SolarSense (UK) Avis 

Our GivEnergy battery had stopped working. As GivEnergy went into administration our warranty is worthless and there is no hardware support. I contacted Solarsense on the recommendation of a neighbour.
Freddie who came out was very professional and was able to diagnose the issue and came up with a plan to fix the problem.

From initial request for a quote to actual installation was approx 3 months, which considering what needs to be done in between is very reasonable.
Sam & his team + Jake the electrician were on site for 2 days. They were very professional, keeping me informed at all times of what was happening.
I would not hesitate to recommend Solarsense to anyone thinking of of installing Solar panels

Just had the system installed and they finished today. Sam and the team were fantastic, the system is already generating and charging the battery.

The install was great. Lots going on but the whole team were brilliant, friendly, helpful and informative and they have done a 1st rate job that is really professional and tidy.

I am really pleased I used Solarsense and I would highly recommend them.

My experience from request for quote through to completion of installation has been excellent. At the initial visit to discuss our requirements Marcus was polite, professional and provided the detailed information I needed. The quote was comprehensive and competitive and the lead time of ~6 weeks was acceptable. Throughout communication has been quick and clear.
The installation and scaffold teams arrived on time and worked quickly to complete the work within in the agreed timescales with minimal disruption.
Although it’s early days the panels and battery are already performing in line with the estimates given in the quote.
I would happily recommend Solarsense to friends or family considering solar panels.

I had to get my inverter replaced as it had developed a fault. It had functioned without any issues for 14 years.
I contacted Solarsense as they installed the original system and were very helpful. I sent them the details that they requested.
I did have to chase up the quote which required more than one phone call, but when the inverter was fitted there were no issues.
I had to contact Solarsense subsequently to get the login details for the monitoring, and they came and visited and sorted it the same day.
From the initial reporting of the problem to the replacement of the inverter, it took around 5 weeks, but I was away on holiday for a week during this period, but everything was sorted and is satisfactory.

All the people I talked to were helpful, replied to my queries and were extremely pleasant. Once the faulty inverter was identified help was given as to what we had to do before it could be replaced. It would be of a great help if when regulations are changed that Solarsense lets their clients know so that they can prepare. We had to change our fuse box. Also we learned that inverters have a limited lifespan, so it would have helped if Solarsense had let us know after eg 7, 10 years and we could have changed it before it died on us.

Really good experience throughout, quite was competitive and well explained. Scaffolders and the installation team turned up on time and did a good job, and admin was all straightforward.

I asked the company for a quote for solar panels and battery. They wrote:

"Thank you so much! I spoke with someone on the team and they said that unfortunately, the flat roof is not MCS compatible, and it seems like there is not much room for panels on the other roofs.

They suggested that you can opt for battery only and charge it from the grid at a cheaper rate. Let me know if you're interested in that!"

Not interested in even looking at my situation.
Non-starter as a company.

Would not recommend

I agree with the other reviews which say that their installation was well done, but their after care is rubbish. Not replying to emails and not being helpful with problems. Their internal communications don't seem very effective.

Solarsense changed our old technology inverters with new ones and their service and knowledge was excellent. The end result was very professional and the after market service, where they installed an emergency shut-down button for us was just as great.
The engineers were very knowledgeable, friendly and reported on their progress and next steps every afternoon.

Really happy with these guys, their installation team came on time, they were knowledgeable, well-presented and polite, and got the job done quickly and cleanly. Now I am generating lots of clean energy to power my hot tub for free! Highly recommend A+++
Additional: Your engineer came to fit bird proofing mesh and did a great job and now the pigeons are nesting on my neighbours roof instead! A+++

Our solar panels installation was done superbly - quiet, quick and very professional. We later had to have the roof retiled, so the panels had to be removed then sadly the roofers messed up the panels refit badly but Solarsense was extremely helpful and efficient sorting the restoration problems. We were very impressed and thankful.

I had issues with my solar and it kept shorting out so I paid for Solarsense to fault find, they did this and it was recommended that my inverter was dead. It then took 4 weeks for some contact (after numerous calls and emails)and their Director of Engineering convinced me that it was the board not the inverter and changing the board meant we could get a few more years out of the Inverter. I arranged for the board to be changed only to find not only was the inverter dead but it was under warranty and no one had told me so we could have got the board and inverter changed at the same time. I then waited another 4 weeks for the inverter to be changed which only lasted 30 minutes as they had given me someone else's inverter so they took it out and replaced it 3 weeks later. The whole process took 3.5 months and it cost me £400 of increased electric usage plus no feed in tariff. In the whole process they never told me when they were turning up they just arrived and luckily we were in, the company is a shambles and customer service is non existent. The solar market is extremely competitive so do yourself a favour and go elsewhere so you wont go through the pain I have. Reading other reviews it seems like my ordeal is not a one off.

Such a shame for a local company to act so badly.
We have a ground source heat pump with solar installed by solarsense at great expense. When a fault occurred we chased and chased with several promises of call backs that never happened. Finally I received a response that the next available slot to investigate the issue was in a months time at a cost of over £250 plus vat (just to turn up). Not once did they ask about the issue or even what had happened.
Instead I rang Kensa (the manufacturer) who worked with me to resolve it over the phone. They were great. Kensa stated they would expect more from their partner installers too.
Looking at the limited reviews I see that customer service is a real issue for this company.
Stay protected, stay warm and go elsewhere to a company that values you.

Installation was fine but aftercare appalling

I engaged SolarSense-UK to perform a service of my solar thermal panels, in October 2021.
The engineer was very polite, tidy, and completed the job - within thirty minutes - and charged £230 - not cheap.
The system did not function over the winter months, and on the first sunny few days in March 2022, the system flashed up with an error.
SolarSense did not initially return calls or emails, and I engaged a different engineer, who analysed the system and determined that during the service, the flow valve had been left closed. When I contacted SolarSense, they initially declined to help, stating that too much time had passed - but on reflection they sent the original engineer, who worked out the issue and rectified it on a complimentary basis.

Completely honourable and excellent.