SNEAKERBOY® Avis 190

I had a terrible experience with 18montrose and will never shop here again. I tried to return a pair of shoes, but they refused to accept them, even though they were unworn and in the original packaging. Their return policy is extremely rigid and unfair. On top of that, their customer service is awful—completely unhelpful and nearly impossible to reach. I sent multiple emails and tried calling, but getting a response was like pulling teeth. Save yourself the frustration and shop elsewhere.

After purchasing a rick owens island dunk and finally receiving them after 3 weeks. I realised that they were fake, cause the paint or whatever it was, came off from the mid sole. I tried to get a refund, but they said they would inspect the sneaker to ensure it was fake. However, they didn't make any updates, so I had to ask them every now and then for almost three months. Until, they finally responded with "what do you want then? we can only give you a credit refund". After that i did receive a authentic pair, but this is ridiculous.

Scam $650 not get the item been 3 months
And shop running as usual

SneakerBoy got me to write a first review in my whole life about how unethical they are. Normally, if I don't like a business, I just simply walk away with no complains but this time they really pissed me off.
It is alright if you are struggling, but please at least respect your customers. I've been a fan of SneakerBoy for years now. My last online purchase was in 2018 and I returned this year to orders a couple of Essential items. Guess what!? It have never arrived, NO EMAIL, NO REFUND. Idk when will they take action on this while they still leave their website open and selling items they might not have.
DO NOT BUY ANYTHING FROM THEM.

DO NOT BUY FROM THESE SCAM ARTISTS!! they’ve gone under but still taking online orders with NO intention of fulfilling them!! Disgusting company!!!

Coming on here to recommend anyone with pending orders who paid using PayPal- raise a dispute, screen your emails from Hamilton murphy and request PayPal refund. Worked for me.

Scam! Disgusting! No delivery No refund. Still trading and accepting orders even if they are now in Administration.

When I purchase the shoe, they asked me to create a account, and they will send me the invoice and tracking no, but the fact is, my account never be set up but I still successfully paid. And they were saying that is a system problem and asked me to wait, I never get my invoice and tracking number. Too much lies!

Scam! Do not buy from them. They didn’t send my order bought in May. Even the order of husband, they didn’t send it. They created a fake tracking number and the item was never sent. They don’t have stocks but still advertising and accepting orders. Still trading even if they are now in Administration. Sent an email to get a refund, got an automated generic response. My husband was told to pick up in store, went there the next day and they are closed!

Hi everyone see the below from the administrators on orders:
All orders from July 2, 2022 will be fulfilled by the Administrators moving forward. All orders pre-dating July 2, 2022 please contact Hamilton Murphy on (03) 8866 7600.
I got burnt in lockdown by SB with Jordan realeases. 6 weeks for orders to ship. I realised then they were taking our money then paying nike before Nike would give them the stock.

Toxic company, run by obnoxious egos. Overpriced, clothing and shoes. Will never buy again. As usual, the toxic nature stems from the top.

UPDATE: Customers, please do NOT order anything from this mob. They have just gone into voluntary administration.

Why does this company think it’s okay to cancel my delivery and move it to a store and tell me to go pick it up.
They have ignored my emails and request.
I will not be collecting the item as I do not have the time, hence why I paid for delivery in the first place.
This company is a joke

Would like my order cancelled and refunded.
Have opened a dispute with afterpay on this and I’m currently waiting to hear back from consumer affairs and the Victorian Ombudsman

Frauds. No Essentials jumoer arrival. DO NOT ORDER THESE KENTS ARE FRAUDS

Do not order anything online from Sneaker boy they DO NOT HAVE ANY STOCK!!! They lie to their customers, take your money and claim that they have a backlog of orders which is why there is a “delay” with dispatch. This is an absolute lie. I have spoken with a Golden Goose representative who has confirmed they have not been supplying Sneakerboy with stock for months. Anything you order from their website doesn’t actually exist in their warehouse, yet they continue to take orders and never respond to your emails. I had to go into their store and demand a refund. DO NOT SUPPORT THIS BRAND they are completely unethical and lie to their customers

I purchased a $200+ sweater over 2 months ago. Still hasn’t arrived. I’ve sent countless emails, instagram messages and phone calls and no response. Will be taking this to consumer affairs.

Sneakerboy has now gone into voluntary administration. I am also waiting on three items to be sent since the 16th of June from seperate purchases on the 27th of May.
Try to recover your money through your banks buyer protection or PayPal while you still can.

Search Sneakerboy liquidation.

I recently ordered from the new essential drop and after purchasing, my items were put on backorder. No where did it say it was a backorder for it, they also didn't provide a time frame for when it should be in stock. I have sent emails and messages to there instagram and have still not got a response. my order numbers are 324000 and 323459

Im in a similar boat to a lot of other customers. I thought it would be nice to get an essentials tee before my holiday. Keep in mind i ordered it 3 weeks before I was meant to leave. I still haven't received any shipping code, I have emailed them several times over weeks ago and never got a response. so i decieded to email again and never got a response. I then Dm their instagram to not get a response either. Company is terrible and no one should shop from them or give them money. terrible customer service.

Buyer beware! I have to agree with all the negative reviews here. Really horrible customer service from this retailer, aside from not sending my item. On 22nd June I have emailed their email support address (help @ sneakerboy.com as they keep on replying here) already asking why my order was stuck in “shipment has been created” since June 8 but never received any reply!
They seem to be just ignoring customer requests for support. Makes you wonder if they really intend to send the purchases made by the customers.
They also disabled their comment section on IG and they do not provide a phone number to call. Please respond to your emails Sneakerboy please. If you are unble to send the item kindly refund me please! So frustrating!

DISGUSTING!!!!!!! I ordered my items on the 18th of may! I’ve been told stock is in warehouse and will be sent out as a “priority”
Atleast have the decency to reply your customers more then once and not just take our money! I will be taking this further and putting a formal complaint taking legal action for not stating items are “back order” false advertisement.
My order number is 324330
Incase you actually want to look into this order.
I want a refund.

Don’t bother calling sneak boy stores you’ll NEVER get a response

Okay so clearly sneakerboy just don’t have the stock on hand for the essentials range they sold us all. They’ve applied shipping tracking codes with Toll, however I’ve contacted Toll and they said no packages have been requested to be picked up so that’s why everyone got a tracking code that literally means nothing as it’s not moving down the chain of deliveries.

I guess what’s most disgusting sneakerboy is your lack of honesty and communication with your customers (including me). Several emails with absolutely no response or acknowledgment whatsoever. Turning off your Instagram comments (to stop a battering of negative comments warning others to avoid ever purchasing from you) and ignoring your paying customers email requests searching for an explanation is appalling and I’m surprised that this has happened in Australia. For anyone else wondering… I have purchased essentials item from the USA and the retail price plus shipping to Aus works out to be cheaper than sneakerboy anyway. My parcel arrived in 8 days too!

Shame on you sneakerboy… you guys won’t be getting any of my business ever again and it looks like I’m not the only one.