Sky sold is fast fibre optic broadband amd we paid £150 for the service including movies. We struggled to get Internet it turned out it was between 2 and 19 per second and that they had upgra... Voir plus
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I have has sky tv since the day it was launched ack in 1988/89 I just know when I went to the old electricity board to order it. He told me you are thr first person to sign up for sky. There have been... Voir plus
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Customer service very good but they don't seem to understand the price we are paying can't get reduced contract after being with them from the start when they're are better offers for new customers an... Voir plus
Good communication from Shak And good service telling us about all the products
À propos de l'entreprise
Écrit par l'entreprise
Entertainment and Connectivity. Discover more unmissable TV and stream it all through one simple subscription with Sky. Plus superfast broadband, flexible mobile and more at unbeatable value. Find out more at Sky.com.
Coordonnées de contact
Hall Ings, BD1 1JR, Bradford, England, Royaume-Uni
- 01274 725833
4,8
Excellent
74 avis
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Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
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Sky sold is fast fibre optic broadband…
Sky sold is fast fibre optic broadband amd we paid £150 for the service including movies. We struggled to get Internet it turned out it was between 2 and 19 per second and that they had upgraded us to the highest level
Turned out we were paying for fibre optic but getting service from copper wires.
They lied.
There were days we had to go to cafes to use their Internet sky was so bad
We cancelled and have gone to virgin
We gave 30 days notice
They cancelled our Internet immediately without telling us and insist we pay for 30 days of Internet sky box sets and movies that they have switched off
They are disgusting
When we called up to complain they suggest we renew the contract to have our service reconnected
We declined
20 janvier 2026
Avis spontané
Réponse de Sky - The Broadway, Bradford
Thank you for sharing your experience, and I’m really sorry to hear how disappointing this has been. You should never feel misled about buying fibre broadband only to receive copper‑based speeds, especially when your service was struggling between 2–19Mbps. It’s understandable why you felt forced to switch providers.
I’m also sorry for the issues around cancellation. If you gave 30 days’ notice, your services should not have been cut off immediately, and you certainly shouldn’t be charged for a full notice period on services you can’t use. Being asked to renew your contract just to restore those services is equally unacceptable.
Your feedback is important and will be passed to the teams who handle sales, service quality, and cancellations so we can improve.
If you still need help reviewing your account, please get in touch, we want to make sure everything is handled correctly for you.
You can get in touch with us by using these links:
📘 Facebook: https://www.facebook.com/SkyHelpUK?irct=trustpilot&ircid=facebook_click
📸 Instagram: https://www.instagram.com/sky_uk/?hl=en&irct=trustpilot&ircid=instagram_click
Thanks, Norelle
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