction
30 septembre 2026
Avis spontané
ILYA was so helpful today
ILYA was so helpful today. After being Frustrated Activating my replacement sim myself
21 septembre 2026
Avis spontané
We dealt with Ilya today and he was…
We dealt with Ilya today and he was great from start to finish . Sorted everything out and was really friendly and professional.
17 septembre 2026
Avis spontané
Great service
Ilya was extremely helpful and got me a great deal saving me about £25 a month from what virgin media could offer me. Highly recommend
17 septembre 2026
Avis spontané
Ilya had provided a great customer…
Ilya had provided a great customer service. We went to buy the different phone. But he motiveted us narrow us a different and gave a good offer. We are really appreciate the service of the place and specially of ILYA. He is a good person and well managed everything
2 septembre 2026
Avis spontané
Good service amazing support from Elia/…
Good service amazing support from Elia/ Ilia, very helpful and nice. 10/10
31 août 2026
Avis spontané
Ilya was really helpful
Ilya was really helpful. He explained everything really clearly and answered all of our questions. Great service
27 août 2026
Avis spontané
Spoke with Elena today in store
Spoke with Elena today in store. I asked for assistance in obtaining a PAC code which no other department within Sky could resolve for me. This was done without fuss or debate and resolved within minutes via the My Sky app. This option was not given to me previously. Absolutely outstanding customer service and I would like my comments to be conveyed to her supervisor. She has reaffirmed my confidence despite previous bad experiences
25 août 2026
Avis spontané
Ilya very friendly and helpful…
Ilya very friendly and helpful brilliant service
20 août 2026
Avis spontané
Liverpool one store
We went to the Liverpool one store for two new iPhones and “ Liam” could not have been more helpful. Answered all our questions and set our phone up. I also signed up for sky essentials with him. 10/10customer service
Tricia & Paul
6 août 2026
Avis spontané
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
The worse internet tha I have gotten am…
The worse internet tha I have gotten am asking for help and there leaving me on the line for 40 minutes without any help don’t join
25 juillet 2026
Avis spontané
Réponse de Sky - Liverpool One Shopping Centre, Liverpool
Hi Sara,
Thank you for taking the time to leave a review. I'm sorry to hear that your experience with your broadband service has been so frustrating.
I can understand how disappointing it must be when your internet isn't performing as expected and you're trying to get help, only to find yourself waiting for long periods without a resolution. A reliable connection is important for everyday life, and when problems occur, customers should feel supported and kept informed throughout the process.
It's particularly disappointing to hear that you spent around 40 minutes waiting for assistance and were left feeling that your concerns weren't being addressed. We appreciate how frustrating that can be when you're already dealing with service issues.
If you'd like to discuss this further, the teams on the channels below can help you find the right support:
📘 Facebook: https://www.facebook.com/SkyHelpUK?irct=trustpilot&ircid=facebook_click
📸 Instagram: https://www.instagram.com/sky_uk/?hl=en
Thank you again for sharing your feedback. We're sorry that your experience has left you feeling this way. Thanks, Becca.
Very very professional & friendly…
Ilya is very professional & friendly person. Really appreciated
29 juin 2026
Avis spontané
Ilya good service awsome
27 juin 2026
Avis spontané
Ilya was extremely helpful assisting…
Ilya was extremely helpful assisting with my uk mobile iphone. Thank you
17 juin 2026
Avis spontané
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.