Having had a poor experience in a local Audi dealership near Windsor (won't name which one!), I now take my Audi to Amersham. Their service has always been great, really attentive staff, always quick... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementWhite Lion Road 4-8, HP7 9JD Amersham, England, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Superb customer service across all areas over 10+ years, I’ve bought second hand and new Audis from Audi Amersham and have been using their service plan exclusively- appreciate the proactive calls to... Voir plus
L'entreprise a répondu
Issues with brand new car purchased from day one . Waiting for months to have it looked at and after 2 days in the garage , no fix. Now waiting for ages again to have the car looked at -again . The se... Voir plus
L'entreprise a répondu
Came here after being ignored at West London Audi, what a difference. Loui our sales advisor was amazing from start to finish. I'm loving my brand new car.
L'entreprise a répondu
À propos de l'entreprise
- Concessionnaire automobile
- Centre de contrôle technique
- Fabricant de voitures
- Garage automobile
- Service de vidange d'huile
- Vendeur de voitures d'occasion
Écrit par l'entreprise
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
Écrit par l'entreprise
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Coordonnées de contact
White Lion Road 4-8, HP7 9JD, Amersham, England, Royaume-Uni
- 01494 304 692
3,5
Moyen
113 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
I asked for my vehicle not to be washed…
I asked for my vehicle not to be washed and it was washed. I also have a mileage discrepency on my digital service history that has not yet been corrected.
27 janvier 2025
Réponse de Stratstone - Audi Amersham
Hi Simon,
We're disappointed to see you haven’t had a positive experience.
Satisfaction is one of our top priorities, so we would like to learn more about your experience to see if there is anything we can help with.
Please contact us at service.followup@stratstone.com and we will ensure to put you in contact with the leadership team.
Thank you,
Customer Services
could have checked the brake fluid !
24 janvier 2025
Réponse de Stratstone - Audi Amersham
Hi Mark,
We appreciate you taking the time to share your feedback.
We understand your concern about the brake fluid check.
We strive to provide thorough service and will take your feedback into consideration.
Customer Services
Great Service
Josh was very helpful and attentive. The work was completed quickly and efficiently
6 janvier 2025
Réponse de Stratstone - Audi Amersham
Hi Sadia,
We appreciate your kind words about Josh's service and the quality of the work completed.
Customer Services
I have no complaints whatsoever
I have no complaints whatsoever, professionally served by understanding staff
27 décembre 2024
Réponse de Stratstone - Audi Amersham
Hi,
We strive to provide professional and understanding service to all our customers, and your comments are a great encouragement to us.
Customer Services
Casey the Receptionist was so helpful…
Casey the Receptionist was so helpful and understanding
17 décembre 2024
Réponse de Stratstone - Audi Amersham
Hi,
We strive to provide excellent customer service, and we're happy to know that Casey was able to assist you.
Customer Services
Very professional operation
Very professional operation. I felt my car was in good hands!
16 décembre 2024
Réponse de Stratstone - Audi Amersham
Hi Michael,
We always appreciate positive reviews!
Thank you, and happy motoring!
Customer Services
Not professional
11 novembre 2024
Réponse de Stratstone - Audi Amersham
Hi Zoë,
Thank you for getting in touch.
We're extremely sorry to see that you had a one-star experience with us - this is not the high standard of service that we strive to deliver.
If there is anything we can help with, please email service.followup@stratstone.com
Kind Regards,
Customer Services
The gentleman who looking after me was…
The gentleman who looking after me was very nice and very helpful.
15 novembre 2024
Réponse de Stratstone - Audi Amersham
Hi Mr Mahmood,
We are delighted to hear that you had a positive experience.
We appreciate your kind words about the helpfulness of our team member.
Customer Services
Expensive visit
As l said l was disappointed that l didn’t receive a video and the photo which l had to ask for a few times didn’t in my opinion resemble my tyres. My tyres had been replaced a 1000 miles ago and the picture was of a very old worn tyre with little tread!!
25 novembre 2024
Réponse de Stratstone - Audi Amersham
Hi Nigel,
We understand your disappointment about the missing video and the photo not accurately representing your tyres.
We strive to provide clear and accurate documentation for our services, and we're sorry that this wasn't the case for you.
