Spares2go Avis 

199
•
TrustScore 3 sur 5

2,9

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Lisez les avis des autres

Noté 1 sur 5 étoiles

Order placed with an additional £4.95 to cover next day delivery. Delivery company were DPD who stated they 'Had an issue' with delivery on the day delivery was promised (and paid for!). Item... Voir plus

Noté 1 sur 5 étoiles

Ordered a set of Neff extractor filters, they did not fit correctly, no response despite sending two emails. Poor customer service.

Noté 4 sur 5 étoiles

Perhaps the poor reviewers had bad luck? We found Spares2go excellent - helpful, quick to respond and asked sensible questions to ensure they supplied the correct products. Why not 5 stars? Because... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Moved house and was confronted with an old (2000) noisy Smeg twin fuel cooker. Asked the local Smeg authorised dealership to visit but was declined because the cooling fan was now obsolete. As a long... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Magasin d'électroménager

Informations provenant de diverses sources externes

Spares and Spare Parts for Domestic Electrical Appliances - Find your part


Coordonnées de contact

2,9

Moyen

TrustScore 3 sur 5

199 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 33 % de ses avis négatifs

Répond généralement dans un délai de 2 semaines

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

2,9

Tous les avis

(199)

12 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Briiliant service helping to source a part that isn't available.

I wanted a replacement switch for a Dualit kettle. Des in Spares2go offered to try and source one if I could send him a photo.

It turned out that the kettle doesn't have a switch part as such, but a spiders-web-like plastic assembly. Des's reply was to say that he had contacted Dualit on my dehalf and they asked him to tell me to send in the kettle. Which I am about to do.

Brilliant service. Thanks.

22 novembre 2019
Avis spontané
Logo de Spares2go

Réponse de Spares2go

Thank you John - most kind.
I hope you have a good result from Dualit!

Des

Noté 5 sur 5 étoiles

Filter holder for my Dualit kettle

Filter holder for my Dualit kettle had broken, kettle otherwise perfect and new kettle expensive. Spares2go was the only place I could find to get a replacement. Very reasonably priced at £6.56 with free P&P.
Easy online ordering and company kept me informed of order progress. Delivered within a few days as promised, and with free filter thrown in.
Kettle now good as new at a fraction of the price of replacement. Can’t fault Spares2go. Excellent.

17 novembre 2019
Avis spontané
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Réponse de Spares2go

Thank you so much for your positive review Dr.King - much appreciated.

Des
Customer Services Manager
Spares2go

Noté 5 sur 5 étoiles

Dualit kettle filter

Bought the filter holder for my Dualit kettle and they realised I hadn't ordered the filter to go inside....they sent if for free! Amazing company and service, fast delivery too!

30 octobre 2019
Avis spontané
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Réponse de Spares2go

Thank you very much Mrs.Upton - your review is really appreciated.
Don't forget, if you need anything else we are here to help.

Des
Customer Services Manager
Spares2go

Noté 5 sur 5 étoiles

First Class Customer Service

I use Spares2go site for all household appliance parts.
However there was an issue with my most recent order, a Heating Element for a Dimplex Storage Heater.
Not sure IF my heater is faulty or the element was faulty, I contacted the Company & without delay got a reply from Des the Customer Services Manager.
As a gesture of goodwill they are sending me a free-of-charge replacement.
You can't expect better service than that!

18 octobre 2019
Avis spontané
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Réponse de Spares2go

Thank you Elizabeth - most kind!

Des

Noté 5 sur 5 étoiles

Many thanks for your excellent service…

Many thanks for your excellent service with reference to the balloon whisk.
Received the whisk in good order after waiting for a couple of weeks,
Customer Services were on the ball with communications regularly
Again thanks
George

23 août 2019
Avis spontané
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Réponse de Spares2go

Hello again George
Many thanks for this - really appreciate this a great deal!

Des

Noté 5 sur 5 étoiles

Amazing customer service team

Amazing customer service team. The part, a Dualit filter, arrived promptly but didn’t fit. They followed up the problem with Dualit. When it couldn’t be resolved agreed to replace filter + new holder free of charge. Without being asked. Exemplary service indeed.

