I loath modern communications so you’re fortunate I’ve responded with your online survey! I booked my crossing by calling Stenaline by phone to make my booking and it was so quick and easy to do over... Voir plus
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Lisez les avis des autres
Over an hour late sailing; slow to load --why not load cars before trucks?; minimal facilities with no quiet place to relax; very basic duty free. Will try Irish Ferries next time. About time Rosslare... Voir plus
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My car happened to refuse to start as I stopped to show my passport after entering the ferryport. I felt so supported and helped, first 3 men who pushed the car back into engine to get onto the ferry... Voir plus
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I far prefer traveling to Ireland by Stena Line than by air. No worrying about what I can or can’t take, no worrying about overweight bags, no queues, no rushing about, loads of room, more comfortable... Voir plus
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À propos de l'entreprise
À propos de Stena Line UK
Écrit par l'entreprise
At Stena Line, we're all about making your journey by sea as easy and enjoyable as possible. For over 60 years, we've been connecting people to destinations across Europe.
Whether you're off on an adventure or heading home for a visit, we’ve got you covered with comfy cabins, tasty food, and plenty of onboard entertainment. Travelling with young children? Bringing your furry friend? No problem—we’ve got dedicated spaces for them to rest and play too. With our modern ferries, friendly crew, and a commitment to making every trip smooth and stress-free, we're excited to welcome you onboard.
Ferries to Scotland
- Belfast – Cairnryan
Ferries to England
- Belfast – Liverpool
- Hook of Holland – Harwich
Ferries to Wales
- Dublin – Holyhead
- Rosslare – Fishguard
Ferries to Ireland
- Holyhead – Dublin
- Fishguard – Rosslare
- Liverpool – Belfast
- Cairnryan – Belfast
Ferries to the Netherlands
- Harwich – Hook of Holland
Plan your road trip to Europe
As a family-owned Swedish company, Stena Line operates 18 routes across northern Europe. If you’re looking for an easy way to travel between countries such as Denmark, Sweden, Germany, Poland and Latvia, be sure to check out our wider route network.
Good to know
We understand that passengers come with luggage, so we won’t charge you any extra for yours. Car passengers can bring as much as they can fit into their vehicles. And foot passengers can bring as much as they can carry, so long as no single piece of luggage is over 23kg in weight. That makes packing a whole lot easier!
How to book ferry travel
Visit www.stenaline.co.uk to plan your ferry trip and see our special offers. Use the Low Fare Finder to get the lowest price, upgrade to a Flexi or Premium fare, or treat yourself to a little bit of luxury in the Stena Plus Lounge.
Coordonnées de contact
Royaume-Uni
- www.stenaline.co.uk
4,2
Bien
2 k avis
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
All aspects of recent visit to Northern…
All aspects of recent visit to Northern Ireland went extremely well. Partially due to the excellent service provided by Stena line.
10 avril 2026
Not impressed with the lounge
Not impressed with the lounge. Expensive to add to the trip and if you are not in first 8 people into the lounge, you won’t get a reclining seat.Same applies to the food, the initial offerings don’t get topped up so if you are slow to access the lounge, poor seats and poor food offerings. The food offered is pretty poor which leads to asking why would you pay the extra for a standard seat and very average food offerings. Doubt I’ll upgrade to the lounge in future bearing all of this in mind.
19 avril 2026
Rosalind in the lounge area made the…
Rosalind in the lounge area made the trip wonderful, her interaction with all the passengers was warm ,genuine and hospitable. Thank you ❤️
20 avril 2026
An enjoyable experience
Straightforward easy boarding.
Pleasant comfortable Plus lounge.
Altogether a very enjoyable experience.
10 avril 2026
It was a first class experience…
It was a first class experience travelling to and from Belfast. The pets lounge is comfortable and quiet.
20 avril 2026
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Left Over half hour late and only…
Left Over half hour late and only problem it was very cold on board Lookong forward to big ship returning in May otherwise will have to use Irish ferries
20 avril 2026
Réponse : Stena Line UK
Good afternoon,
Thank you for your review.
We’re sorry to hear about the delayed departure and that it felt cold on board, as we understand how this can affect comfort during your journey.
We appreciate your comments regarding the return of the usual vessel and hope this will better meet your expectations.
Regards
Dave
Stena Line
Declining value of vip tickets
This is about the Harwich to Hoek van Holland route.
Since the refurbishment of the ferries, the company has unfortunately made the experience poorer, so it no longer stands apart for other ferry companies, especially when it comes to vip tickets.
Breakfast is no longer included in the ticket, while the difference in price compared to standard and flexible tickets remain the same.
The breakfast experience has fewer choices and it resembles a production line with a one way route,
without the same buffet options as before (and now I have to pay for it, even on a vip ticket!)
The new vip lounge concept is now a very busy area with many waiters constantly asking if I want my glass filled or if they should get me the menu or .... ! Leave ne alone, I'm there to relax! I'm aware that this is an attempt to increase sales, but it makes my experienced worse! It was much more relaxed in the old smaller lounge! I realise that others have a different view, but this is how it impacts me. The result is, that I no longer buy vip tickets, but just standard flexible tickets, as the very small difference in flexibility is of no concern for me, but the decline in value of the vip ticket is. Also I no longer take breakfast on the ferry.
17 avril 2026
Réponse : Stena Line UK
Good afternoon,
Thank you for sharing your review.
We are sorry to hear that the changes following the refurbishment have reduced the value and enjoyment of the VIP ticket for you.
We understand your disappointment regarding the removal of breakfast, the reduced choice and new service format, and how the revised VIP lounge experience now feels less relaxing. Your comments clearly explain why these changes have influenced your decision to no longer purchase VIP tickets or dine on board.
