Splendid Avis 

I returned 3 of 4 items and never received a credit on my account. The fourth item, while charged to me, was never actually shipped (it remained “waiting to picked up” in their shipping app yet appeared as if it was in the package with the delivered three items.) Requested a refund via American Express.This company is clearly going under.

The same thing just happened to me that has happened to others here. I placed an order for three shirts and paid extra for expedited shipping. I only received one shirt, so I emailed customer service. They said they were all shipped separately in three different packages..... and they said two of them arrived a few minutes apart. First of all, that makes no sense. They told me to look around the neighborhood. If one of the packages was at my door, why would FedEx leave another one somewhere else instead of at the door with my other one? I live in a gated, very private and safe community. AND, where is the third package?? They said if I open a dispute with my bank and FedEx can't find the packages, then I will not be entitled to a refund. This is ridiculous!!!!!! I emailed them a couple times after, asking for the different shippers information in order to get proof of delivery from FedEx, but haven't received a reply. If I don't receive the other packages in another day or two, I'm going to call my bank. Not something I want to deal with!!

Splendid.com order took forever to get here. Extremely disappointing. Especially in this day and age. I live in Hawaii and order from so many websites, including Etsy where items are shipped from all over the world. Orders get here in a reasonable amount of time even when shipped entirely from other side of the world. This order from splendid.com took a month to get here. It was a final sale, but since it took so long I asked for an exception since the order was a birthday gift and it was way past the birthday, even though I ordered two weeks in advance. I asked them to consider a return. Splendid was not willing to work with me at all, unacceptable! Never again will I order anything from them. Terrible customer service.

I will never order with this company again. The customer service is not at all helpful. I did not receive my order, however, the tracking from Fedex smart post states it was delivered today. I usually have zero issues with receiving properly tracked packages where I live. The customer service at Splendid has been useless and not at all splendid. I now need to try to investigate and find the item. They advise you to search your community. How am I supposed to search my entire community to find a package that should have been tracked properly with photos? I do not have the energy for this incredible incompetence and stress. This is 2025 and this is not okay that they do not take care of consumers like me who paid for these items.
They use the cheapest shipping possible and do not properly track their deliveries. This is unethical and unacceptable. I need a refund asap.

I purchased the love sweater and I was very disappointed with the quality , it peels and sheds. Not worth the price at all

Horrible, horrible experience with this company. I ordered a top with matching pants for my grand daughter. I put in a different mailing address than my billing address so that it would be sent to her home in CA. The second that I hit the purchase button, the mailing address changed to the billing address. I contacted the company immediately and was told that it was impossible to change the address. To add insult to injury, when the package arrived, it contained only the top, not the matching pants. When I contacted the company asking when the rest of the order would arrive I was told that they had issued a refund and if I wanted the pants I would have to put in a new order. That won't be happening as I won't be interacting with this useless company again.

Brick and mortar store at Kierland, they are just rude. And, can’t answer any questions. As for online, I placed an order and used 50 dollars worth of points. Took my points but did not apply them. When I found a number and spoke to someone I was told “ sorry no way to get them back”. What, your site takes them but does not give the credit and no way to retrieve! SCAM So she tells me to go to the Kierland store and they will honor that 50. Wrong. The store basically called me a liar and said online and stores are separate. So, I will never bother with this store again. Pathetic people, lying and no customer service. Trifecta
Much better products and definitely better people almost anywhere else.

VERY DISAPPOINTED WITH SERVICE AND WITH SPLENDID WEBSITE.
I only rec’d a partial shipment yet their site says it has been fully delivered. I have spent ½ hour trying to communicate this to them but to no avail because their website is so incompetent. There is no place to voice my complaint… I searched all through the website. I guess they probably don’t want to hear??? The phone number they have listed put me on hold for a very long time and then asked me to leave a message. Told me I could write an email. I wonder how I will return some other items???

Their rewards policy is a racket. I used my earned points for a shirt on Saturday ($25) and then went to return it today and was told it was now on sale. They would not apply the $25 to the new purchase nor would they return my points to me. I earned those points from prior purchases and then they technically took them from me. Terrible company- I won’t be back

If I could give them no stars, I would. As all the other reviews stated, this company is a SCAM!! DO NOT ORDER anything from Splendid Inc. We ordered a dog/child playpen. Took one month to receive from Singapore. Received a box full of junk, cheap pieces. Would not put my 3 month old puppy in it. Absolutely not a baby! They would not refund our $’s because it was not damaged, $89 loss. They list their corporate office in Texas, use Utah & California as well. This company needs to be investigated.

