Today I spoke to Saha I've spoken to him on a few occasions he has always been very help and polite very professional and gose beyond the call of duty to help me with my enquiries his very understa... Voir plus
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Lisez les avis des autres
The lady i spoke to was very friendly, polite and understanding and resolved my query very quickly and made it stress free putting my anxiety at ease. I recommend this company to anyone. The customer... Voir plus
L'entreprise a répondu
The sofas are really comfortable. The delivery drivers put it all together for me,then asked if I was satisfied? Well manners young men. Paying weekly really does make a difference. I would recommend... Voir plus
L'entreprise a répondu
We made sure our payments were made every month, never missed single one. A few weeks ago my family and I suffered a tragic fire at our home, took everything we owned, we had the clothes we were... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Financing from Snap helps merchants help their customers. Empower your customers today with finance from Snap Finance. Join now.
Coordonnées de contact
4,5
Excellent
1 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 96 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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From start to finish was a first class…
From start to finish was a first class service..
26 juillet 2026
Avis spontané
Réponse de Snap Finance UK
Hi Joanne, Thank you for your wonderful 5-star review!
We're delighted to hear that you received a first-class service from start to finish. Providing a smooth, professional, and positive experience for our customers is always our goal, so it's fantastic to know we met your expectations. We truly appreciate you taking the time to share your feedback and look forward to assisting you again in the future. 😊
I found your rep to explain everything…
I found your rep to explain everything in detail easy to understand and I was pleased with the outcome.
30 juin 2026
Avis spontané
Réponse de Snap Finance UK
Hi Nigel, thank you for your lovely feedback. We're delighted to hear that our representative explained everything clearly and in an easy-to-understand way. It's great to know you were pleased with the outcome of your enquiry. We really appreciate you taking the time to share your experience and thank you for choosing us.
I WOULD NOT RECOMMEND THIS COMPANY
I WOULD NOT RECOMMEND THIS COMPANY.
So I arranged a direct debit for the 28th of each month, I got into arrears by one payment I advised I would pay it along side the next payment. Instead I received not just an email but also txt messages stating they were going to put through a direct debit on a date I never agreed to. I messaged them stating this was fraud as I never agreed to that date only the date I set. They continued with the messages stating this. So now I have cancelled my direct debit as I am not having anyone dictate to me how and when payments come out of my account. I will report you to the FCA it is disgusting and fraudulent behaviour and I won't stand for it. So no if you want a finance company who actually takes money out on the dates you set for direct debit then look else where and no this was not a bank holiday or a weekend this was a weekday it fell on. Absolutely disgusting.
25 juillet 2026
Avis spontané
Réponse de Snap Finance UK
Hi Mark, our Customer Service Team, have informed us just now, that the payment issue has now been resolved to your satisfaction. Our apologies for any inconvenience coursed and we are glad we were able to sort this out for you today. Regards Snap Finance
Hi Mark, thank you for sharing your feedback. We're sorry to hear about your experience and understand your concerns regarding the payment notifications you received.
Please accept our apologies for any frustration or inconvenience caused. We take your concerns very seriously and will investigate this matter fully. We will make contact with you privately to obtain further information so that we can look into the payment issue and get in touch with you. Thank you Snap Finance
Helpful and friendly staff plus…
Helpful and friendly staff plus delivery driver thay all are friendly and thay make you feel welcome i have had a good chat and a laugh with everyone I have spoken to they really make you feel at ease I would recommend them to anyone
2 juillet 2026
Avis spontané
Réponse de Snap Finance UK
Hi Alison, thank you for your wonderful 5 star review! We're delighted to hear that both our team and delivery drivers made such a positive impression. Providing a friendly, welcoming service is incredibly important to us, and it's fantastic to know that our staff helped you feel at ease and that you enjoyed having a chat and a laugh with them along the way.
Your recommendation means a lot to us, and we'll be sure to share your kind words with the whole team. Thank you for choosing us, and we look forward to serving you again in the future! 😊
Have found snap are approachable &…
Have found snap are approachable & friendly to use.
22 mai 2026
Avis spontané
Réponse de Snap Finance UK
Hi Amanda, thank you for your kind feedback! We're delighted to hear that you find SNAP approachable and friendly to use. Providing a helpful and positive experience is really important to us, so it's great to know we're meeting your expectations. We appreciate you taking the time to share your experience and look forward to continuing to support you. Snap Finance😊
Stay clear of this compnay
Stay clear of this compnay. They convinced me to buy a language tutorial package. It was rubbish and now im stuck paying it off for what feels like years!! Despise this company.
21 septembre 2025
Avis spontané
Réponse de Snap Finance UK
Good afternoon, thank you for sharing your feedback. We're sorry to hear that you're unhappy with your experience.