Your feedback is greatly appreciated and will be shared with our team.
We hope to welcome you back onboards in the future.
Regards
Dave
Stena Line
Great trip and lovely crew
Booking was easy, information was clear, boarding was straightforward, cabin was clean and comfortable and most of all the staff were lovely- helpful informative
17 avril 2026
A comfortable way to the Netherlands
Smooth check in, spacious cabin, pleasant staff and crew. Extremely helpful man at service desk. Overall a good journey.
20 avril 2026
Regular traveler on the Harwich to Hoek…
Regular traveler on the Harwich to Hoek van Holland - always an excellent service on both ships on the route as well as the ports on both ends of the route
20 avril 2026
No problems with getting on and off the…
No problems with getting on and off the ferry everything was like clockwork, staff are all very friendly and booking was easy
Our cabin was lovely had everything we needed as I was travelling with a small dog but it was so hot and no way of turning down the heat!!
20 avril 2026
Réponse : Stena Line UK
Good afternoon,
Thank you for your review. We’re pleased to hear that boarding ran smoothly, the booking process was easy, our staff were friendly, and that the cabin suited your needs when travelling with your dog.
We’re sorry to hear that the cabin temperature was too warm and that there was no way to adjust it. Your comments have been noted and shared with our team.
We hope to welcome you back onboard in the future.
Regards
Dave
Stena Line
Ben My Chree is not an acceptable…
Ben My Chree is not an acceptable substitute. It’s small, sways badly in even mild swell. Seats are very uncomfortable and there’s nowhere to lie down, as no cabins are available. Price was exorbitant too, and I’ve been travelling with Stena for a lot of years now. Flying will probably be my preferred option now, sadly. End of an era.
17 avril 2026
Réponse : Stena Line UK
Good afternoon,
Thank you for sharing your review, and for your many years of travelling with us. We’re truly sorry to hear that your experience on the replacement vessel did not meet your expectations, particularly in terms of comfort, onboard facilities, and value for money.
We understand how disappointing this must have been, especially when compared to previous journeys, and we appreciate you taking the time to explain the specific aspects that affected your experience. We regret that this experience has led you to reconsider travelling with us and we will pass your comments on to our team.
If you wish to discuss this further please contact our customer services team via the contact form on our website at stenaline.co.uk/contactform
Regards
Dave
Stena Line
We drove 4h and got 1h before the ship…
We drove 4h and got 1h before the ship is here and we were meant to set off 1h ago now we been sat for another hour like have some respect for others time really bad waiting time
19 avril 2026
Avis spontané
Réponse : Stena Line UK
Good morning,
Thank you for sharing your review.
We’re very sorry to hear about the delay and appreciate how frustrating this must have been, especially after a long journey to the port and arriving in good time for your scheduled departure.
We understand how important our customers’ time is, and we regret that the waiting time fell short of expectations on this occasion. Your feedback has been noted and will be shared with the relevant teams as part of our ongoing efforts to improve communication and punctuality.
If you wish to discuss this further please contact our customer services team via the contact form on our website at stenaline.co.uk/contactform
We hope to welcome you onboard in the future for a smoother experience.
Regards
Dave
Stena Line
Réponse : Stena Line UK
Good morning,
Thank you for leaving us a review. We’re delighted to hear that you found the sailing reliable and enjoyed the comfortable experience, along with the friendly service from our crew. We hope to welcome you onboard again soon.
Regards
Dave
Stena Line
Réponse : Stena Line UK
Good morning,
Thank you for your 5 star review. We’re delighted to hear that you found the experience efficient, clean, and comfortable, and that our team were helpful and polite. We look forward to welcoming you onboard again soon.
Regards
Dave
Stena Line
Comfortable joirney
19 avril 2026
Réponse : Stena Line UK
Good morning,
Thank you for your 5 star review. We’re pleased to hear you had a comfortable journey and look forward to welcoming you back onboard again.
Regards
Dave
Stena Line
poor all round experience
Over an hour late sailing; slow to load --why not load cars before trucks?; minimal facilities with no quiet place to relax; very basic duty free. Will try Irish Ferries next time. About time Rosslare Fishguard ferry was replaced--cancellations on two crossings previous years.
14 avril 2026
Réponse : Stena Line UK
Good morning,
Thank you for taking the time to share your review.
We are sorry to hear about the delay to your sailing and that your overall experience did not meet expectations.
We understand how frustrating delays, loading processes, and limited onboard facilities can be, and we appreciate your comments regarding the lounge space and duty-free offering. Your feedback about the Rosslare–Fishguard route and previous cancellations has been noted and will be shared with our team.
If you wish to discuss this further please contact our customer services team via the contact form on our website at stenaline.co.uk/contactform
We hope to welcome you back onboard in the future.
Regards
Dave
Stena Line
Easy & efficient booking
Easy & efficient booking, loading, sailing and disembarkation.
Stena line is an example for others.
16 avril 2026
Réponse : Stena Line UK
Good morning,
Thank you for your review. We’re delighted to hear that you found the booking, loading, sailing, and disembarkation process easy and efficient. We look forward to welcoming you onboard again.
Regards
Dave
Stena Line
Easy to book and check in
Easy to book and check in. Staff brilliant. Good information re short delay to service.
19 avril 2026
Réponse : Stena Line UK
Good morning,
Thank you for sharing your review. We’re delighted to hear that you found the booking and check-in process easy, and that our staff made a positive impression. It’s also great to know that the information provided about the short delay was helpful. We look forward to welcoming you onboard again soon.
Regards
Dave
Stena Line
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