Specsavers Avis 1 228

Good experience 2 years ago, this year the worst.
I was met by a nice receptionist in Ennis shop but the optician, a blond lady was rude, unfriendly and used a cutting tone that was uncomfortable. Not worth going to be met by unpleasant professional. Will never go again.

Very poor service. After paying for an eye test, I was told I’d be contacted within 1–2 weeks, but no one reached out for a month. When I came back, they said they had lost my data and didn’t even apologise. I had to constantly chase them just to get my lenses.

I also asked them to update my delivery address before moving, they confirmed it was done — but now my lenses are being sent to my old address. Completely unprofessional and unreliable. Would not recommend.

I visited your Specsavers store yesterday to pick up my Hearing Aid which was in for repair. I was greeted at reception by a lovely girl called Sarah who realised that I also had a problem with my charger -she sorted that out too! she was extremely helpful….. nothing was a problem to this lovely girl.
Sincerely
Anne Brady

I had an Audiology appointment for Microsuction on my ears

Had a test at Specsavers Dundrum. Told prescription would be ready in max 10 days. This seemed long enough already. On tenth day I had to call. Was told by staff they would look into delay. 3 hours later got a call to say glasses would not be ready for another 3 days. That will be 2 weeks since test. I understand delays can happen but got the impression I was only being let know because I had called and two weeks is too long for an expensive service

Eyre Sq, Galway Branch. Absolutely without doubt the Staff, have to mention 2 outstanding personnel, both Stacey & Paul. I've been in for both myself & my Dad (who's nearly 90!) in the past few weeks & these people go above & beyond in terms of excellent customer service. I had a few issues with my new glasses & it's when you go back with a problem to a store & are treated so well, that's where your excellent staff get 110%!
In fairness all staff in Eyre Sq branch are excellent, both friendly & efficient. Can't speak highly enough of Specsavers ⭐️

The beautiful and professional lady, Bilyana looks after me above and beyond and the team are wonderful too...looking forward to my new glasses...Mary Jordan

Please go to Trustpilot Reviews Website as Specsavers Athlone Co Westmeath Ireland have convinced Google Maps that I am telling my Readers LIES
I also have Posted All my Specsavers Receipts showing that I am NOT TELLING LIES

Thank you

This is an UPDATE ON MY EXPERIENCE with Xxxxxxxxxx Golden Island Athlone
WHAT A JOKE !!!!

I still haven’t been sorted out regarding my last Two Pairs of Glasses now remember this is going on since November 2023
Sorry I haven’t KEPT EVERYONE UP TO DATE on what’s going On
That’s a LONG STORY soon will be a YEAR
I ALSO BROKE MY WREST DUE TO IMPROPER LINSES IN MY GLASSES and was OUT OF ACTION FOR TWO MONTHS
( they were the second pair that went missing for 3 months)
I have Phoned the shop to talk to one of the Directors who works there Hundreds of Times also to get my Hearing Tested I’ve been told I will get back to you / I will pass on your request / will text you asap / I could GO ON and ON

BROKE MY WREST DUE TO IMPROPER LINSES IN MY GLASSES and was OUT OF ACTION FOR TWO MONTHS
( they were the second pair that went missing for months)
I have Phoned the shop to talk to one of the Directors who works there Hundreds of Times also to get my Hearing Tested I’ve been told I will get back to you / I will pass on your request / will text you asap / I could GO ON and ON

I WILL TELL YOU THE OUTCOME OF MY MEETING IF I EVER GET ONE AND HOW THEY WILL
❤️🔥4

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Was in the tallaght branch today and Vlatka is super helpful . She patiently helped me choose frames. Measured eyes for varifocals and remembered I needed a certain type of varifocal from the last time I was there . She nails it every time .. 10/10 she’s been there for years and certainly knows her job .

I had a very mixed experience with Specsavers. The optometrist was absolutely excellent – professional, thorough, and genuinely helpful. Unfortunately, the experience completely fell apart once I got to the sales staff.

From the first moment, it felt like I was being pushed to spend as much money as possible. I was told I “needed” varifocal lenses even though this was my first pair of glasses and I only require them for reading. There was also a strong push toward their 2-for-1 promotion, which would have cost me nearly €400. I simply don’t understand why I would need two expensive pairs of glasses when I only need basic reading glasses.

What made it worse is that no one mentioned that, as a medical card holder, I am entitled to free glasses and a covered eye test. I was actually charged for the eye test as well.

I decided to go elsewhere for a second opinion, and the difference was shocking. I received the correct prescription and two pairs of glasses completely free, exactly as medical card holders are entitled to.

The optometrist at Specsavers deserves credit, but the sales tactics left a very bad impression. It felt less like healthcare and more like being pressured into unnecessary purchases. I would strongly recommend that medical card holders double-check their entitlements and consider other providers before committing.

Spoke with James in Arklow. Extremely polite and helpful. More companies should train staff on phone etiquette instead of AI.

