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Story Homes Avis 

2 451
•
TrustScore 5 sur 5

4,9

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Lisez les avis des autres

Noté 5 sur 5 étoiles

We would like to say huge thank you to Brooke and Rachel at Robinsons fields for all their support ,care and help throughout our new build journey .They have both been amazing from start to finish ,a... Voir plus

Noté 5 sur 5 étoiles

We had a lovely experience with Jonathan Sinnott at Story Homes, Woodbridge, Preston. He was so warm, friendly and patient, explaining everything about our potential new home and the plot in great det... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Amanda and Lisa were incredibly helpful and welcoming during our visit to the Scotby Story Homes site today. This was my second time viewing the Dawson show home, and once again, the whole experi... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Fiona was lovely and welcoming considering we only called in without an appointment. She has a wealth of knowledge about the site, homes and local areas. We’ll definitely be considering the site when... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Constructeur immobilier
  2. aussi dans
  3. Lotissement
  4. Promoteur immobilier
  5. Société de construction

À propos de Story Homes

Écrit par l'entreprise


Welcome to the official Trustpilot page for Story Homes.

Story Homes builds high quality new homes across Cumbria & Scotland, the North East and the North West. Our homes are designed for modern living and built to last, with a specification that includes more than your average new build.

A Story home has beautiful spaces inside and out, featuring open plan living with kitchen islands, bi-fold doors and light airy spaces.

Our story hear from our customers Sustainable story Our house types

Coordonnées de contact

4,9

Excellent

TrustScore 5 sur 5

2 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,9

Tous les avis

(2 451)

456 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Story homes review

We have recently purchased our Forever Story Home! It came at us when we least expected it and everything has worked out perfectly. From the moment Samantha Denham called us to see if we were still interested as we’d been up 12 months earlier till now has been amazing! Explaining to us the process, being professional when we had any doubts or questions, helping us choose our kitchen & tiles etc it’s really been an amazing journey so far! You hear story’s but for us it’s been perfect so far and we are sure our forever home will be too. Thank you Sam for being so supportive through this journey with us we’d highly recommend Sam to anybody who is looking to purchase there dream home. We can’t wait to move in!
Thank you Tyler Lee Irving & Shannon Cherry

26 juillet 2026
Avis spontané
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Réponse de Story Homes

Thank you, Tyler and Shannon, for your lovely review.

We're delighted to hear that your journey to finding your forever home has been such a positive experience. Samantha will be thrilled to know that her support, professionalism, and guidance helped make the process enjoyable and stress-free, from your first conversation through to choosing your kitchen and tiles.

Thank you for trusting us with such an important milestone and for recommending Samantha to others. We wish you both every happiness in your new home and can't wait for you to move in and start this exciting new chapter.

Noté 5 sur 5 étoiles

Excellent service from Fiona

I was really happy with my experience at Summerpark. Fiona was friendly, helpful and professional throughout. Great knowledge of the area, communication and excellent customer service. 😊

11 septembre 2026
Avis spontané
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Réponse de Story Homes

Thank you for your kind review. We are delighted to hear that you had such a positive experience with us at Summerpark. Fiona will be pleased to know that her friendly, professional approach, local knowledge, and commitment to excellent customer service made such a positive impression.

Noté 5 sur 5 étoiles

Thank you to Kelsey for helping us find…

Thank you to Kelsey for helping us find and buy our home. Her communication was excellent, and she truly cared about making sure everything went smoothly for us. A brilliant asset to the team!

13 septembre 2026
Avis spontané
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Réponse de Story Homes

Thank you for your lovely review.

We're delighted to hear that Kelsey helped make your home-buying journey a positive experience. Her excellent communication and dedication to supporting our customers are qualities we value highly, and we're so pleased they made a difference for you.

Thank you for your kind words. We wish you many happy years in your new home.

Noté 5 sur 5 étoiles

excellent performance from the…

excellent performance from the management team, always kept well updated with the progress of my home, fully kept in the loop at all times

14 septembre 2026
Avis spontané
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Réponse de Story Homes

We're so pleased to hear that the team kept you updated and informed throughout your home-buying journey. Thank you for your review and we hope you continue to enjoy the experience with Story Homes.

Noté 5 sur 5 étoiles

We’ve just put our deposit down with…

We’ve just put our deposit down with Sam and Laura for our new home. They’ve been fantastic, they’ve showed us round multiple times. Answered all our questions and been really helpful helping us choose. They have made the process really easy and have gone above and beyond ☺️

13 septembre 2026
Avis spontané
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Réponse de Story Homes

Thank you for your lovely review! We're delighted to hear that Sam and Laura have made the process so easy for you. We'll be sure to pass on your kind words to them both. Enjoy the exciting journey to your new home!

