spoiledbrat.co.uk Avis 293

Réponse : spoiledbrat.co.uk

8 avr. 2026

Hi lovely,

Thank you so much for your first order and for taking the time to leave such a detailed review — we really appreciate it! We’re so happy you love your Boys Lie PJs 💖

Just to explain a little about the pricing: because we’re a UK boutique, we import Boys Lie directly from the US, which means we absorb international shipping, import duties, taxes, customs handling fees and currency fluctuations on every collection. These costs unfortunately push the retail price up here in the UK, but we always do our best to keep pricing as fair as possible — especially compared to the $50 shipping + customs you’d pay ordering from the US site.

We also hear you on the make-up bags and wider range! Boys Lie often restricts smaller UK boutiques on what we can stock due to US demand, but we’re always trying to secure more pieces and expand the selection.

As for the models — totally valid feedback. We rely on the imagery the US brands provide, and many of them currently use mostly blonde models in their campaigns. We agree that it’s much nicer to see a more diverse mix and we’re gradually adding our own content to balance that out.

Thank you again for supporting a small UK business. We’re so glad you loved your order, and we hope to spoil you again soon! 💞

Réponse : spoiledbrat.co.uk

5 déc. 2025

Hi Elle,
Thanks so much for taking the time to leave a review 💕 I’m really sorry that one of the items had to be cancelled — we totally understand how frustrating that feels, especially when you were expecting a full outfit/duo.

Unfortunately the item sold out before your order was processed, so we refunded you straight away rather than keep you waiting. I completely get that it changed your plans for the order, and I’m sorry it ended up feeling like a waste.

If you ever want help finding an alternative or putting a full look together, just drop us a message — we’re always here to help 🤍✨

Réponse : spoiledbrat.co.uk

22 nov. 2025

Hi Hailie,

Thanks for your feedback. As explained via email, your original parcel was returned due to customs clearance issues outside of our control. We’ve been in continuous communication with you throughout, and your order has now been re-sent and is on its way to you.

We hope it arrives with you shortly, and we’d really appreciate an updated review once you receive your items 💖

Thanks so much,

Réponse : spoiledbrat.co.uk

Actualisé le 7 oct. 2025

We’re sorry to hear you were disappointed, but just to clarify — Evri contacted you 6 times regarding the customs payment required to release your parcel, and these messages went unanswered. We also emailed you three separate times asking you to contact Evri directly so your order could be delivered (please check your spam or junk folder in case our emails went there).

The tracking details were sent to you in your dispatch confirmation email, so you were also able to follow the parcel’s progress and see when action was needed.

Unfortunately, because the customs payment wasn’t made, the parcel was returned to us. Once it arrived back, we issued a full refund immediately.

We did everything possible to help ensure your parcel reached you, but sadly the delivery couldn’t be completed due to non-payment of the customs charges.

Réponse : spoiledbrat.co.uk

12 juin 2025

Hi S Wright,
We’re really sorry to hear about the issue with your order — this certainly isn’t the experience we aim to provide. We actually replied to your email with a free Royal Mail return label so you wouldn’t be out of pocket, but it’s possible our response landed in your spam or junk folder — please do check there.

We also apologise for the packaging not meeting expectations. We take all feedback seriously and will review this with our dispatch team to make sure it doesn’t happen again.

We’d love the chance to make this right — please feel free to reply to our email or reach out again if you need help.

Best wishes,
The Spoiled Brat Team 💕