Appalling customer service! I went to collect a pair of glasses that I wanted replacement lenses for. They weren’t a new prescription so I was very certain that the replacement didn’t feel right. I tried to communicate that politely only to be faced with passive aggression. I didn’t pay over €200 for that kind of service. I was asked to ‘give it a very good go’ for the next week. It’s pretty much impossible when the lenses aren’t correctly aligned to my pupils. I totally get that new prescriptions take a bit of getting used to but that wasn’t the case here. Please educate your staff to be more polite and to listen to customer concerns.

Today was my second occasion to visit Specsavers Maynooth. I was fortunate to be served by the same assistant ( Lauren) on both occasions. She is an advert for friendly, efficient , attentive and professional service . Thank you,
Michael.

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Specsavers Opticians & Audiologists - Midleton - Cork
4.4
(137)

Optician in MidletonOpen
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4.4
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prices6
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Yvonne Lee
5 reviews
6 days ago
New
Had my eye test and discussed using my old glasses and changing my lenses. Nobody told me there was a risk my glasses might break when putting in the new lenses and that is what happened. Subsequently I wasn't offered a replacement and when …More

Specsavers Opticians & Audiologists - Midleton - Cork (owner)
21 hours ago
Could you please drop us a DM on Facebook, Instagram, or X so we can chat about your feedback? We'd like to get a few more details here.

Melissa O'Neill
4 reviews
3 weeks ago
New
Staff are friendly, helpful and welcoming. When I arrived I was greeted in a friendly manner and didn't have to wait around for the appointment. The Optician was professional and knowledgeable. It's a convenient location with good parking and other shops close by.

Specsavers Opticians & Audiologists - Midleton - Cork (owner)
a week ago
A big shout out to the team! We always want you to have the best experience possible, so this means the world to us 💚

John Mackey
3 reviews
a month ago
I was seen punctually, warmly welcomed and treated with the utmost courtesy throughout my visit. I was comprehensively informed on what the procedure involved. The possible reasons for hearing loss were outlined for me . My ears were …More

Marzena K
Local Guide·5 reviews·15 photos
4 months ago
Excellent and professional service. The examination was quick and efficient, and the atmosphere was very pleasant. The doctor patiently helped me choose the frames. I'm very happy with the selection, which isn't easy considering my needs. I …More
Yvonne Lee
5 reviews
6 days ago
New
Had my eye test and discussed using my old glasses and changing my lenses. Nobody told me there was a risk my glasses might break when putting in the new lenses and that is what happened. Subsequently I wasn't offered a replacement and when I got upset the technician rolled her eyes and lacked any kind of empathy. She didn't even offer me a pair of contacts to be able to drive home! She then told me I had an outstanding bill of €70 that I owed to specsavers, that I hadn't paid. This was in front of staff and customers. She claimed I hadn't paid the full amount the last time I had been in the shop, when I had definitely paid the full amount! After weeks of back and forth with specsavers midleton, they finally sent out a pair of glasses to me in the post. This was the least that could have been done after the embarrassment it caused me,imagine being accused of not paying your bill in front of everyone. And the lack of empathy and accountability for their actions was horrible. Imagine not caring and leaving a customer drive home without their glasses! If you want service that reflects the cheap price go to specsavers. If you actually want to feel like people care and look after your health use a local opticians.

Had a great experience booking my appointment over the phone, Maria led me through everything, explained my options, and went through all I need to know. I called at 5pm on a Sunday and got an appt for 9am the next day. Great customer service!

Laura browne in kilkenny specsavers is just excellent at her job, always willing to help, no delays just gets on with the job and did a superb job on my specs today. Thank you Laura.

Was in the Bray branch with my elderly mother as she was thinking of choosing some near glasses, watched as a worker blatantly bullied and shamed a young girl very loudly in front of the entire shop. The girl was trying to book a medical card appointment when the worker did their usual upselling of ‘you should get this scan’ but instead she said ‘you have to get this extra scan’ the girl paused and said that the physical exam will be sufficient, the worker instead of stopping here like a decent person says very loudly ‘it’s only €25’, the girl quietly says she can’t afford it right now and the worker to my shock and the woman next to me even louder says ‘why can’t you afford it, it’s only €25’?!? The girl to be fair to her held to her guns and said no I don’t want it I’m not getting it to which the worker again says ‘you can afford €25, everyone can afford it, it’s only €25’?! Like firstly it’s absolutely not the business of specsavers workers whether someone can afford €25 and secondly the gall to act this way in your place of work very loudly in front of customers?! Even my mum heard and she’s nearly deaf. I was so appalled I took my mother and left to give our custom elsewhere. What a disgrace
Edit to reply to Specsavers below, I do not have any social media, the fact that you do your customer service via that rather than email is astonishing

Lauren was my optician and she was so helpful I hv some complex eye issues double vision and nystagmus and she really made it very easy and very comfortable and at ease .

Very slow with getting my glasses. No update on when I may have get them.

It was a great experience getting my eye test the staff were very friendly and helpful.