Sprint Avis 

Sprint/T-Mobile was very dishonest. I called May 12 for a promotion they got another promotion and was going to change to Verizon due to a discount from employer and I called them to ask a question so then they blab known about this buy one get one free and get $700 off I was told that my bill for the device would be four dollars and some change and they gave me a plan. But what they did not tell me was you by one and you get $700 off of the one that they consider free. So if the free phone is $900 and you take 700 off you still gonna have to pay $200 for the free phone. I thought free meant free zero. So when I told them to look up May 12 and May 16 I want those recordings polled and I want them to listen to him to let them hear what they told me today is June 11 and they told me after waiting on the phone for about an hour and a half they come back and tell me oh those recordings are not available now. Lied they told me bold face lies. I have been with this company for 21 years I switched over from Verizon in 2001. But in 2024 I will be running back to Verizon. They know exactly what Their customer service is telling people. Because I was told, I guess, because they don’t speak my language I was told, “ Sometimes they say things but they mean something else and maybe that’s what happened.” I could not believe that someone was allowed to tell me that.

Sprint is hands down the worst company I've ever done business with and I used to own a debt management company that dealt with sketchy collection agencies!

I signed up for one line and Sprint charged me for three lines for several months knowing I was only using the one line. Sprint withdrew 300% more than promised from my bank account. When I confronted them and asked for my money back they refused to give me all my money and only partial credit.

Sprint promised me for my "inconvenience" that they would pay for my cell phone for 8 free months. That too was a lie of course.

These Sprint clowns are happily almost fully absorbed by T-Mobile shortly. T-Mobile played a role in this too allowing Sprint to treat people like trash without concern even though they legally owned them.

STAY AWAY FROM SPRINT and T-Mobile.

Quit a while ago I left a very detailed bad review and was contacted by someone from sprint and was told things where going be taken care of, after all this time no contact and as of May his year they put me in collections.
My husband passed away Feb. 13, 2016 and a few days later I called customer service to cancel his line and return his phone. I was told that I would have to pay his line until his phone was returned and they would send me a box to return the phone, that I could not go to the store and turn it in. For 12 months I had to pay my husband line and called several times for the box to return the phone, after the last time I spoke with them, they sent me proof of insurance on phone not the box to return the phone! I had to call and cancel the insurance and get a refund of the charge in my account. I then canceled all 4 of my phones and switched companies. Never given back the 12 months I was forced to pay for my dead husbands line and still have his phone as I never received a box to return the phone. They have the nerve to put this in collections this May! I heard there is a company called Fair Shake that will file a legal complaint for you, I am definitely going to look into this.

My company has tried to cancel an account for half a year with no success. We have called and went in person with the devices that were to be cancelled and every time it fails, we are still being charged to this day. They had the audacity to sell the debt to collectors who we then told to take up with Sprint. 1 star is too good of a rating for this business.

I just switched companies after being with sprint for over 4 years. Their pricing is too much so I changed to spectrum for a lower rate. And when they charged me for my last cicle they made up a charge for over 100$ for an international call THAT I NEVER DID, even though my phone was blocked from doing such calls and there was ABSOLUTELY NO RECORD on my phone of such call!!!
They just plain ripped over 100$ from me, after calling customer service for help they said that there was nothing they could do even if they didn't even were able to tell me to which phone number that call was made to. How do you do international calls when the same company has blocked your phone from doing such calls? I had two lines and I had to pay an extra to my plan for that phone to be able to make international calls from that one, and they charged me from a call from the phone that it's blocked from such!
Absolutely insane, now I have ZERO regrets from switching companies! DO NOT USE SPRINT.

Sprint has become increasingly difficult to work with. I can't pay my bill in cash at a store without a cash payment fee of five dollars. And they don't handle any issues with customers in the store. they direct you to the call customer number. They say they handle repairs but they send the item out most of the time and they won't exchange faulty equipment and longer like they used to at the stores. As a customer, it's all quite inconvenient and annoying.

Have been a customer with sprint for years. When phone went left(stop working) had to drive at least 100 miles to get it service. This was bad. They lied about receiving a gift card. Going to find a new carrier. Will never never return to Sprint again. Everyone wants to make money and dont care about their customers. Just want that dollar. LIES LIES TO MAKE A SALE.

Sprint charges more time than they should
Leaving me with no money for food for days
This happened twice and guess what they don't care at all...I got the money back thanks to my bank but when it comes to them they started talking about other stuff
Playing with my brain...I'm going to take legal action against them and I'm canceling my lines...they have a system that doesn't give any solution at all for customers.

At the time, I didn’t know Sprint and Comcast was part of the same company. I get cable through the condo association that I belong to, because they got a better price with all members than individually, through Comcast. It is part of my monthly association fee.

I had Verizon, but someone told me I could save money by switching. When I did, without my knowledge or authorization, “bundled” it with my cable. The only way I could undo this mess was to get a new debit card, end my service and get a new phone phone and plan with a new company. Even before doing that, I went to their local store twice to get things fixed and they couldn’t undo the mess.

Even though I discontinued service, they claim that I owe them money and turned it over to collection. If anything, those bas*rds owe me money with the mess they created.

Absolutely horrible customer service. My phone would not fully charge overnight. I was paying $17 a month for their insurance plan. I spent 6 hours on the phone getting passed off to 30 different people. The insurance plan said that the carrier was responsible for the issue, and the carrier said that the insurance plan was responsible. Every time that I asked for a supervisor, I was offered a new phone for $800. What is the point of the insurance plan?