Customer Services
Staff at Audi amersham were very helpful
30 novembre 2024
Réponse de Stratstone - Audi Amersham
Hi Parmod,
We strive to provide exceptional customer service, and we're happy to know that our team at Audi Amersham met your expectations.
Customer Services
The team were very good and looked…
The team were very good and looked after me and the car well.
11 novembre 2024
Réponse de Stratstone - Audi Amersham
Hi AJ,
We're delighted to hear you had a positive experience with our team.
Customer Services
Réponse de Stratstone - Audi Amersham
Hi Karen,
We appreciate your kind words and are glad to hear that you had a positive experience with the service team.
Customer Services
Car serviced at Amersham Audi
I bought my A4 from Amersham Audi and have it serviced by the dealership over the last 2 years.
5 novembre 2024
Réponse de Stratstone - Audi Amersham
Hi Mr Raj,
Thank you for your review and for choosing Audi Amersham.
We appreciate your continued business.
Customer Services
Good service
It is nice to be able to reach your staff on the phone without having to wait on hold. When I had questions I received a call back and was able to quickly resolve everything. Good service at a reasonable price.
30 octobre 2024
Réponse de Stratstone - Audi Amersham
Hi Marc,
A huge thanks for taking the time to rate your recent experience with us.
The leadership team love to see such great feedback!
Have a nice day,
Customer Services
I visited Amersham Audi very recently…
I visited Amersham Audi very recently after a warning light came up on my Audi A3. I was on the M3 heading towards Hertfordshire. I rang the garage and spoke to a very helpful lady on the reception desk. I was told it would be no trouble to bring my car in to get it checked. I arrive an hour later and was warmly greeted by the lovely lady on reception. She offered my wife and I a coffee while the car was checked. The technician was excellent and after checking the car and resetting the car computer we were on our way again. Brilliant customer service.
Thank you to all involved.
7 novembre 2024
Avis spontané
Réponse de Stratstone - Audi Amersham
Hello Mr Shepherd,
Thank you for your kind review,
We're so glad to hear about your positive experience at our dealership. It's wonderful to know that our team was able to provide you with the helpful and friendly service you deserve.
We appreciate you taking the time to share your feedback.
Take care,
Customer Services
Exceptional Customer Care
I changed my preferred service partner from a different Audi dealership to Stratstone Audi in Amersham and the difference in customer care was remarkable. From the initial contact to post-visit follow-ups, the level of service has been exceptional. I would highly recommend them!
24 octobre 2024
Réponse de Stratstone - Audi Amersham
HI Raj,
Thank you for your kind words!
We're thrilled to hear about your positive experience with our team.
We strive to provide exceptional customer care, and we're delighted that you've noticed the difference.
We appreciate your recommendation and look forward to continuing to serve you well.
Have a great day,
Customer Services
Friendly atmosphere and good…
Friendly atmosphere and good information throughout the cars's visit
20 octobre 2024
Réponse de Stratstone - Audi Amersham
Hi James,
We appreciate your kind words about our friendly atmosphere and the helpful information you received during your visit.
Customer Services
Terrible phone / email support
Not sure how you get hold of this dealership. Bought a car off them - very well looked after, but trying to get in touch with them for a service seems impossible. Emails sent - no reply. Message left on answerphone - no call back. Waited ages on phone to get through to the service desk. Such a waste of time, Don;t feel like they value their customers
30 octobre 2024
Avis spontané
Réponse de Stratstone - Audi Amersham
Hello David,
Thank you for getting in touch.
We strive to always deliver 100% satisfaction to our customers, so we're sorry to hear that you have had a one-star experience with us.
Please would you be able to email service.followup@stratstone.com so that we can investigate this further.
Thank you,
Customer Services
Efficient and friendly
Staff was super efficient and friendly and explained everything to me in full detail so there was no confusion
9 octobre 2024
Réponse de Stratstone - Audi Amersham
Hello John,
Thank you for your kind words.
We are thrilled to hear you had a positive experience with our team.
Customer Services
Réponse de Stratstone - Audi Amersham
Hi Brian,
We appreciate your kind words and are glad to hear you had a positive experience.
Customer Services
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.