18 août 2019
Avis spontané
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Réponse de Spares2go

Many thanks - you are so kind.

Des

Noté 5 sur 5 étoiles

An excellent company to buy from.

Very prompt response to my enquiry and extremely helpful in arranging fast delivery for an urgent cooker part.

13 août 2019
Avis spontané
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Réponse de Spares2go

Thanks again Jack

Des

Noté 5 sur 5 étoiles

Perfect fit!

I spent hours online trying to find a replacement bowl for my old Moulinex 890 food processor. I love this processor! After ordering one from a different company that was too small, I found spares2go that described the bowl with the measurements of 18cm at top and 17cm at the bottom. This was my bowl’s measurements so I crossed my fingers and ordered. It took a few weeks to get to the US but it arrived in perfect condition and a perfect fit. Excellent!!

19 juillet 2019
Avis spontané
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Réponse de Spares2go

Hi Kathy

Thank you VERY much for your lovely review - much appreciated!

If there is ever anything else you need, please contact me directly.

Best wishes

Des
Customer Services Manager
Spares2go

Noté 5 sur 5 étoiles

My Electrolux cleaner is so most 40…

My Electrolux cleaner is so most 40 years old, so i had great difficulty in finding a replacement belt until I contacted spares2go. Within a month they found exactly what I wanted. Would highly recommend this company

4 avril 2019
Avis spontané
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Réponse de Spares2go

Hi again

Many thanks for your positive review - much appreciated.
If you need anything else I will be very glad to help.

Des
Customer Services Manager
Spares2go

Noté 5 sur 5 étoiles

Need a new oven door seal ?

Needed a new oven door seal, went to their website with my model number and it gave me a couple of options, i chose one order and paid, I got a receipt for my order, notification of it being despatched and it arrived 24 hours BEFORE I was expecting it.
Offered up and fitted perfectly.
Information, service, delivery, what more can you ask ?

Thank you Spares2go

3 janvier 2019
Avis spontané
Noté 3 sur 5 étoiles

Prompt service

I would like to thank you for your amazing service. My order arrived on Saturday but unfortunately the box had been opened and the part was missing. I emailed straight away and received a very apologetic email stating another item would be sent. I received another part 2 days later and I now have a working vacuum. Keep up the good work Spares2go!!!

28 septembre 2018
Avis spontané
Noté 5 sur 5 étoiles

Great Company

Excellent service from Spares2go .. They went above and beyond the call of duty to help me.

Would most definitely use again and would recommend them

12 décembre 2017
Avis spontané
Noté 5 sur 5 étoiles

Fully followed thru with my order

Fully followed thru with my order! Ordered a part for an appliance from Spares2go. Could not find this part anywhere in North America. Spares2go found it for me!! It took a couple of months, but they never gave up. Notified me when it shipped from them to me. I had the part within a week of them shipping it to me. Recommend them to others: BE PATIENT if you are looking for a unique, older, or special part for an appliance. They must have scoured the landscape to find this, and then sent it on to me. Appreciate them not giving up until they located the part.

2 novembre 2017
Avis spontané
Noté 5 sur 5 étoiles

They never gave up.

I had used this company a couple of times and they had alway managed to produce the part I required. However this time, their supplier could not supply the part for my mincer, but Spares2go persevered for several months in finally sourcing out the part . I am most grateful for their efforts.

26 octobre 2017
Avis spontané
Noté 5 sur 5 étoiles

GOLD STAR COMPANY

GOLD STAR COMPANY
Used this company a number of times - all excellent service.
This latest transaction earned a gold star. I bought a replacement brush head for my Dyson Cleaner - after ten months this one also failed me.
My husband suggested I dig out the invoice and find out if it was still under warranty. I rang Spares2go, spoke to a charming lady who told me it was still warrantied and said another one would be with me in a few days time.
It is now fixed to my lovely Dyson and all is back to normal.
I have certainly found this to be an excellent company and the staff they employ are first class!

25 août 2017
Avis spontané

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