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4,0
5 avis
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The staffs were very accommodating and flexible, the ride was smooth bcz of the vehicle which was touch and strong,I really enjoyed the services and I rate 5 stars for the company.
Smile cars was a quick solution to my transportation needs in Arusha. I needed to inspect several projects and I rented a car from them. The car was great and was delivered to my location. The staff kept on checking on me which was very impressive. I'll definitely rent from them again!
Dangerous Car given & refused to refund the money . ***RS 48000 LOST****
Date of the Incident : 17th & 18 Jan 2023
Car Collected On : 17 Jan 2023
Car returned On : 18 Jan 2023
Actual dates booked : 17th Jan to 29th Jan 2023
I have booked a car(Toyota Crysta) with this company for 12 days (from 17th Jan 2023). They delivered the car at my hotel in Chennai & i paid the full payment of Rs.48000 by this time. Later when i start the car, noticed that the tyres are in very bad condition & the steering wheels started shaking badly as soon as i started the car. I booked this car to travel to a wedding in Tamilnadu (around 350 kms from Chennai,India) & its very dangerous to drive this car this far. I have called to this car company on the same day and explained the issues & requested to provide another car if they have otherwise asked them to collect the car as i felt this car is not safe & the person spoke to me over the phone said he will call me next day around 10am. Next day, further to many attempts of calling, i was able to speak to him. but he said they can provide the other car but that car boot is badly dented, hence i didn't go for it. Later, he was saying he can change the car tyres but steering wheel issue can't be fixed.
Since its already a day delay to attend the weeding, i told them to collect the car.so that i can start my travel to wedding using bus/train services. He gave me the number to contact to the manager 'Murali'. but i was't able to reach him ( always someone from his office takes the call & say manager is busy or away etc.,). I called the same person who gave me the manager number, he told that he already discussed with the manager (Murali) & they can't refund the money. I requested them to charge 2 days rental & refund the balance money as am not returning the car on my own interest. I tried to reach the manager many times that day & i couldn't reach him.
Later (18th Jan 23), few staffs came & collected the car from me & refused to refund the money(saying manager advised to not refund). The day was screwed up due to this car rental & had to change my whole india trips plans.
I request Smile Self driven cars to act fairly and refund the money.
couldn't upload the car tyre & alternative car given photos but can provide on request.
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