Noté 5 sur 5 étoiles

Dumfries site

Met Fiona a few weeks ago as we are thinking of moving. She was so knowledgeable and helpful and answered all our questions, even the silly ones. A total asset to your sales team.

17 août 2026
Avis spontané
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Réponse de Story Homes

Thank you for taking the time to leave such a lovely review. We're delighted to hear that Fiona made such a positive impression during your visit.

Noté 5 sur 5 étoiles

Our experience with story homes has…

Our experience with story homes has been good so far , they have helped us sell are home through home move, they are keeping in touch with regular updates of the progress of our new home , sales executive Samantha Denham has been very helpful from talking us through reserving our plot to picking home upgrades nothing is to much trouble, so far so good 👍

30 août 2026
Avis spontané
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Réponse de Story Homes

Thank you for sharing your experience. We're thrilled to hear that Samantha has made your home-buying journey a smooth and enjoyable one so far. Your feedback means a lot, and we'll be sure to pass on your kind words. Best wishes for the next stages of your new home journey!

Noté 5 sur 5 étoiles

Sam is amazing

Sam has been extremely helpful, very informative, and has gone above and beyond to ensure that the house buying process has went smoothly. First class service provided! Thanks for everything Sam

13 septembre 2026
Avis spontané
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Réponse de Story Homes

Thank you for your kind review! We're so pleased to hear that Sam has been so helpful. We'll be sure to pass on your lovely feedback. Thanks again, and enjoy the journey to your new home!

Noté 5 sur 5 étoiles

First class customer care and service from Story Homes

From our 1st visit to Riverbrook Gardens many, many months ago until today, when we reserved our dream plot, I can honestly say we could not have had a better experience. Rebecca has kept in regular contact with us and couldn’t have been more supportive and empathetic, when we needed it. She has also shown total professionalism at all times. It has certainly been a roller coaster ride for us, especially when our 1st sale chain collapsed days before we were due to exchange (and reserve a plot). But we’ve finally got there and we are excited to be where we’re at. Looking forward to the next building stages, exchanging contracts and meeting with Rebecca to consider our options and upgrades in the next few months.

13 septembre 2026
Avis spontané
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Réponse de Story Homes

Thank you for your lovely review. We're delighted to hear that Rebecca's support, professionalism and regular communication made such a positive difference throughout your journey. Congratulations on reserving, and we look forward to supporting you through the next stages of your new home journey

Noté 5 sur 5 étoiles

Great Experience

As first time buyers, Kelsey has made us feel supported through the process of purchasing our first home. She has been efficient in answering any questions we have had and couldn't have done any more for us!

11 septembre 2026
Avis spontané
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Réponse de Story Homes

Thank you for your lovely review. We're delighted to hear that Kelsey has made your first home-buying journey such a positive experience. We'll be sure to pass on your kind words and wish you every happiness in your new home

Noté 4 sur 5 étoiles

We have had a very positive experience…

We have had a very positive experience with Kelsey throughout the process. She has always been friendly, helpful and kept us well informed, answering any questions we have had along the way. We really appreciate all of her help and support and have been very happy with the service she has provided.

11 septembre 2026
Avis spontané
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Réponse de Story Homes

Thank you, Mark, for taking the time to leave this review. We're delighted to hear that you have had a positive experience and it's fantastic to know that Kelsey has been able to answer your questions and keep you well informed every step of the way.

Noté 5 sur 5 étoiles

Kelsey has been absolutely amazing with…

Kelsey has been absolutely amazing with us, kept us informed and has been very helpful and there whenever we need to speak to her.

11 septembre 2026
Avis spontané
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Réponse de Story Homes

Hi Kieran,
We're delighted to hear that Kelsey has provided such excellent support throughout your experience. We'll be sure to share your kind comments with Kelsey.
Best wishes,
The Story Homes Team

Noté 5 sur 5 étoiles

Kelsey at Hawksley rise has been…

Kelsey at Hawksley rise has been amazing throughout the buying process. She has made it seamless and gave building updates regularly. Thank you!

10 septembre 2026
Avis spontané
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Réponse de Story Homes

Hi Katie,
Thank you for taking the time to leave such a lovely review. We're delighted to hear that Kelsey has made your home-buying journey a seamless and positive experience. We wish you every happiness in your new home.

