Sean at Store First has been fantastic. He has guided us through the process of renting a unit seamlessly. He explained everything thoroughly without being overbearing or trying to hard sell anythin... Voir plus
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Lisez les avis des autres
Sean at Safestore Ellesmere Port branch has been helpful throughout but excelled when making a suggestion to save me money that I hadn’t thought of myself. Highly recommend as they put the customer... Voir plus
L'entreprise a répondu
Excellent customer service .Nice clean efficient with great facilities.24 hours a day access.The free van pick up saved me multiple trips with the car. All delivered with a great price I would highly... Voir plus
L'entreprise a répondu
Easy access with plenty of trolleys to use. The lighting is adequate for moving stuff around but a bit minimal for sorting within the storage unit, although other units may be different.
L'entreprise a répondu
À propos de l'entreprise
À propos de Store First Self Storage
Écrit par l'entreprise
At Store First, we believe in offering the best value self storage units, which is why we include a free collection service, flexible contracts, and an exclusive 50% discount for the first 12 weeks. Our facilities also provide free Wi-Fi, kitchen areas, boardroom access, and parking, making storage more convenient than ever.
Store First is the UK’s number one choice for self storage units, offering individuals and businesses a secure, modern, and cost-effective storage solution. Whether you’re moving house, renovating, or need extra space for your business, we provide clean, spacious, and easily accessible storage units in a variety of sizes to suit your needs.
Unlike outdated lock-ups and garage spaces, our purpose-built self storage centres are designed for convenience and security. We offer secure 24-hour access, CCTV monitoring, alarms, and fob-entry systems, ensuring your belongings are safe at all times. Plus, every unit comes with a free heavy-duty padlock for added security.
Our friendly, knowledgeable teams are on hand to provide exceptional customer service, and with locations across the UK, Store First delivers hassle-free, all-inclusive self storage tailored to your needs.
Coordonnées de contact
Royaume-Uni
- info@storefirst.com
- www.storefirst.com
4,8
Excellent
1 k avis
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A répondu à 92 % de ses avis négatifs
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Daniel was amazing explained everything…
Daniel was amazing explained everything upfront.only down side mo help loading unloading
12 juin 2026
Great value and very professional
Sean at Store First has been fantastic. He has guided us through the process of renting a unit seamlessly.
He explained everything thoroughly without being overbearing or trying to hard sell anything, which can be very off putting.
We are also very impressed with the company as a whole and the deals they offer, especially the offer of a van on moving day!
12 juin 2026
Dan on customer service was very…
Dan on customer service was very helpful.
Helped me choose the right storage option for me. Friendly and professional.
11 juin 2026
Réponse de Store First Self Storage
Thanks so much for taking the time to leave a review. Great to hear Dan was so helpful in getting you sorted with the right storage option and made the whole process easy and straightforward. Really appreciate the feedback and thanks for choosing us at St Helens.
Always so helpful thank you to Chris…
Always so helpful thank you to Chris store manager for help with changing to a larger unit so quickly !
10 juin 2026
Réponse de Store First Self Storage
Thanks so much for the great feedback. Really glad to hear Chris was able to sort you out quickly and get you moved into a larger unit without any hassle. Appreciate you taking the time to leave a review and thanks for choosing us.
The staff member at the desk Kevin was…
The staff member at the desk Kevin was fantastic to deal with and able to answer all my questions and just a genuinely friendly guy absolute asset to your company
15 mai 2026
Réponse de Store First Self Storage
Thanks so much for your kind words. It’s great to hear Kevin made such a positive impression and was able to help with all your questions. He really is a brilliant part of the team and we’ll make sure this gets passed on to him. We really appreciate you taking the time to leave a review, and we’re glad you had a good experience with us.
Store First — Avoid
Where do I start.
From the very first interaction with Michael English, the so-called Store Manager at Store First Linwood, the experience has been nothing short of appalling. Rude, aggressive, and completely unprofessional from day one. Not once has he conducted himself in a manner befitting someone in a management position serving paying customers.
When an outstanding balance was raised by a member of their team, I immediately requested an invoice so I could make payment. That invoice was never sent. Every other email from every other business reaches me without issue — Store First emails are the sole exception. Rather than acknowledge this, they applied late payment fees during the exact period their own team failed to invoice me after I specifically asked for one.
It gets worse. When my trailer was parked on site — as a paying customer — they threatened to remove it, then invented a £30 plus VAT daily parking charge out of thin air. When I asked for the contractual clause authorising this charge, they couldn’t provide one. Because it didn’t exist. They then admitted in writing that a contract had “now been put in place” — confirming there was no such contract when the charges were applied.
I raised a formal complaint about Michael’s conduct. Sarah Fretwell, the so-called Director, responded by dismissing it and refusing to investigate until I cleared a disputed balance. That is not how complaints are handled. That is how businesses avoid accountability.
The entire correspondence has been submitted to Trading Standards Scotland and Citizens Advice. I would strongly advise any business considering Store First to think twice. The staff are unprofessional, the charges are questionable, and the management is completely out of their depth.
Avoid.
10 juin 2026
Avis spontané
Really helpful when we arrived and were…
Really helpful when we arrived and were unsure about what size of unit we needed. We had a look at two sizes and took the larger one to give us a bit of wiggle room.