While we appreciate your comments regarding the language tutorial package, it's important to note that we only provide the finance for the course and are not involved in the sale, delivery, or content of the training itself. We would be interested to know whether you raised your concerns about the course with the retailer or training provider when you first became dissatisfied, as they are best placed to address issues relating to the product and service provided.
We would like the opportunity to look into this for you and will message you separately to obtain your account details.
We value all feedback and appreciate you taking the time to share your experience.
List of accepted retailers is pretty poor
List of accepted retailers is pretty poor unless you want a sofa, bed, mobility aid or kitchen appliances.
I had snap years ago and used it to purchase games consoles. Thought id do it again this year ready for Xmas but they now have 0 retailers who do anything of the sort.
19 juillet 2026
Avis spontané
Réponse de Snap Finance UK
Hi Kelly, thank you for your feedback. We're sorry to hear the current retailer selection hasn't met your expectations. We understand your disappointment, especially if you've previously used Snap to purchase games consoles and similar items.
Our retailer network has changed over time, and while we continue to offer a wide range of products through our partner retailers, we appreciate that the categories available today may not suit everyone's needs. We appreciate your comments and we'll ensure your feedback is shared with the relevant team as we continue to review and develop our offering. Thank you for taking the time to leave a review. Snap Finance
Mum bought 2 recliners as needed for…
Mum bought 2 recliners as needed for health reasons. Chairs came to £2900 nterest £2700. She’s 81 and no idea what she signed up for at the time as she was vulnerable my dad had just been diagnosed with weeks to live from leukaemia. Fast forward 2 years he passed she’s paid nearly £3700 and is now very poorly. They still want another £1300 odd…..jog on you ain’t getting it. Update I have reached out to you previously…. Your not interested
17 juillet 2026
Avis spontané
Réponse de Snap Finance UK
Hi Lolaizzy, Thank you for getting in touch. I am sorry to hear about your parents' circumstances and the difficulties your family has experienced.
We take concerns of this nature seriously and would like to investigate this matter further. To enable us to review the account and discuss the details, we will request the account holders details under a separate communication so we can carry out a full investigation and provide an update as soon as possible. Thank you
Hi Lolaizzy, just to let you know I have received the contact details, thank you. I have forwarded them on to the relevant team to consider and make contact. Thank you Snap Finance
I don't know why my account is under…
I don't know why my account is under review for the past 2months. I have uploaded my passport and other necesssary documents you guuys asked me but still no improvement on my profile. Thought this company is active and reliable like # Successful Habit LLC, but I'm not sure of that anymore.
13 juillet 2026
Avis spontané
Réponse de Snap Finance UK
Hi Linda,
Thank you for taking the time to share your feedback. We're sorry to hear about the frustration and concern caused by the delay in the review of your application.
We understand how disappointing it can be to submit the requested documents and not see progress after an extended period. Account reviews can sometimes take longer than expected when additional verification checks are required, but we recognise that two months is a significant amount of time to wait.
Please accept our apologies for the inconvenience. In order for us to investigate further, we will request further information from you in a separate communication.
We value your trust and appreciate your patience while we work to resolve this issue. Thank you for bringing it to our attention.
Réponse de Snap Finance UK
Hi Maureen, thank you for your 5-star review! We're delighted to hear that you found our team friendly, our service responsive, and our rates competitive. We really appreciate your feedback and look forward to helping you again in the future. 😊
Snap finance
Easy application easy to deal with quick decision good company to deal with everything up front so you know what the loan will cost you would definitely deal with again
6 juillet 2026
Avis spontané
Réponse de Snap Finance UK
Hi Kevin, thank you for your 5-star review! We're pleased to hear you found the application process easy, the decision quick, and our loan costs clear and upfront. We truly value your feedback and are grateful for your recommendation and look forward to helping you again in the future.
Tell you accepted but need to review…
Tell you accepted but need to review income with open banking. My income matches what I put but was declined. It also crashed doing it and took ages. Shambles.
4 juillet 2026
Avis spontané
Réponse de Snap Finance UK
Hi Jamie, thank you for your feedback. We're sorry to hear about your experience. Although your income may match the details provided, additional verification checks, including Open Banking, can affect the final decision. We also apologise for the delays and technical issues you encountered and appreciate you bringing them to our attention.
Massage mate n hand held massager.
I tried the mat that went under my legs n the hand held massager which was great. I was in pain before n after felt no pain whatsoever. It's amazing n next day still feeling the benefits of them. I walked up n down the stairs n no pain still. For me being in server pain every day all day it's fantastic. So gonna buy both n pay installments. Very pleased with it. As use creams n gels on my knees n back but after a while pain comes back n have to reapply it. It's expensive but worth better quality of life. I was in tears with the constant pain before, not now. 🙂😊
22 juin 2026
Avis spontané
Réponse de Snap Finance UK
Hi Lorraine, thank you so much for sharing your experience. We're delighted to hear how much relief you've experienced from both the products purchased. Knowing that you were able to enjoy activities such as walking up and down the stairs without pain, and that the benefits continued into the following day, is wonderful feedback.
