Soundstop.co.uk Avis 

I had the opportunity to get some advice from Mark, he was the best help to solve my soundproofing issues. He went step by step to explain what I needed to do to achieve my goal, we have spoken multiple times and he was always giving me the best advice! I will use them in the future for my material. I would recommend them to anyone. Thanks again! Big Up👊🏽

The team at Soundstop were outstanding in their advice and support for the installation of soundproofing throughout my terraced 1970s built home. We completed various projects in phases over a 3 year period and the support provided by Jim and the team was superb over the many hours of phone calls that were required to ascertain the best solutions for my needs (including any queries I had from my builders during installation). The solutions we used were:

1. Building a floating floor upstairs including using SBx boards and Tecsound 50 (worked well enough to cut out all tv noise from downstairs at ordinary listening volumes that wouldn’t disturb the neighbours!).

2. SM20 panel solution onto the main bedroom wall with the SBx upgrade. This was sufficient to cut out the occasional late night talking/music noise that was keeping me awake at night and was flanking upstairs from the neighbour's downstairs living room given the nature of the breeze block party wall construction.

3. Soundproofing of entire living room to convert room into a music practice (piano) and home cinema room. Here we used the Genie Clip stud wall solution using 50mm metal studs, 50mm RW3 rockwool, 2 x 12.5mm plasterboard and tecsound 70 or 100 for the flanking and party walls respectively - losing about 14cm on each wall (about as much as I could get away with) to allow a sufficient air gap to accommodate the wonky build of the walls that were clearly built pre-lasers! We removed the ceiling and created a fully floating ceiling using LB2 Genie clips (to accommodate the irregular joist heights) with 100mm RW3 rock wool between the joists. We erred on the side of caution and just added a single layer of 12.5mm acoustic plasterboard given the additional mass of the SBx/Tecsound that was resting on the floor upstairs. I have yet to test the solution with the neighbours but I have been amazed at the performance of the ceiling so far. This appears to be blocking all stereo/music noise played up to 85db at source, which is a massive improvement over the original timber ceiling/upstairs floor, where even quiet conversation was clearly audible. In fact all of the louder noise appears to be escaping only from the living room door at present and I intend to upgrade this to an acoustic doorset (including the patio doors and windows in due course). I also intend to add the acoustic mat/Tecsound 70 combination to the concrete floor.

I would have no hesitation in recommending Soundstop.

I have not purchased anything from them yet because I am waiting to see the tests that support there claims.
I understand from an associate that airborne can be measured in different ways which is identified by a suffix after the number. So the 56dB can have an after it an Rw, Dntw or Dntw+Ctr and all of these are different tests. I am told 56dB Rw could be a 40dB Dntw+Ctr in a different test. I am disapointed because my request has now been met with silence "no pun intended"
JF

Sold insualationtype material to “soundproof” the bedroom. Still can hear noise next door! Waste of money

All the components arrived promptly as per the delivery emails from Soundstop. The calculated quantities of each component have proved adequate as we have now put up the ceilings and can confirm a much reduction in sound.

Ordered on line very straightforward. Delivered within 3 days of ordering as stated.
Have not tried the product to date but I’m pretty sure it will do the job.

I received very good advice from the guys and the materials arrived on time and job was finished the next day. The result so far seems excellent.

Soundstop.co.uk gave me a solution to a problem I have been facing more than a year.
Excellent customer service, they answered all my phone calls and emails as I DIY. I have chosen the independent stud wall with GenieClip and SBX boards. It was the most expensive solution but thank God I went for that. I can tell you without the SbX boards the solution would have failed. I know that because I installed half wall one day and the rest the other. Going behind SbX boards miraculously I couldn't hear the low frequency sound of the neighbours.
I sacrificed around 13-14cm but now I can sleep.
Tips:
1. Use the calculators to order.
2. Place the middle of metal bar at 120cm in a way that you can screw both down and up SbX board sharing half of the same metal bar.
3. Use a right angle tool to cut the timper properly.
4. Use Spirit level for the side vertical timber.
5. Check timber if they are straight. If not, most likely, when you place them vertically make sure timber's curve goes parallel with the wall. For ex. from left to right not in out. Otherwise the stud wall you are creating will have curves.
6. Measure and place vertical timber at 59-59.5 cm distance from each other. That way the sound stop wool which has width 60cm will be fixed very tight and won't be loose.
7. When you have finished with last level of plaster board and you want to fill the seams: when the filling material will dry, rub it very gently. Otherwise the seams will appear again and you will have to do it again. Buy a Plastering Trowel tool at least 15cm long that will help you.

