Slimchickens Avis 

Avoid This Place – Serious Food Safety Concern!

I visited this restaurant on Tuesday, February 25, 2025, and had a shocking experience with undercooked chicken and unprofessional management.

After biting into my chicken wings, I noticed blood oozing out, so I raised the issue with the Assistant Manager, Emily. She dismissed my concerns, insisting that the blood was just from veins and that the chicken was perfectly safe to eat. However, after biting into another wing with even more blood, I decided to check online—and sure enough, food safety guidelines clearly state that blood in cooked chicken is a sign of it being undercooked and unsafe to eat.

I returned to the counter to escalate my concerns, but Emily refused to face me and hid behind the counter, sending another employee, Holly, to deal with the situation instead. Holly explained that Emily claimed she felt “intimidated” by my wife—a completely false and unprofessional excuse, as we had been polite and reasonable when we first raised the issue.

The only saving grace of this visit was Holly, who handled the situation with professionalism, apologized, and immediately issued a full refund. In stark contrast, Emily’s behavior was completely unacceptable for a manager, as she failed to take a serious food safety issue seriously and avoided responsibility entirely.

This is a major food safety risk, and I strongly advise other customers to be cautious when dining here. If I end up with food poisoning from this visit (which can take up to 72 hours to appear), I will be reporting this to environmental health authorities.

If management reads this, I strongly recommend reprimanding Emily and promoting Holly, who clearly understands customer service far better.

Food safety is not something to take lightly—this experience was unacceptable!

Looking for a spot of food that will not blow my budget at the ashford outlet used to be difficult.
This place served excellent chicken and the service couldn't be faulted.
All at a reasonable price

gracie is a brilliant service provider and 10/10 costumer service i’m very happy. food tastes fresh and fills you up

Lovely chicken and wide menu to choose from, nice choice of sauces. Quick service! We will be back :)

Visited Ashford Outlet Branch with my 2 sons. Whilst waiting for food could observe kitchen area. Man who appeared to be boss screaming and shouting at workers completely unnecessarily. Most of work force appeared to be young teenager’s who looked visibly shaken by conduct. A member of staff arrived and as they walked past me manger screaming ‘ could you have not taken your @@@@ break here rather than go out as could have done with you helping sooner.’ Girl looked like she was about to burst into tears. Made me feel uncomfortable and shocked so can only imagine how staff feel working here. Appalling and bullying way to treat people. I won’t be returning.

Atrocious, completely wrong order. And what was provided was cold, probably not even cooked correctly. Avoid.

Extortionate price for the food provided. The chicken sandwich was just a bun with a tiny bit of chicken in it. All four of us had a meal and were very disappointed. The chicken was exceedingly greasy. Slimchickens should definitely compare their prices and food to other chicken chains.

It was a very good good and I loved the service

When we entered the tables were dirty and had to ask for them to be cleaned. We ordered 2 burgers fries, mac and cheese plus some gravy. The chicken burgers were tiny, the fries were burnt and cold. The gravy had a skin on and was definitely a beef gravy. The drinks were flat. No salt or napkins. Very disappointed

It was great the milkshake was creamy unlike McDonald's the chips were nice and salty the burger was so nice chipy thank u slim chickens I hope u see

Fantasic service and the staff were very helpful food was great but was very disappointed that we were unable to collect our reward points after spending a great amount off money, we spoke to the manager who could not help us and mislead us into how to claim them .trying to contact or email SLIM CHICKEN is not easy no wesite details

Amazing lady Maria served us, helped order food,was very polite , lovely and welcoming.i would definitely would come back.food amazing, outstanding experience

We had our first experience at Slim Chicken in the Guildford branch and I’ve got to say it was some of the best “fast food” chicken we have ever had.
Really tender and juicy chicken in basket, fries, texas toast, 2 dips, refill drink £12.95.
Staff seemed polite and efficient.
Would definitely return.

They wanted to discriminate me because I was married that's why they would not hire me when they had two other people there that was married and worked there at the same time.

Terrible service. Don’t know what the food is like as I’ve been sat waiting for it so long that I’ve had the time to write this review. Store was dirty and staff were too busy talking to do their jobs.

