Soft Surroundings Avis 

Scam alert! Once a year, I order a sweater. This year, I was enrolled in a program where they charge $16.99 per month for membership. When I caught and brought to their attention, they informed me I had clicked to join and then responded to a follow up email. Nope. Couldn't prove I did this either. Customer service was ridiculous. This will keep me from ever buying another item from them. Watch out for this scam.

Be careful with returns here!!! While returning items is easy, they only issue a partial refund. That means the processing fee, shipping fee, and even sales tax are deducted. They also play a trick with “free shipping”—it’s not actually free and ends up being charged indirectly.

Ordered a red dress for "wear red for women's cardiac health". Per their website. I could pay and get my item in 3 days. Kept waking for my email. By the 3rd was worried so looked at my order number and it hadn't even shipped yet. Talked to someone on line stated it was being shipped. By the 5th still never got an update so called. They stated that it was in shipping again. I finally got an email on 2-5 evening and stated that I will get my package by 2-11! Never would have bought from this company if I knew it was going to take this long! They would only refund$5 because they stated this was the extra that I paid for express. No wonder this company went into chapter 11. Horrible customer service. Told them I wanted to send it back and didn't want it. I will have to pay to send back ! Lesson learned. Never buy from this company again. I only get burned once.

I am very disappointed in the Superla Slim leg pants. If I didn’t have a few other slim leg slacks and jeans I would have thought it was my leg shape. When I put them on there was a complete fold up at the back of the knees. I could not find a way to write the review on their website so I could add the picture. I had a pair of khaki slacks exactly like this before but a different brand and I loved those pants! Comfortable, looked great but these were something else. Although made EXACTLY the same, the fold at the back of the knee is something I have never experienced before-and I am 69 so I have purchased a lot of clothes. I am returning but of course I have to pay that $9.99 return fee. I’ve ordered from this company for years and always had the best luck. In the past year I have had several items that were completely wrong sized, poor fit, etc. customer service is no longer helpful. I thought it was just bad luck on my part but this is happening regularly. It looks like after so many years I will no longer be ordering from Soft Surroundings. It has cost me a lot amount of money on clothing I cannot use. Really disappointing as it was one of the only online clothing stores that use to have quality you could count on

Ordered 3 items. Two items took over 2 months to arrive. The 3rd item never arrived. After 3 months, the order was still awaiting fulfillment. Several messages to customer service were made and they are unable to answer why this occurs. Full refund requested. SS days are numbered here! No business can continue to operate like this. Completely unacceptable!

Soft Surroundings signed me up for a rewards membership and charged my credit card without my knowledge or consent. I checked with The BBB and saw there are over multiple complaints about this practice which is still ongoing.

Do NOT buy from this company. They do NOT honor gift certificates. They do not have an expiration date on them but when I tried to use mine for over a $100 they told me they would not honor it as it was too old. Probably only a year and a half.
They were rude and extremely unprofessional and unhelpful. So they basically stole my money with no recompense for me. I was actually trying to buy something so they would have made more money but chose not to. No wonder they went bankrupt.
I used to be a good customer, I have a closet full of their dresses which will now be going to Vinted, but I will never shop there again.

I will never buy from soft surroundings again. I bought something online from them an and unknowingly they automatically signed me up for a membership with them that costs me $16.99 every month. Wow! Thats just wrong.

Soft Surroundings is definitely an upscale catalog/online retailer, and their clothing comes with a premium price tag—so expectations are high. I recently purchased a beautiful floral maxi dress, and I have to say, it did not disappoint. The colors are vibrant and absolutely stunning, and the fabric feels wonderfully soft against the skin. That said, for the price, I do expect quality that lasts. I’ve read about how fabric pilling is often the result of lower-quality fibers, and after one or two washes, cheaper materials can start to look worn. For what this dress costs, I’m confident—and hopeful—that the fabric will hold up and not pill over time. The fit is excellent. The length is perfect, hitting just above the ankle bone, which I love. And best of all, it has pockets! Women love pockets, and it’s refreshing to see a dress designed with both style and practicality in mind, especially when so many dresses and pants skip them altogether.

As always, Soft Surroundings excels in presentation. The dress arrived beautifully packaged in a floral bag with tissue paper, which made the experience feel special from the moment I opened it. Overall, I’m very pleased with my purchase and look forward to wearing this dress often.

Returning items was very difficult. There are other retailers selling similar items that have easier returns .

Beware of returns! I was charged $29.18 to exchange my sweater! They charged me for my original shipping fee and then a shipping fee for the new sweater! I am not a happy customer!

Carefilly read the return policy. Don"t fall for their words thst they want you happy. I bought a $90 item and after refusing to refund the sales tax, which they are entitled to get bacm from the state, and charged 9.95 for processing, Im getting back just over $50.

I received a gift for Christmas, and I am allergic to wool. I wanted to exchange for something else but did not want to bother the person that gave it to me. The return and exchange policy is terrible. They charge for returns, they won't let me return it without telling the person that bought it, there is no store credit option and because the person bought it early the 60 day return period was over before I even opened it. They won't do anything for me. Terrible terrible customer service.

Again...my bad, but my mother loves their clothes. Their returns are horrible, their payment website is out of date and awful to negotiate. Making money out of every last transaction...parasites. I'm surprised they didn't charge me to breathe. NEVER AGAIN.
Sorry mom.

I will NEVER purchase anything from Soft Surrounding again. I ordered item #2HB918393220 Gallerist Long Jacket. It appeared my order wasn’t confirmed. I immediately ordered it again. My credit was charged twice (evidently the first order went through) I contacted customer service within 5 minutes of ordering to cancel one item. I was told my orders had already been processed. Long story short I sent the duplicate order back. It was received at their facility 12/22/25 1:27 pm. Every message I have sent they ask more & more information. I feel that they are scamming me. Needless to I
don’t even want to wear the jacket now. They have lost a good customer.

They state a generous return policy when ordering but neglect to let you know (unless you dig through fine print) that they charge $9.95 return fee for all returns plus deduct tax and shipping fees from the return amount. Sizing is inconsistent, so the inability to try on items without getting hit with these fees is a disappointment. It’s also not possible for all customers to leave a review on the website for items purchased. I will not buy from this company again.

Purchased blouse 2GZ360105215, Easy-Care Perfect Shirt. It took 3 weeks to arrive but thats not my issue. The quality of the product was that it was a strange fabric blend, seams were puckered, oversized for a Medium, soft collar (wouldn't stand up), cuffs were doubled which made the sleeves very heavy. Overall very disappointed for an $80 shirt. My bad for not reading the details, but Soft Surrounding has gone way downhill. Quality, selection, styles are all gone and on line appears to be no better.

I have purchased multiple items over the years from soft surroundings. The quality was always good. I recently purchased a robe. The quality was poor and the fit was terrible.. I requested a return. The return information indicated shipping and handling would be charged back. That is standard. However, upon receiving my refund, they did not refund any of the taxes they collected on the item. When I asked Customer Service about it, they said it was their restocking fee. So I lost 30% of my payment by returning this one item. I will not use them again.

Paid extra for express shipping. Needed item for vacation. Ordered 2 weeks before departure and paid$19.99 for express 3 day shipping. Package was still not here when I left for vacation. Called customer service twice for a refund of shipping costs. Never received

Returning items is impossible.... online return glitches, customer service both chat and phone cannot help and say they issue a label that never emails. the QR code - they say is broken...