Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
3,7
Moyen
7 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 50 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Rent och fint till ett rimligt pris
Rent och fint till ett rimligt pris. Rekommenderas.
7 octobre 2026
Flyttstäd för en lägenhet i Helsingborg
Flyttstädningen blev godkänd av hyresvärden.
27 septembre 2026
Avis spontané
Försökte lurar oss på flera tusen och…
Försökte lurar oss på flera tusen och dåligt städat
24 septembre 2026
Avis spontané
Lösningsorienterad kundtjänst
Bemötandet från kundtjänsten har varit väldigt proffsig. Det har alltid varit snabba och vänliga, samt lösningsorienterade vilket verkligen uppskattas!
27 octobre 2025
Avis spontané
SCAM company that cheated already on the third cleaning case
Moved to them after having Staffanstorps Städ & Kemtvätt for 3 years.
Family business with Lucas Duverius as an owner.
This company gives you a standard (for them) contract form. However for some reason it does not include "sv: Arbersbesrinving". That was actually the first warning sign for me...
The company that I used before - Staffanstorps Städ & Kemtvätt, had approximately 40 checkboxes as a standard add-on to the main contract. Checkboxes were room-by-room and filled in, based on our mutual agreement.
First two cleaning occasions with Stadcompaniet went actually without any issues. Three persons came at the appointed time and made proper cleaning job.
As far as I noticed, only one cleaning lady was swedish speaking, she was giving orders, controlling the work of other 2 collegues and also helped herself. It took approximately 1,5 hours for three of them to finish the cleaning.
The cheating started on the third occasion. The swedish speaking lady was not there. Two other persons working without her control managed to finish the "cleaning job" in 1 hour and 15 minutes.
Some basic items has been skipped. For example no cleaning has been done in the kitchen oven, micro, etc...
But the worst thing was that they skipped wet mopping. This was a mandatory part of our verbal agreement with Lucas, when we signed the contract.
I immidiately reported this case by mail(phone was not answering), to Lucas and he called ma back the same day. That was Friday, at 17:10. I invited him to my house in order to check personally the quality of the cleaning, but he did not want come, explaining this by Friday evening mood and other priorities.
I wrote an official complain to the company email adress, asking about 2 mandatory requirements in case they want to keep me as a customer:
1. Proper, quality cleaning of the house is a must.
I have 2 floors house with 200 sq. meters of cleaning surface, 3 bathrooms, big kitchen, 4 carpets. I also have 5 cats, four of them are very fluffy. We agreed on the cleaning every second week.
Even in theory the proper cleaning cannot be performed in my case within 1 hour and 15 minutes by 2 persons!!!
BTW the guys that Lucas & Co are using for their cleaning services does not look in general as "professional cleaners" with big experience to me.
I strongly recommend appropriate swedish services to check their certificates and all other documents, that are required for performing this kind of job professionally in Sweden.
2. Due to skipping of wet mopping is direct vialation of the contract, I required:
a) Removing the invoice for this "cleaning" case.
b) Proper explanation how all this could have happened, and what will be done in order to avoid this happening in future.
The answer that I go was really surprising...
Lucas replied that his personal is actually allowed to go home earlier due to.... Friday!
That was not communicated to me in any way, when we signed the the contract and selected Fridays as a cleaning days for my house!
After some short mail conversation we ternimated the contract based on mutual agreement. The invoice for this "1 hour, 15 minutes cleaning case" has been removed by Lucas as a good will.
In addition, I'd like to say that their fancy web page is the same scam as the whole company. It has a very interesting logo "Nöjd Garanti" with 5 starts on it.
Accordind to Lucas, these stars are not any official reward, ...it "reflects our ambition to have satisfied customers and to provide a service people are happy with"...
Amazing Lucas, but really confusing. Serious companies never give themselves stars, they EARN them! Example is Micheline restaurant system!
All the material here can be easily confirmed. If any official swedish service is interested how Stadcompaniet is doing their business in Sweden, I will be happy to share mail thread and pictures.
6 mars 2026
Avis spontané
Réponse de StädCompaniet
Hello Lev,
Thank you for taking the time to share your experience and for the time you were a customer with us.
As confirmed in our email correspondence, the cooperation was terminated by mutual agreement. The invoice for the cleaning visit in question was also removed as a goodwill gesture in order to close the matter in a smooth and constructive way. This was done without any admission of fault on the company’s part.
Our services are performed according to the agreement signed with the customer. Each cleaning visit is provided at a fixed price per visit and is therefore not based on a specific number of working hours. Planning of working time, staffing and work methods is managed by the company.
Our office and phone hours are weekdays until 16:00. Home visits or quality inspections at private residences are therefore normally not carried out outside these hours. Any feedback or concerns are instead handled through our regular contact channels during office hours.
We always take customer feedback seriously and continuously work to maintain a high level of service. At the same time, we respect when a customer chooses to move forward with another provider.
We wish you all the best going forward.
Kind regards,
StädCompaniet Syd AB
Helt fantastiskt duktiga
Helt fantastiskt duktiga. Tom hyresvärden undrade vilken firma vi använt för dom hade aldrig sett så bra städning tidigare.
24 juillet 2024
Avis spontané
Réponse de StädCompaniet
Hej,
Stort tack för din fina recension. Det betyder mycket för oss att höra att både du och din hyresvärd var så nöjda med resultatet. Vårt team arbetar alltid med noggrannhet och engagemang, och det är väldigt uppskattat när det märks så tydligt.
Vi ser fram emot att få hjälpa dig igen när behovet uppstår.
Vänliga hälsningar
Kundservice på StädCompaniet
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.