Specs By-post Avis 

157
•
TrustScore 5 sur 5

4,9

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Lisez les avis des autres

Noté 5 sur 5 étoiles

I have used this company for some years and have had excellent service each and every time. It’s possible to speak to a human being (a rarity these days) they are a joy to deal with.

L'entreprise a répondu

Noté 5 sur 5 étoiles

I've now been using Specs-By-post for about four years now and boy, what a company. I certainly will not go anywhere else! I will now use statements that I believe describe this fabulous compan... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I’ve always bought my prescription reading glasses from Specs-by-Post for many years now and have found them to be excellent in every way. I now have to wear distance glasses too and thanks to person... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Have used Specs-by-post for many years. Top quality frames and lenses at unbeatable prices. Recently purchased a pair of ultra light transitional varifocals in a modern plastic frame. I am really plea... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Grossiste en lunettes

Informations provenant de diverses sources externes

Cheap Prescription Glasses Online - Specs-by-Post offer cheap prescription glasses online from just £12, including reading glasses, rimless glasses and varifocal glasses


Coordonnées de contact

4,9

Excellent

TrustScore 5 sur 5

157 avis

5 étoiles
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1 étoile

Aucun historique récent de demande d’avis

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4,9

Tous les avis

(157)

10 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 1 sur 5 étoiles

Frames wrong colours on website

Frames wrong colours on website. Specs By Post where very rude by email 0 customers service and would not refund after my second complaint.

18 mai 2018
Avis spontané
Logo de Specs By-post

Réponse de Specs By-post

You ordered the E256 £12 frame which is available in black or dark brown, you chose dark brown. After emailing us to complain you ordered RED (which is not an option) we offered you a refund (as per our T&C's), you asked for an exchange which we ok'd. You then chose E257 dark blue and after receiving these returned asking for a refund. This was denied as we'd already done an exchange.

6 -No Quibble Money Back Guarantee
If for any reason you are not completely satisfied with your glasses you may return them within 7 days of receipt for a full refund (excluding postage) OR exchange (please contact customer services for Returns number before attempting to return any items), original paperwork, invoice must also be returned with the glasses.
For Varifocals we offer a 30 day non-tolerance exchange or refund.
For glasses that have been customized at the customer's request, the refund will be base price of the frame not the extras.
Rimless glasses where size alteration has been requested only 50% of the base price will be refunded

Noté 5 sur 5 étoiles

Excellent service and superb quality

Excellent service, quality products at a fraction of the cost from an optician. I was a little dubious at first if I'm honest to order glasses online, but I read the reviews on here about Specs By Post and thought at the price they were offering it was silly not to try. I was pleasantly surprised when my glasses turned up after only a few days and they were perfect. Will be ordering my next set of glasses from you as well. Speedy service and I cannot complain about anything really. Glasses supplied in a nice hard case with cleaning cloth as well.

27 février 2018
Avis spontané
Logo de Specs By-post

Réponse de Specs By-post

Thank you for your review Fran, pleased you like your new Rimless glasses
Linsey, Specs-By-Post

Noté 5 sur 5 étoiles

Very good quality and super fast …

Very good quality and super fast delivery. I often lose my glasses and most opticians take 7 days to get new ones. I ordered my glasses at 4pm and they arrived the next day, this is not guaranteed but is the norm for them. If you need to contact by phone it is answered immediately by friendly helpful staff.

2 août 2017
Avis spontané
Noté 5 sur 5 étoiles

Really happy with my new prescription …

Really happy with my new prescription shades
Ordered online Thurs evening and they arrived by post Sat morning..Awesome service..
Glasses look great and lenses spot on..
Cannot fault this company and service. They know how to look after their customers.
Will defo be ordering all my specs from here.
Thank you.

15 juillet 2017
Avis spontané
Noté 5 sur 5 étoiles

Excellent service

I have just received two pairs of spectacles back from Specs by Post. I bought two pairs of frames on holiday and was a little unsure about using a service by post but I am delighted with the speedy, helpful and efficient service and the very well glazed results. I will be using them again!

18 mai 2017
Avis spontané
Noté 5 sur 5 étoiles

Reglaze of my Ray Bans

Can I take this opportunity to thank you for the quality workmanship and speedy service you provided, my wife and I will certainly be using your service in the future.
Thank you once again
Mr Palmer

13 mai 2017
Avis spontané
Noté 5 sur 5 étoiles

I have been using Specs-by-post for years

I've been in specs since I was 6 years old and it was always one expensive pair for years, reglazing as I became more blind, and no new frames until I broke them. Finding these affordable, fashionable frames has been such a treat, and being able to wear different glasses according to mood or need.
Now at age 57, I have glasses in every room, as the frames I like the most are only £20 with lenses. My husband has his reading glasses made with them too, and finds the quality of the lenses and frames beat those over the counter reading glasses you can get.
I tell everyone about Specs-by-post and can't understand why anyone would want to get ripped off by high-street opticians, when this company is accommodating, helpful and your new glasses come through the door in a day or two.

