Today I spoke to Saha I've spoken to him on a few occasions he has always been very help and polite very professional and gose beyond the call of duty to help me with my enquiries his very understa... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
The lady i spoke to was very friendly, polite and understanding and resolved my query very quickly and made it stress free putting my anxiety at ease. I recommend this company to anyone. The customer... Voir plus
L'entreprise a répondu
The sofas are really comfortable. The delivery drivers put it all together for me,then asked if I was satisfied? Well manners young men. Paying weekly really does make a difference. I would recommend... Voir plus
L'entreprise a répondu
We made sure our payments were made every month, never missed single one. A few weeks ago my family and I suffered a tragic fire at our home, took everything we owned, we had the clothes we were... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Financing from Snap helps merchants help their customers. Empower your customers today with finance from Snap Finance. Join now.
Coordonnées de contact
4,5
Excellent
1 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 96 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Snap finance keep messaging me when…
Snap finance keep messaging me when they know i have terminal cancer. I applied for a mobility scooter and got refused finance after being with snap for for 30 months and never missed a payment always on time. Now I get bombarded on how am I doing it's like rubbing salt into wounds.
30 avril 2026
Avis spontané
Réponse de Snap Finance UK
Hi Graham, thank you for your review and I am sorry to hear that you are unhappy. We'd love the opportunity to put things right, so we will be in touch through TrustPilot to get some more information from you. Many thanks, Snap Finance.
Melanie has been so helpful during my…
Melanie has been so helpful during my health journey there support has helped me tremendously to unburden my financial time of difficulties
24 avril 2026
Avis spontané
Réponse de Snap Finance UK
Hi Dawn, thank you for your 5* review. We are so pleased to hear that you are happy with our customer service. Please reach out if you require any other support. Many thanks, Snap Finance.
Alison was very helpful explaining the…
Alison was very helpful explaining the email. Rectified the amount in the email has it had been calculated wrongly and putting my mind at rest.
23 avril 2026
Avis spontané
Réponse de Snap Finance UK
Hi Michele, thank you for your review. We are so pleased to hear that you are happy with our customer service. Many thanks, Snap Finance.
The loan was quick and no hassle but…
The loan was quick and no hassle but sadly I ran out time to use the loan.Also it wasn't easy to use the online shops
24 octobre 2025
Avis spontané
Réponse de Snap Finance UK
Hi Wendy, thank you for your review. We are pleased you found the process quick and easy and take your feedback onboard. Many thanks, Snap Finance.
Easy to work with and always helpful
20 avril 2026
Avis spontané
Réponse de Snap Finance UK
Good morning, thank you for your 5* review. We are so pleased to hear that you are happy with our service. Many thanks, Snap Finance.
Absolutely terrible
Absolutely terrible. Takes them ages to reply to you and even then they ignore what you ask. I asked for my payments to be lowered 3 times due to me splitting up with my partner but they took the full payment then tried to take it a second time a few days later. Everytime they have took a payment since I had tge loan they have tried to take a second payment days later. They have to be the worse ever loan company I have dealt with. Stay away go elsewhere as they are a nightmare
1 avril 2026
Avis spontané
Réponse de Snap Finance UK
Hi Karen, thank you for your review and I am sorry to hear that you are unhappy. We'd love the opportunity to put things right, so we will be in touch through TrustPilot to get some more information from you. Many thanks, Snap Finance.
I am trying to get a response following…
I am trying to get a response following multiple contact attempts. They tell me to text but no response. I filled in an affordability form, no response, then got asked to fill in the same form again. In the meantime receiving multiple contacts about making the payment!!
I have now got through and the lady I spoke to was very helpful. My issue has now been resolved
10 avril 2026
Avis spontané
Réponse de Snap Finance UK
Hi Mel, thank you for your review and I am sorry to hear that you are unhappy. We'd love the opportunity to put things right, so we will be in touch through TrustPilot to get some more information from you. Many thanks, Snap Finance.
They were easy to deal with .helpful…
They were easy to deal with .helpful when needed and my whole experience has been great
12 avril 2026
Avis spontané
Réponse de Snap Finance UK
Hi Susan, thank you for your 5* review. We are so pleased to hear that you are happy with our customer service. Many thanks, Snap Finance.
Great company
Great company, great communication, easy access to my account online.
10 avril 2026
Avis spontané
Réponse de Snap Finance UK
Hi Carol, thank you for your 5* review. We are so pleased to hear that you are happy with our service. Many thanks, Snap Finance.
Enquiry
I had an enquiry it was a delayed wait but that was ok. As I realised what the problem was. But got a reply today. It was efficient and effectively dealt with
9 avril 2026
Avis spontané
Réponse de Snap Finance UK
Hi Lesley, thank you for your 5* review. We are so pleased to hear that you are happy with our customer service. Many thanks, Snap Finance.