Noté 5 sur 5 étoiles

Kelsey really is a credit to the…

Kelsey really is a credit to the company. She has gone above and beyond and always has a smile for everyone and is very welcoming. I have been to visit our house at show houses and am always glad we got her as our sales advisor. What a lovely young lady she is

8 septembre 2026
Avis spontané
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Réponse de Story Homes

Thank you for your kind feedback. We're delighted to hear that Kelsey has made such a positive impression. Her dedication, welcoming nature, and commitment to going above and beyond are greatly valued. We'll be sure to pass on your lovely comments to her. Thank you for choosing Story Homes.

Noté 5 sur 5 étoiles

Fantastic Service from Start to Finish

We have had such a positive experience purchasing our home with Story Homes at Summerpark and would highly recommend them to anyone considering buying here.

From the very beginning, Fiona, our Sales Executive, was absolutely fantastic. She was always friendly, approachable and incredibly knowledgeable, making the whole process feel straightforward and stress-free. Communication throughout was excellent. We were kept well informed with regular telephone updates, alongside being able to follow the different stages of our build online. Fiona was always happy to answer any questions we had and made what is such a big life purchase feel like a really enjoyable experience.

Since moving in, we absolutely love our new home and have been equally impressed with the aftercare we have received. Jamie, the Site Manager, has been extremely helpful and approachable, and genuinely makes you feel that nothing is ever too much trouble. Any questions or small issues we have had have been dealt with promptly and professionally, which has given us a lot of confidence in the team.

From reserving our home right through to moving in and the support afterwards, our experience with Story Homes has been fantastic. We are so pleased that we chose Summerpark and wouldn’t hesitate to recommend both Story Homes and the team here.

A huge thank you in particular to Fiona and Jamie for making our experience such a positive one!

8 septembre 2026
Avis spontané
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Réponse de Story Homes

Thank you for your wonderful review and recommendation. We're so pleased to hear that your experience at Summerpark has been such a positive one.

It's fantastic to know that Fiona's friendly approach, excellent communication, and support throughout your home-buying journey helped make the process enjoyable and stress-free. We're also delighted to hear that Jamie has been so helpful and approachable, providing reassurance and support whenever needed.

We'll be sure to pass on your kind words to both Fiona and Jamie. Thank you for choosing Story Homes, and we wish you many happy years and wonderful memories in your new home.

Noté 5 sur 5 étoiles

Chris from Story home Painter

Chris from Story home aftercare was on time, polite and went the extra mile.

8 septembre 2026
Avis spontané
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Réponse de Story Homes

Thank you for your feedback. We're pleased to hear that Chris was punctual, polite, and went the extra mile. We'll be sure to pass on your kind comments.

Noté 5 sur 5 étoiles

Mrs Laura was so helpful and made us…

Mrs Laura was so helpful and made us comfortable whole throughtout the meeting, by well explained all the details..

7 septembre 2026
Avis spontané
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Réponse de Story Homes

Thank you for taking the time to leave this lovely review. We're delighted to hear that Laura made you feel comfortable throughout your meeting and took the time to explain everything clearly.

Noté 5 sur 5 étoiles

We had a great experience with Story…

We had a great experience with Story Homes. Kelsey was very knowledge about the development and our particular plot. She gave us in depth information on the details, drawings and plans and helped us understand the process easily. We were able to go back to review options at convenient times whenever we needed before deciding what choices to make. Kelsey also had great surrounding knowledge about local schools and other facilities in the area which was very helpful to us in choosing the development

1 mars 2026
Avis spontané
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Réponse de Story Homes

Thank you for taking the time to leave such a wonderful review. We're delighted to hear that Kelsey was able to support you throughout your journey. Providing clear information and guidance to help our customers make informed decisions is incredibly important to us, so it's fantastic to know that her knowledge helped make the process easier and more enjoyable. We wish you every happiness in your new Story home.

Noté 5 sur 5 étoiles

Kelsey has been able to answer all of…

Kelsey has been able to answer all of our questions and during the process of buying the house, she has been nothing but helpful.

7 septembre 2026
Avis spontané
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Réponse de Story Homes

Thank you for your kind review. We're delighted to hear that Kelsey was able to answer your questions and provide helpful support throughout your home-buying journey. We appreciate your feedback and wish you all the best in your new home.

Noté 5 sur 5 étoiles

Very helpful Aftercare team member

Nesha in the Aftercare team has been very helpful and efficient, organising repairs, assiduously chasing up contractors when necessary and checking in with us on progress. It has been much appreciated.

2 septembre 2026
Avis spontané
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Réponse de Story Homes

Thank you for your kind feedback. We're delighted to hear that Nesha provided such helpful and efficient support. We'll be sure to pass on your comments to her and the Aftercare team.

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