I am writing to express my deep dissatisfaction with the service I received at your Bristol Cabot Circus location on the evening of 22nd November 2024. I have been a loyal customer of Slim Chickens for over a year, and this experience was incredibly disappointing, to the point where I feel compelled to take further action.

As someone who is disabled and drove 50 minutes to dine in with my son—whom I only see on weekends—I expected a pleasant and stress-free experience. Unfortunately, I was met with unacceptable service, inconsistent communication, and concerning food safety practices.

As someone with a disability, waiting over an hour in these conditions was particularly difficult and disappointing. Upon arrival at around 8:20 PM, I was informed that it would take approximately 30 minutes for my meal to be ready. I was happy to wait, but as time went on, I became increasingly frustrated with the poor service. After about 10 minutes, I inquired about the status of my milkshake and was met with a rude response from a young staff member who told me to “just wait” and that he was busy. He later apologized and explained that it was his first day and he was only 16. I appreciated his honesty and told him to take his time.

However, around 25 minutes later, I noticed that the restaurant was near empty, which led me to question why my food hadn’t been served yet. I observed a basket of food sitting on the counter for about 15 minutes and hoped it wasn’t mine. Ten minutes later, the waiter picked up the food and brought it to my table. At that point, I was horrified to see that it was stone cold. I informed the waiter that I had seen the food sitting there for a while, and I refused to eat it. I requested that my meal be remade.

The staff in the kitchen appeared upset and informed me that there were no more chicken tenders available and insisted that I eat the cold meal. I could feel that the chicken was cold and unappetising. After some back and forth, they agreed to remake the meal. A staff member came to apologise and offered us a free milkshake and a can of drink. I accepted, but after another 10 minutes, the waiter brought back the same basket of food, completely untouched and still stone cold. My son, who was becoming very hungry, ate a bite of the cold tenders before I could stop him. Since then, he has been complaining of stomach pain, which is now causing me significant concern. I left the restaurant without eating anything, feeling upset, frustrated, and worried for my son’s health after such a distressing experience.

At that point, I was offered a refund, which I reluctantly accepted. The manager apologised, and we left the establishment.

Later that evening, my son’s stomach pains continued, and I am now deeply concerned that the cold food may have contributed to his discomfort. This raises further questions about the handling of food at your restaurant. I am left wondering what exactly was done with my meal when it was taken back to be remade, considering it was returned to me in the same cold condition.

I am extremely upset and disappointed by this entire experience. As a loyal customer, I never expected to be treated in such a manner. I would appreciate a formal apology for this incident and an assurance that this will be investigated further, both in terms of the quality of food handling and the behaviour of staff at this location.

Slim Chickens Redditch B98 7RU

Had trouble downloading the app since the branch is located inside the large Tesco store and I couldn’t connect to wifi for some reason but i knew they did a reward/points scheme like their competitor ie Nandos.
The staff member only told me AFTER payment that scanning of the app to gain the reward had to be done before paying and there was no manual way of adding the reward like other large reputable franchises (e.g. subway) from the receipt. I think that’s an option that should be available to slim chickens customers.
Also, considering their price range is similar to nandos - when they advertise house toast as part of the meal deals, i thought i was going to get 2 full slices of toast, just like with nandos you get 2 pieces of garlic bread when ordering the regular size…well you can imagine my shock and upmost horror when i got served literally HALF the size of only 1 slice of toast, ie a triangle slice!!🙃🔻 - definitely need to rethink about house toast portion size/slices considering how you charge £10+ for meal deals.

I’m a sauce guy and with such a selection of sauces I was only allowed 1 tub with my 4 tenders meal, thankfully the mango habanero was beautiful😘 - i just wish i was allowed more sauces!!

Update on 07/11/24: Filled out a feedback form of my experience and slim chickens were quick to reply asking for my 9 digit app number so they could add my reward…still waiting for it to be applied…

2nd update: 21/11/24: Emailed them on 13/11 asking how long it takes to stamp my app and had NO REPLY!!

As usual these companies act as though they take your complaints/concerns seriously BUT don’t resolve - hence my review has gone from 3 down to 2 stars!!

visted the newly opened store in lisburn. food was burnt. the drinks were watered down and had a vile after taste obviously to stop you refilling your refillable drink. the price is extortionate for poor quality food. definitely won't be back and won't be recommending to anyone infact I'll be telling them to avoid!