Snap finance
Absolutely brilliant company..
Helped me get my much needed disability scooter when no one else would highly recommend.
These guys deserve the credit the are brilliant can not thank them enough..
9 avril 2026
Avis spontané
Réponse de Snap Finance UK
Hi Zoe, thank you for your 5* review. We are so pleased to hear that you are happy with our service. Many thanks, Snap Finance.
Very Happy Customer
I have been a Snap Finance customer for several years, and I cannot praise them enough. They are very straightforward in their dealings, no shady small print, no taking extra direct debit payments, and the customer service team is brilliant. Why can't every company be like this? I really don't know. Well done, Snap Finance. Please don't change anything.
5 avril 2026
Avis spontané
Réponse de Snap Finance UK
Hi Catherine, thank you for your 5* review. We are so pleased to hear that you are happy with our customer service. Many thanks, Snap Finance.
I applied for snap finance to complete…
I applied for snap finance to complete an online course however I decided to not go through with it and pay upfront instead. Since making the initial application I have been absolutely bombarded with messages multiple times a day, sometimes at 9:30pm and now today on Good Friday. I understand they contact people to have them sign up but to send as many messages as they have sent me is borderline harassment. I’ve blocked multiple phone numbers but then received messages from different numbers. I was ignoring them hoping they would stop after a while but clearly they didn’t. I did reply to the message today to tell them to leave me alone and thankfully I haven’t had one since. So just a pre warning for anyone thinking of using this company, prepare to be tortured.
Update: 5 days after being asked to leave me alone, I am still being sent text messages and emails from this company!
3 avril 2026
Avis spontané
Réponse de Snap Finance UK
Hi Carla, thank you for your review and I am sorry to hear that you are unhappy. We'd love the opportunity to put things right, so we will be in touch through TrustPilot to get some more information from you. Many thanks, Snap Finance.
Extremely high onterest rates use as a…
Extremely high onterest rates use as a last resort@
3 avril 2026
Avis spontané
Réponse de Snap Finance UK
Hi Nigel, thank you for your review and I am sorry to hear that you are unhappy. We'd love the opportunity to put things right, so we will be in touch through TrustPilot to get some more information from you. Many thanks, Snap Finance.
Very good company
Very good company, informed of payment dates aswell as other dates if payment was on weekend or bank holidays. Really goid would recommend
1 avril 2026
Avis spontané
Réponse de Snap Finance UK
Hi Gwen, thank you for your 5* review. We are so pleased to hear that you are happy with our service. Many thanks, Snap Finance.
Would give a minus if I could
Would give a minus if I could. Very rude, ignorant company that fail to let you know either way. With customer service (the lack of) like this, take your custom elsewhere.
28 mars 2026
Avis spontané
Réponse de Snap Finance UK
Hi Tracey, thank you for your review and I am sorry to hear that you are unhappy. We'd love the opportunity to put things right, so we will be in touch through TrustPilot to get some more information from you. Many thanks, Snap Finance.
The lady I spoke to was extremely…
The lady I spoke to was extremely helpful and resolved my issue within 5 mins. She promised to speak to the retailer and get back to me which she did, prime example of what great customer service is 10/10
30 mars 2026
Avis spontané
Réponse de Snap Finance UK
Hi Jade, thank you for your 5* review. We are so pleased to hear that you are happy with our customer service. Many thanks, Snap Finance.
It was very difficult to find my…
It was very difficult to find my account online
26 mars 2026
Avis spontané
Réponse de Snap Finance UK
Good Morning Ann, thank you for taking the time to leave a review. We appreciate any feedback that is given.
We strive to have consistent processes and communication in place for our customers. Although we do not currently have an online area where you can digitally manage your account, this is something we are looking to review and improve in the future.
In the meantime, you can contact us directly on 03300 109381 or email customer@snapfinance.co.uk, where a member of our team can assist you with any queries. Our office hours are open Monday to Friday between 8:30am and 5:30pm and Saturdays between 09:00am and 1:00pm.
Many Thanks, Snap Finance.
Réponse de Snap Finance UK
Hi Jim, thank you for your 5* review. We are so pleased to hear that you found the process easy. Many thanks, Snap Finance.
Easy and simple to use
Easy and simple to use, the company is super friendly too☺️ was recommended to use them & would definitely recommend to others
15 janvier 2026
Avis spontané
Réponse de Snap Finance UK
Hi Morgan, thank you for your 5* review. We are so pleased to hear that you are happy and would recommend us to others. Many thanks, Snap Finance.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.