10 juin 2026
Réponse de Store First Self Storage
Thank you for the 5 stars four our Glasgow store! It's great to know the team we're able to help with your storage needs and get you sorted with the right one. Thank you for being a valued Store First customer!
Excellent
Excellent customer service .Nice clean efficient with great facilities.24 hours a day access.The free van pick up saved me multiple trips with the car. All delivered with a great price I would highly recommend
9 juin 2026
Réponse de Store First Self Storage
Thank you for taking the time to leave us a review for our Ellesmere Port storage! We're thrilled to hear you've had excellent service and found the facilities to be clean and efficient. It's great that the free pick up saved you multiple car trips - that's what they're there for! Thank you again for the recommendation - we very much appreciate you being a Store First customer!
Very helpful staff
Very helpful staff, always available to answer questions. I had changed my storage for a larger one and it was all very smooth.
18 mai 2026
Réponse de Store First Self Storage
Thank you for the 5 stars for our Rushden storage - it's great to know the team have been helpful and you've had a smooth upgrade! Thank you again for choosing us.
The staff at Rushden are very…
The staff at Rushden are very professional and so helpful going above and beyond their duties to ensure that I was happy. The store is clean, tidy and expertly run.
9 juin 2026
Réponse de Store First Self Storage
Thank you for the great review for our Rushden storage! We're glad to hear the team have been above and beyond helpful with your storage needs and that you have found the facility clean and expertly ran - we very much appreciate that feedback! Thanks again for choosing Store First.
Staff friendly and very helpful
Staff friendly and very helpful. Storage facilities clean, 24 Hours access. It’s a great place to store. Excellent price!
15 mai 2026
Réponse de Store First Self Storage
Thank you for the great review for our Burnley self storage! It's great to know the team have been helpful and you've found the facilities clean, price excellent and taken advantage of our free 24 hour access. Thanks again for choosing us!
Excellent customer service
Excellent customer service! Really helpful and friendly. Super easy, love you guys, thanks!
8 juin 2026
Réponse de Store First Self Storage
Thank you for the great review for our Leeds storage! We're thrilled to hear you've had excellent customer service and the team have been helpful for your storage needs. Thanks again for choosing us!
Always excellent customer service
Always excellent customer service, especially from Lewis. Highly reccomend.
7 juin 2026
Réponse de Store First Self Storage
Thank you for the 5 stars for our Manchester storage. We're glad to hear you've had excellent customer service and thank you for the shout out for Lewis, he will very much appreciate that. Thanks again for the recommendation!
Helpful straightforward staff really…
Helpful straightforward staff really appreciated the free van. Good price and choice of storage size
7 juin 2026
Réponse de Store First Self Storage
Thank you so much for your kind words for our Burnley storage! We're really pleased to hear that our team made the process straightforward for you, and that you were able to take advantage of our free van — it's always great when that makes a difference. We're glad the pricing and range of storage sizes worked for your needs. We greatly appreciate you taking the time to leave us a review - thanks again for choosing us!
Réponse de Store First Self Storage
Thank you for the 5 stars for our Blackburn self storage - we're thrilled to hear you've had great customer service and support! Thank you for choosing us.
So easy to book and reserve online
So easy to book and reserve online, the lady that dealt with us was abdolylovy and so friendly and helpful
6 juin 2026
Réponse de Store First Self Storage
Thank you for the great review for our Rushden storage - we're thrilled to hear you've found it so easy to book and reserve online and that the team have been friendly and helpful - that's exactly what we aim for! Thanks again for choosing Store First!
Always make it simple to rent storage…
Always make it simple to rent storage with no hassle.
6 juin 2026
Réponse de Store First Self Storage
Thank you for the great review for our Barnsley storage - we're so pleased to hear you find it simple to rent storage with us, that is exactly what we strive for! Thank you for choosing us - we look forward to helping you again!
Great customer service,friendly staff
17 mai 2026
Réponse de Store First Self Storage
Thank you for the 5 stars for our Liverpool storage! We're pleased to hear you've had great customer service and the team have been friendly. Thanks again for choosing Store First!
Staff have been fantastic and really…
Staff have been fantastic and really clear and helpful. Facilities are clean, organised and easy to find. Prices best I’ve found after comparing 4 companies locally, definitely recommend :)
5 juin 2026
Réponse de Store First Self Storage
Thank you for the 5 stars- we're glad to hear the team have been helpful and that you have found the facilities to be clean and organised. We pride ourselves on competitive pricing so it is great to see you have found the best deal with us! Thank you again for choosing Store First!
Sean at Safestore Ellesmere Port branch…
Sean at Safestore Ellesmere Port branch has been helpful throughout but excelled when making a suggestion to save me money that I hadn’t thought of myself.
Highly recommend as they put the customer first before profit which was much appreciated.
Steve Smith
5 juin 2026
Avis spontané
Réponse de Store First Self Storage
Thank you so much for taking the time to leave such a lovely review! We'll make sure Sean gets the recognition he deserves, going the extra mile to find a money-saving solution you hadn't even considered is exactly the kind of customer-first approach we're so proud of. It means a lot to hear that came through in your experience. We look forward to continuing to look after you, and please don't hesitate to get in touch if there's anything else we can help with! 😊
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