Stone Deals Avis 

Very poor customer service rude and inconsiderate. I have used them before with no issues but since then there are some significant changes in the customer service- would not user again or recommend.

Wonderful customer service. I just required a few mosaic tiles to repair some shower tiles. Jo at the company was incredibly helpful for such a tiny order, and a member of staff who lived near me even hand-delivered the tiles. At a time when there often seems to be little customer service, the way I was treated was outstanding!

Company sent some lovely travertine tiles but sent 23 tiles short of the job we paid for 51sm and received 46 we tried to get the rest sent out but was denied called it was our fault absolutely shocking take your money elsewhere, we've had to re design and use a different company. Shocking from the manager !!!!

We were extremely pleased with the service that Jo provided to us from Stone Deals. We wanted to order a specific travertine wall tile for our kitchen/diner and utility room. Jo was so helpful and kept us informed at each stage of the ordering process as well as updating us on the progress of our delivery dates. We need some additional tiles (we miscalculated numbers required!) but Jo ensured that this extra order request was dealt with speedily and it did not affect our tiler's work schedule. Jo was very professional and efficient with a pleasant manner, the tiles were exactly as we hoped and all delivered on time and in perfect condition. We cannot that Jo and Stone Deals enough and do not hesitate to highly recommend them. Thank you!

Great customer service with all the Staff , Jo is Always Really helpful with my questions and the products are excellent.
Kevin

Great product and customer service as always. We are using this company on regular basis and never had any issues. Thank you!

I am happy with the goods and the customer service. The stones were exactly as promised. The delivery process was very smooth.
Customer service was very friendly and they paid great attention to detail, which made the experience very pleasant.

I wanted a bit more information on the variations on the Carrara tiles, I spoke to Jo who was knowledgeable she also sent me photos of the tile they have in the warehouse, having these was useful in making out decision.
We went with the Carrara White.
The whole process from ordering to delivery went without a fault.
I would definitely recommend this company and I can not wait for my tiles to be installed.
Thank you Jo for all your help.

Amazing customer service and product pricing, will order again

I couldnt even place order for samples on check out.
Their site will make the transaction hope not take your money but not release the order , your bag is still full..something is very doggy here planing to speak with the bank i was even afraid is some spam to take your card details.
No email on the customer service you can speak with about any issue.
Not recomending at all.

Amazing customer service. Thank you Stone Deals

Wonderful products and fantastic service

Another great experience with this company, tiles arrived intact and brilliant product. I will continue using them as long as I am trading in the sector

I cannot recommend this company. I ordered 6.5 square meters of tile. This worked out to 35 tiles. Of the 35, 10 have flaws. I photographed and catalogued the flaws as instructed. Initially, they tried to blame the courier- but the packaging was clearly intact and the problem is with Stone Deals. I then tried to fight them to get the 5 most damaged tiles replaced so the project could continue. I was then told that I must be taking photos of the back of the tile and not the front- so I took front and back photos. At this point, Stone Deals have stopped communicating with me and are just ignoring me. They have never acknowledged the front and back photos that I’ve sent. Dealing with this company has been unpleasant and difficult.

Charged me £72.00 for a standard delivery to deliver 2 small boxes of mosaic tiles which is extortionate. I tried to negotiate with customer services to see if anything could be done given the small quantity however theyd rather charge the standard fee rather than do future business.

Had an issue with some broken tiles in my delivery so I rejected delivery. phoned stone deals who had no issue immediately resending replacements. the next morning a new delivery in perfect condition. Rate a company on how well they deal with issues so can’t fault their service. Cost effective and great quality marble tiles. Very impressed!

Poor quality marble, no after sale support.
I purchased some marble on 28th March which turned out to be very poor quality.

I sent them an email asking for option to return/refund due to poor quality, they did not bother replying my email.

Good products and delivery. No problems

Ordered gold Calacatta tiles. When they arrived they were grey/ silver. I contacted and was told that it was because I had only opened a box and that I needed to open more to fund the gold colouring… 19 boxes later still no sign of any gold within the tiles… sent photos in of the tiles we were sent compared to proper gold Calacatta tiles. Company still do not acknowledge that they have sent the wrong ones. Worst part is when they try to talk their way out of why there is no gold… infuriating. Stone Deals, you’ve disappointed me and lost me as a customer. You don’t have to do this to others, just rename your product to generic Calacatta- less disappointment for future customers.

Received a small pallet of Silver Travertine tiles - there were problems with most of the tiles so I sent photos to Faye who assured me that they would pick the tiles up and swap them for new ones. As promised the tiles were swapped within a few days and I'm a very happy customer who has had excellent customer service. Would use again knowing that any issues are sorted straight away.