16 mars 2017
Avis spontané
Noté 5 sur 5 étoiles

Amazing in every way

I have used Specs by post since 2011 and their customer service, quality of the glasses and quick turnaround is impeccable.

I ordered a pair of reading glasses Monday at 1pm and received them the next day.

Highly recommended.

25 janvier 2017
Avis spontané
Noté 5 sur 5 étoiles

Amazing Service and Superb Glasses

This was an amazing experience and I am so glad I made contact with this Company.
Linsey was fantastic...........she helped me through the process and I was able to order a pair of prescription glasses for delivery the following day!!!
Everything was easy and I cant recommend this business enough.
The Glasses arrived 20 hours after ordering............and they are just perfect.
I will be recommending this company to all my friends and associates.........I don't understand why anyone would buy again from Boots or Specsavers!!!!
Thank you so much.

7 janvier 2017
Avis spontané
Noté 5 sur 5 étoiles

Exceptional service

I've used Specs By Post several times now, and the service has been exceptional every time. The team have been friendly and supportive, and have gone out of their way to assist me every time. I highly recommend this quality, personal service.

24 novembre 2016
Avis spontané
Noté 5 sur 5 étoiles

Fast quality service.

I needed special varifocal lenses (high index) as I have a high prescription into my own rimless frame but needed them quickly. I send the frame and prescription on a Thursday, the order was verified over the phone on Friday and I needed then by a week the following Monday.
Unbelievably the glasses were back with me by the Thursday. The quality of the finishing of the lenses is perfect , the vision is great and I have my prescription transition varifocals with time to spare before my holidays.
Thank you to all!

30 octobre 2016
Avis spontané
Noté 5 sur 5 étoiles

excellent service !!!!

Supplied my prescription ordered 2 pairs reading and distant for less than half the price of my opticians.
Received within in 1 week excellent service. Highly recommend.

28 octobre 2016
Avis spontané
Noté 5 sur 5 étoiles

Excellent company

Ordered with all the information on Saturday morning arrived Tuesday morning perfect prescription. No problem using them again and great price easy to use web site

18 octobre 2016
Avis spontané
Noté 5 sur 5 étoiles

Absolutely brilliant

First time using Specs-by-post and they were brilliant. Not only were we on a tight deadline, the prescription we had been given by our optician had been incorrectly written down so when we got the glasses my daughter couldn't see properly out of the right lens. We phoned them up to explain, they were extremely helpful, polite and incredibly accommodating. They are rushing through another pair (at minimal cost to us) within a 48 hour period so my daughter has them for her holiday. Superb customer service would highly recommend them. Really helpful when the error was not even their fault.

15 juin 2016
Avis spontané
Noté 5 sur 5 étoiles

Brilliant service and value

I have used Specs by Post twice now and have been very impressed on both occasions. Fantastic value for money and such quick delivery.
I can highly recommend them and their products.
Their website is also very easy to use as well.
It's just all good, give them a try.

25 mai 2016
Avis spontané
Noté 2 sur 5 étoiles

Shocking customer service and wrong prescription

Really taken aback by the appalling customer service and product here.
(Unfortunately i can't leave less than 2 stars).

I'd been using some glasses with my prescription for a year and bought some new frames to be made up the same. My glasses arrived quickly and unfortunately the prescription in them was not correct. I couldn't see out of them without feeling very dizzy!

I booked in for an eye test with my optician as i was due a test. As my prescription had changed, I rang back to see if they would update the glasses (made wrongly) with my new prescription (the optician cfm'd that the prescription was indeed incorrect in them!)

Not only did they refuse to do this with no fee..they refused to believe me and were abusive and shouty over the phone?! Unbelievable, unfriendly and unprofessional, I'm astounded..avoid like the plague!!

4 septembre 2015
Avis spontané
Noté 5 sur 5 étoiles

Excellent Service - Twice!

Bought my first pair of glasses from Specs-By-Post in January after I lost my driving glasses whilst on holiday. Ordered a new pair on line late Sunday night after returning home from holiday and received email informing me that they had been dispatched Monday and sure enough Tuesday morning they arrived - Excellent. I have just ordered two pairs of reading glasses for my husband as both the pairs he got from a local opticians have fallen to pieces after only 1 year - mind you he does put them on and off very often. Again ordered on Sunday and also enclosed his prescription (good job I did as I made a mistake on the online form and I received a prompt email saying they had corrected it for me). Again glasses dispatched on Monday and arrived Tuesday - two pairs for £40.30 in P&P - AMAZING. Hubby very happy. Would use again and recommend.

22 juillet 2015
Avis spontané
Noté 5 sur 5 étoiles

Perfection through my letterbox.

I have used this company twice now both for myself and my son.The finished product arrives amazingly fast.The service is excellent,the product is excellent and communications are second to none.Add to this amazing value and a vast range plus it arrives through your letterbox.Can't say anymore.

7 mars 2015
Avis spontané

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