Sprint Avis 

This is the worst service I have ever had! I am on my second week of trying to get my phone unlocked so I can switch to a new service. I have made so many calls and spoke to so many different people that I have lost count. My phone is still not unlocked. They make it absolutely impossible to leave their service. You get hung up on by customer service and they tell you it’s basically your fault. I have been told numerous times “it shows unlocked on ourside… there’s nothing we can do”. What do they mean there’s nothing they can do.. I am stuck with their service because they won’t do their job.

I pay 2 lines $179 monthly. I had so many problems that i have no clue where to begin.
Here is the clue! When you google this (Is the Sprint network worst?)
Google answer is
The 2020 U.S. Wireless Network Quality Performance Study — based on responses from 33,750 wireless customers nationwide — found that Sprint consistently offered the worst wireless network quality….

Frustrated with T-Mobile, my phone locked on me and I could not get any reasonable help in the stores. The store agent's response was I would need to buy another phone. I brought another phone in to transfer service and agent locked that phone when I handed it to him. Take patterns off your phone and use something else.

LUC is the best Customer Service, he spent hours and solved our problem. Thank you LUC

They were supposed to order me a new phone(upgrade), after being a customer for over 15 years. They told me it would arrive on January 13, 2022--about 3 weeks after I called. On the 14th, I still had not received and they said "the order was never processed"...truly unbelievable. They are in the Philippines, and English is course, and they lack proper training. Takes 45 minutes on a call to do what should take 10 minutes at most. They have no clue what they are doing, and constantly putting you on hold to check or get help.

In the 20 years I have been with sprint the last few weeks have been totally crap Iv been told several different things apparently whoever works there needs to get it together stop lying I was upgrading my phone and was told I did not have to pay anything after I repeatedly ask over and over if I had to pay anything today then boom after almost getting my new phone then I was told I had to pay tax really sprint get your crap together if I ask if I have to pay anything then I shouldn’t have to pay anything after asking and asking over and over y’all know how to make people mad and after 20 years of being a loyal customer this is what I get

Horrible company they lie to you to get you to switch!!!

If Sprint isn't the WORST customer service company in the cell phone World I feel sorry for whoever is. I just spent 40 minutes with these jokers and was handed off THREE times, all of them asking the SAME things I had already detailed about my problem. I've been with Sprint for 8 years now...they won't see 1 year more.

I’ve been with sprint for over 6 years and I’m done at this point. PLEASE don’t waste your time. I returned a phone and have been being charged for it for a few months. I was informed that it may just be sitting in the warehouse and may have not been processed yet and here I am, about to make another payment on a phone that I don’t have.

Literally the worst customer service on the planet. The call center is clearly in another country and they can't understand the issue you need help with. So they transfer you to someone who you have to explain your issue to again, who still doesn't understand you. Then when you think they solved your issue you find out they made another random mistake that you have to call and spend another hour of your life on the phone.

After over a year at sprint and being told I had to change my phone I bought through them as new and no problem with my phone. I wanted to move to a new service provider was told my phone is now unlocked by Sprint . I have found that my phone is not unlocked after several attempts my phone through Sprint still is not unlocked. Have finished waiting my time purchased a new phone through the new service all is good now. Sprint is the worst!

I've been with Sprint for over 6 yrs and I'm paying for a service that I'm not getting. They want their money alright but when you call CS is no help. Internet connection is horrible and CS is a joke. Soon will be switching and won't be back.

Sent account to collections then took full payment out of account without permission or prior communication.

I would like to thank Sprint for taking away my kids Christmas. They withdrew over $700 + from my account on December 2, which then gave me a credit of $581, which was my children’s Christmas money. This is 15 business days and 20 days later and I still do not have my refund. Over a dozen phone calls email and chats with Sprint and still no refund. One day to go before Christmas!!!!!

Sprint/T-Mobile

Worst company I have ever worked with. The representatives are trained to transfer you in circles, and if you ask to speak to a manager and you can prove your incorrect charges, they will hang up on you. Then you wait for another hour to get sent to another representative that will hang up on you as well.

Note: I was not rude or aggressive. I was calm and cordial. My getting disconnected on had everything to do with miney and the fact that I had proof I didn’t owe them what they asked for.

I have been with Sprint for over a year. I pay my bill in full each month without issue. I was notified of the T-Mobile merger and told I had to order and install a SIM card. They could not confirm if I would lose voicemail and/or texts and since I am involved in a legal dispute as a plaintiff and can't lose that data at this time I expressed concerns about the SIM card. Another option was for me to buy a new phone but the phone I wanted wasn't in stock. A Sprint agent then told me I had until March 31, 2022 to install the SIM card or upgrade so I felt relieved that I could put this on the back burner until March 2022. Then I received a text from Sprint on 12/12/21 stating that all outbound calls would be routed to a Sprint/T-Mobile agent starting on 12/19/21 unless I upgraded my device. I was shocked and called Sprint customer service and was told I had to buy a new phone. I explained that the phone I wanted wasn't in stock and that I was told I had until 3/31/22 to upgrade (or install the SIM card). The agent said he could send me a phone and I said I wanted a particular phone (a lightweight mini). He said he found one in a different color than what I wanted and would find out if he could send it for free and not charge me for it. I never agreed to this and next thing I knew I was sent a tracking # for the phone. I received the phone and planned to go to a Sprint store that weekend to transfer data from my old phone. But that day, I received a "device return envelope" from Sprint. I was confused so I called and was treated horribly. I was told the "free" phone wasn't free and that I had to send my current device (an old SE which I own outright). I tried to explain that I wanted to hold onto it and was promised the new phone was free. I was told I had to pay for the new "free" phone. It's Sunday 12/19/21 and I am afraid of not having the ability to make outbound calls. I was told the device return envelope was generated automatically and nobody has apologized for doing that. I feel that it's negligent and dangerous for Sprint to threaten to cut off people's service and forbid them from making outbound calls unless they upgrade prior to the 3/31/22 deadline. Their behavior is tyrannical and negligent. They were decent until there merger with T-Mobile.

the worst customer service available. agents are not knowledgeable and I get different answers depending on who you talk to the day. when they say you will receive a credit, you will not. You will call and call and call. It seems like they are trying to discourage you with the slowness and lack of competence. They owe me a ton of money for their outright lies and charging me for things I never asked for.

Absolute garbage, nothing but a bunch of lies from any customer service rep( and I've talked to probably 20 of them). Don't believe a single word you hear and under no circumstances switch to any "better" plans they are advising you to. It will ended costing you more money.

Sprint has lost their minds. First promised to fix a problem they caused by offering me a credit for them to not keep that promise and overcharge me on my bill. Then the supervisor Haley admitted that she finally found the notes from that interaction to only offer a lower amount of credit then put me on hold for a hour only for the line to hang up. Never go with sprint/tmobile!

Screw
sprint they suck and they are be far the WORST in customer service . I do not recommend their service as well they will find ways to steal money from you, they lie and will raise your every time.