We're building a garden music room and require a good soundproofing system. I have spoken with Jim on several occasions and his knowledge on the subject matter is very impressive, and he has assisted me tremendously with this project. I am due the first delivery of the kit today and Mikee went above and beyond to track my parcels and keep me up to date with this.

Very impressed so far with this company. Once the soundproofing has been installed, I will update with another review.

Fantastic customer service. SoundStop were very helpful both before and after my purchase. They patiently answered all my questions when I was deciding what solution would be best for my ceiling. Then, when my builders had questions about installation, SoundStop provided outstanding support. We have yet to test the system as we are still mid-refurbishment, but I have every confidence it will make a big difference especially as we received so much advice re: correct installation. The website is also incredibly helpful. I particularly liked the area calculators that helped me quickly work out how much each system would cost in my rooms.

As much as I would like to recommend a UK business during these difficult times, I'm afraid I simply cannot do so in the case of SoundStop.

Ordered and paid for a tile in a particular colour, only to be called some time later to be told it was unavailable. Disappointing, but not a deal breaker, so I ordered a different colour.

Agreed delivery on a specific day, arranged and paid for a gang of men to attend the delivery, but the tiles did not arrive. When calling the courier company, they confirmed that the retailer (SoundStop) had made an error when agreeing to the delivery date arranged, hence no tiles!

Rearranged for delivery the next day (day 2). To cut a long story short, the tiles finally arrived at the FOURTH time of asking, on day 3! To reiterate, it was only on the fourth agreed delivery time, on the third day, that the tiles arrived. In the meantime, I had arranged and paid for a gang of men to sit around for the best part of 3 days waiting for a delivery of tiles!

Whilst I accept that the second and third failed deliveries were caused by the courier company, I also felt that the level of customer support offered by SoundStop was severely lacking. They were the retailer, therefore I would have expected them to resolve the issues with the courier company which they had chosen to use. Unfortunately this was not the case and I was the one who spent the time trying to resolve this delivery issue.

A few days later I contacted SoundStop detailing the problems in an email (as requested by them) and confirmed that the situation had cost me time, money and more than a little frustration. They were very apologetic, confirming that the issue would be looked at, had been passed on to the area manager etc. etc. Five days later I had still heard nothing, so sent another email asking for an update. Once again they were very apologetic, confirming that the issue was being looked at, had been passed on to the area manager, the manager was being chased etc. etc.

This was 6 weeks ago. Not unsurprisingly I have heard absolutely nothing since! I do not now expect to receive any further communication or goodwill gesture on the part of SoundStop.

Whilst I am trying to do everything possible to support UK businesses at this time, when a number of neighbours asked if I would recommend Soundstop as they were also thinking of sourcing soundproofing tiles, my answer was a categorical "absolutely not".

I ordered 40sqm of Absorbalay and was told it would be delivered on Friday 28 August. It didn't arrive.
I called in the morning on Friday to express my worry that it's already noon and that I'm still waiting for it. I was told by a lady not to worry that it will arrive before 5 pm.
I'm hugely disappointed as my fitter is planning to fit the absorbalay on Monday 31 August and this will push the project back and I will have to pay him for the loss of working hours, which I hope Sound Stop will compensate me.

Order no. 20082673760

Rang day before delivery was due to say system fault meant I had to pay an extra £83 delivery charge on top of existing £50 fee. It blamed a "systems error" and "extra costs to supplier" but didn't explain why it had taken so long before they had noticed the error. Had people standing by to unload and lay material, who still have to be paid. Cancelled and now awaiting refund.

52m2 of acoustic underlay delivered. Easy to order and fast delivery, just as promised. Delivery driver very helpful. 11 rolls of underlay reassuringly heavy!

Made no difference at all, and it wasn’t that bad to start with, just television noise from next door. Spent a small fortune buying and paying for fitting. Extremely disappointed