I signed up for "5 lines for $90" but monthly bill was over $160 (because auto-pay was required but I refused). Then over a year into our contract and they raised the price, I complained, they ignored and I cancelled-then went to Metro.
A few months later I get a notice that I owe them about $700 (for the supposedly free phones) and they were going to do an ACH transfer out of my checking account to cover it. Let me restate that again so it is clear: Sprint retains ALL of the payment information (like checking acct #, credit card #, security code, exp date, etc) and will use that information if at a later date they decide you owe them money-WITHOUT YOUR KNOWLAGE or CONSENT.
Furthermore, by using the ACH system it is almost impossible to put a stop-payment order hat will be effective-I had to change banks to safe guard my account.
I hired a lawyer and we sued Sprint, they settled and paid over $5000 plus cleared my debt.
DO NOT DO ANY BUSINESS with this company!

Not even a Star if there was an option,
Let's start off with the no store location available, and when you go to T Mobile they just can't do anything to help since we're a sprint line holder, so our only option is to contact them over the phone, I have called regarding 4 lines we have at the business office I work with; first time was to go ahead and cancel 3 of them send the devices back and keep only one, due to nonuse, long story short they ended up cancelling the line we were supposed to Stay with leaving us with no service on a phone we use all the time, when I called for the second time to find out why were this cell not working they tell me it is because it's an iPhone XR and the would no longer work with this model or any other model that came prior to it, I was very surprised and kept on asking how could that be possible and he again said my only solution was to get a temporary sim card at T mobile and upgrade to a new iphone before the end of this month (April), all of this without previous notice,
I called later on after telling my boss and this time they appologized and said that the iphone model wasn't an issue at all that they are just recommending upgrading because our account had that offer, obviously the person who tried to enroll us on a new phone purchase just wanted us to do so and LIED, after this last call we apparently were able to cancel all 4 lines correctly and keep the most newest iphone 11 after paying off the remaining balance, we never received the confirmation for this line been cancelled,
So today I called them again, just to have the written confirmation to be sent through email, first a guy named Jules answered the phone and after a long conversation and been put on hold he refused to provide his employee number and transferred me over someone else who claimed to be a supervisor (without me asking for it), this person wasn't capable of giving me the confirmation either and then transferred me over somebody else who told me our pin number needed to be changed, mind you at the begining of this whole process a week ago we had reset it and was used through all the previous calls, finally I'm left without he confirmation since to change the password they need 24 hours to go by so they can access to our account back again,

if you're thinking on getting a new line, please take your business somewhere else,

this is the first bad review I write in my life, but this is honestly ridiculous,

Please do not get this horrible company. I repeat please do not get this horrible company! I’ve been with them since 2019 and still dealing with lies and unprofessionalism plus horrible customer service skills. They charge you unreasonable charges without your knowledge. Stay away

so much lost in translation...hopeless to talk to customer service in India and hopeless to go to store to talk to morons

Sprint, although cheaper than Verison (which doesn't charge when you go offline with certain plans) has virtually no service at all and more than often will get you zero service. Please do not get this provider. It's like your paying for no service: just get the slightly more expensive provider.

Sprint is sooo crooked , I brought a buy one get one free phone, come to find out the free was not free they still charge you and give a lam excuse why they charge for a free phone , spoke with someone name Eric in Oklahoma City supposedly a supervisor very rude had to talk over him he still could not explain sprints definition of free looking for a new phone provider no wonder they have a low rating

Wait times are horrendously long. Customer service is usually polite but I always get someone who's outsourced so there's inevitably a language barrier. Calls take way longer than they should -- the last two calls I made should have taken 15 minutes, tops, but they stretched out to 45+ minutes. Seriously considering switching my service because I am just so consistently frustrated.

I've been a loyal Sprint Customer for 3 years. I recently was able to receive a newer phone. The Revvl 5G. This phone was amazing for a while. I've started to have difficulty with it. I wasn't getting notifications for emails texts or messenger. The phone used to have the LED light on the power button flash to notify me if there was a text email message or if the phone was ringing. That feature is no longer available one my phone. The power button would light up when I was charging my phone. Now it's not. I pay a lot of money for insurance. I did not drop my phone. I did not get my phone wet. My phone is in mint condition it has always had to cover and a screensaver. All I wanted was another Revvl 5 phone. I spoke to customer service representative her name was joey. She looked to see if the manufacturer had discontinued that option during an upgrade. It had not. She found no reason for those options to be off my phone. My phone was not working due to mechanical failure. After hours on the phone and talking to over six people besides going into the store today when I went to make a claim they just gave me the runaround. Until now I haven't had any problems with Sprint T-Mobile. If they're not going to stand behind their products and the money that I paid out to ensure that there were any problems I would get my phone replaced I will no longer be using their services and I will use another service and get a phone from that provider. I would not suggest getting a phone from Sprint T-Mobile or using their services

I opened an account with Sprint in the summer of 2021. I canceled after only two months due to them raising the bill by thirty dollars deceptively, but I paid off everything I owed in my account and paid off my phone as well before canceling. I was told that my account was now clear. Lo and behold! I now have a debt collector notice demanding a bill I don't owe. Now I have to waste my time disputing it. Horrible, bottom tier customer service. Stay away!