We're pleased that the instalment option works for you too. Thank you for taking the time to share your journey with us. We wish you continued comfort and wellbeing. Snap Finance
As I’m already a customer last month…
As I’m already a customer last month you gav3 me credit for 4,000 plus and I did not use it on time so why was I refused a week later
15 juin 2026
Avis spontané
Réponse de Snap Finance UK
Hi Angela, thank you for your review and I am sorry to hear that you are unhappy. So we can consider your situation further, we will be in touch through Trustpilot to get some more information from you. Many thanks, Snap Finance.
A JOKE !!
This company are a joke that is all I have to say for this company it’s one rule for one and one for another and certain people are targeted because of who they are !!
12 juin 2026
Avis spontané
Réponse de Snap Finance UK
Hi Gareth, thank you for your review and I am sorry to hear that you are unhappy. We'd love the opportunity to put things right, so we will be in touch through Trustpilot to get some more information from you. Many thanks, Snap Finance.
Missed some payments sure to seriously…
Missed some payments sure to seriously injure that need ops to sort out spoke to them about payment plan even adding a few extra months to sort out debt with them but they can’t even do that there willing to set payments back up but email stats if arrears don’t get cleared it will default anyway useless company for help
Thank you for your email and completing the form.
There Email,
We will review the information provided and update both of your accounts with the agreed payment arrangement.
Please be aware that while we can set payments on the accounts, if the existing arrears are not cleared, we may be unable to prevent the accounts from defaulting or being passed to our collections process.
If you require anything further in the meantime, please let me know.
Kind regards
5 juin 2026
Avis spontané
Réponse de Snap Finance UK
Hi Sean, thank you for your comments and I appreciate your concerns and understand your frustration, especially as you have tried to set up a payment arrangement to manage the account.
We will request further details from you so we look to support you further. Thank you.
I have used snap finance a few times…
I have used snap finance a few times now and found them really helpful.
The fact you can text for an update is a brilliant service
I cannot praise them enough
5 juin 2026
Avis spontané
Réponse de Snap Finance UK
Thank you so much for your lovely feedback! We’re delighted to hear that you’ve found Snap Finance helpful each time you’ve used us. It’s great to know that our text update service has made things even easier for you. We truly appreciate you taking the time to share your experience!
Very helpful Very polite I told them…
Very helpful Very polite I told them what my problem was they said they where at fault and sorted it straight away giving me a good will gesture
2 juin 2026
Avis spontané
Réponse de Snap Finance UK
Thank you so much for your kind feedback! We really appreciate you taking the time to share your experience. We're delighted to hear that our team was helpful and polite, and that your issue was resolved quickly. Taking responsibility and putting things right is very important to us, so it's great to know this made a difference.
easy to apply and use the loan i did…
easy to apply and use the loan i did apply as i had used snap previously and the experience was the same simple application
i only gave four stars as the use of the loan is limited to certain sellers and many on the list did not actually accept the payment when tried
15 avril 2026
Avis spontané
Réponse de Snap Finance UK
Thank you for your feedback! We're really glad to hear that you found the application process simple and consistent with your previous experience—that’s exactly what we aim for.
We appreciate your comments about the range of sellers as well. We're continuously working to expand our network and improve acceptance across more retailers, so your feedback is very helpful.
Thanks again for taking the time to share your experience—it means a lot to us!
Trying to log on is infuriating
So, I've been a customer since Christmas 2024, in all this time the app and website wont log me on, at all... I have run the account perfectly fine, comes out every month the day after my payday. Get an email and text before my DD comes out but the app and website are grim. It wont log me on at all. Saying that my email and mobile aren't recognised. Yet... they text and email me each month perfectly fine on them. Come to the point now im just going to pay off the outstanding balance and move on. For me, I'll be glad to see the back of this agreement.
31 mai 2026
Avis spontané
Réponse de Snap Finance UK
Thank you for taking the time to share your experience, and I’m really sorry to hear how frustrating this has been for you. It’s especially disappointing when everything else on your account has been running smoothly.
We truly appreciate your loyalty since Christmas 2024 and the fact you’ve maintained your account so reliably – that certainly hasn’t gone unnoticed. It’s clear the issue with the app and website has caused unnecessary inconvenience, and that’s not the level of service we aim to provide.
Please don’t feel that the only option is to close your agreement. We’d really value the opportunity to put this right for you. We’ve requested further information and once received we’ll be in touch with you.
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