Your lucky to get one star no communication was told 5 days delivery and now it’s upto 18 days Customer Beware 🤬🤬🤬

No customer service - no phone number - no one to speak with regarding a refund. Sent my package back with their label and tracking number - they received and still waiting for my refund.

Total SCAM! There is no Customer Service department from what I can tell - no way to reach out to anyone. We ordered a playpen - still in China weeks later. We tried to cancel but no response. Had to put a stop payment on the charge card. DO NOT BUY FROM THEM!

SCAM. Charger ordered 2 months. I got a few emails saying the product was being processed, then shipped etc but it has now been at some mystery delivery company for 6 weeks and they can’t provide any further information. Do not order from this company.

I purchased two t-shirts in small. I had been away at two conferences in between ordering and returning and so it took me a few weeks to contact them for the return. I needed to exchange these for an XS and did so by contacting the company within 40 days of purchase

First, I drove to the store (30 minutes from my house) and they shared that they couldn't exchange/ return an item placed online because they are separate systems - which is absolutely ridiculous.

I then reached out to Splendid.com online customer service and I was then informed that they only allow returns/ exchanges within 30 days from the order date (not receipt of the order at my home) - so beware, you only have a short 3 weeks to exchange/ return an item.

Splendid - if you reply here, do not state that your return policy is clearly listed on your site. Ticking a box is not a return policy and three weeks is not enough time to return an item. You're hoping that most people get busy and then you stick them with the items so you have less returns.

I was a first-time customer to them, with my online purchase. I spoke with customer service and I appealed to a supervisor; neither would make an exception to simply exchange the size of the two stock t-shirts that they carry all the time. These t-shirts are not seasonal items. These were over $100 total and they have now lost a customer for life.

DO NOT PURCHASE FROM. I purchased a coat from SPENDID and saw nowhere on the website or during the purchase process that it was a final sale. I contacted them via their website and email within days of receiving the coat, but they would not accept a return. I asked if I could exchange it and that wasn't possible either. I tried calling them and got a voicemail where did not even identify the company. Not too professional. They obviously don't care about customer service and obtaining a long term customer. An exchange would have been fair and possibly kept me as a customer. There were other items on the website that interested me and I probably would have spent more than the original $136. Stick with Nordstrom or even Walmart where they operate honorably.

Horrible customer service. I purchased a sweater cardigan which immediately started stretching and pilling horribly. I complained to the company who responded not their problem I should buy a tool to shave off the pilling. I have had wonderful cashmere sweaters. There was mild pilling over time. This sweater looks 5 years old after wearing it twice. Deeply disappointing!

I made a purchase and had an issue with a pair of boots purchased. The CS rep was very helpful and handled my issue quickly and to my expectation. I was very please and will definitely be a returning customer!

I bought 2 pairs of sweatpants for my twins sized Age 7 (per tag). When my boys turned 7 I took them out for them to wear. Well, the sweatpants came to just below their knees! My kids are about 60th percentile for height, and as such are not giants by any means. I contacted Splendid.com about their poor sizing. Instead of being curious about this and owning a design mistake and making things right, they referred me to the store where I purchased them at Stanford mall. I called Stanford mall store before going as I didn't want to waste my time. The store was very pleasant and said yes they could take them back, just come in with the receipt and see the manager. However, when I arrived at the store, they didn't take them back, stating they were too old (I said, yes, I bought them 2 years ago and stored them, and that is exactly what I told you over the phone). This was a wasted trip. The store took no ownership and referred me back to Splendid. I went back to Splendid, who sent me back to the store. I told them I was already at the store. Then Splendid told me that the store said they offered me an alternate product and I refused as "I didn't like the style" which is, in a word, rubbish. After a few more back and forths, now based purely on principle, I have decided to just not purchase any more from this retailer. My poor experience prompted me to write a review, which I dont typically do. If you buy from this line, go in with eyes open: the product is sized very poorly, and there is no connection to the customer experience whatsoever.

I received 3 copies of a recent promotion - one with my name and address, and two others with my address, but with two strange names. I called the store in UTC and all I got was a shoulder shrug from 2 employees (and one was rude to me). They said they had no information and could not help me. I told them this could be a hacking of their site and I was concerned about my personal information. I was told to enter my complaint on their website. I did so, and attached copies of the error. And weeks later, NO REPLY OR ACKNOWLEDGEMENT of my issue at all. I will NEVER deal with this company again. I am appalled that they don't take privacy of customer information seriously and don't even bother to respond to customer issues - which might indicate a serious problem on their end.