Fixed fault and even provided extra parts not covered by warranty free. Local Audi dealers would not look at the car for 4 weeks, booked in within 48 hours car fixed in 24 hours, cleaned inside and ou... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
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Lisez les avis des autres
Excellent service today from Bryan & the Aftersales Team @ Aylesbury Audi. The new Aftersales Showroom set up was refreshingly Air conditioned with plenty of room .. excellent & prompt diagnosis and v... Voir plus
We recently purchased another car from Tej, and once again, the experience was absolutely fantastic. This is actually our second time buying from him, and it’s easy to see why we came back. Tej is k... Voir plus
L'entreprise a répondu
Do not use this dealership. Closed early without warning after telling me to collect my car. Wasted journey and no apology. No management accountability. The way I was treated made me feel unwelcome.... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Concessionnaire automobile
- Centre de contrôle technique
- Fabricant de voitures
- Garage automobile
- Service de vidange d'huile
- Vendeur de voitures d'occasion
Écrit par l'entreprise
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
Écrit par l'entreprise
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Coordonnées de contact
Bicester Road, HP19 8AL, Aylesbury, England, Royaume-Uni
- 01296 840 613
4,0
Bien
73 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
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Excellent Aftersales Facility
Excellent service today from Bryan & the Aftersales Team @ Aylesbury Audi. The new Aftersales Showroom set up was refreshingly Air conditioned with plenty of room .. excellent & prompt diagnosis and very polite reception teams.
5 août 2026
Avis spontané
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Snags on a previously purchased used…
Snags on a previously purchased used vehicle rectified with no issues
15 juillet 2026
Réponse de Stratstone - Audi Approved Aylesbury
Hello Mike,
I appreciate you taking the time to leave this review!
I am very pleased you are satisfied with your visit!
We hope to be of service to you again!
Stratstone Brand Customer Services
Lewis and Tej went above and beyond to…
Lewis and Tej went above and beyond to sort out my issues with my car
Excellent customer service.
31 juillet 2026
Avis spontané
Réponse de Stratstone - Audi Approved Aylesbury
Hello Steve,
I appreciate you taking the time to leave this review!
I am very pleased you are satisfied with your visit!
We hope to be of service to you again!
Stratstone Brand Customer Services
On going problems with car and ignored…
On going problems with car and ignored by garage.
3 janvier 2026
Avis spontané
Réponse de Stratstone - Audi Approved Aylesbury
Hello,
Thank you for taking the time to complete a review. We truly value your feedback and are committed to improving your experience with us.
To help us better understand, please reach out to our dedicated team at stratstonecustomercare@stratstone.com. By providing more details, you'll give us the opportunity to investigate thoroughly and work towards turning your experience around.
Your input is invaluable to us.
Best regards,
Stratstone Brand Customer Services
Fixed fault under warranty
Fixed fault and even provided extra parts not covered by warranty free. Local Audi dealers would not look at the car for 4 weeks, booked in within 48 hours car fixed in 24 hours, cleaned inside and out for free. Excellent service, deffinatly buy car from them again.
8 juillet 2026
Réponse de Stratstone - Audi Approved Aylesbury
Hello,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Stratstone Brand Customer Services
Réponse de Stratstone - Audi Approved Aylesbury
Hello Chris,
I appreciate you taking the time to leave this review!
I am very pleased you are satisfied with your visit!
We hope to be of service to you again!
Stratstone Brand Customer Services
Everything went very smoothly
21 avril 2026
Réponse de Stratstone - Audi Approved Aylesbury
Hello,
Thanks so much for your positive feedback and for choosing us. We're glad your experience was a good one and we'd love to know what could have made it a full five stars next time. We're always looking for ways to improve, so your insight really helps us keep raising the bar.
Stratstone Brand Customer Services
Very happy with Finlay who took care of…
Very happy with Finlay who took care of my car. He provided amazing service. He was very professional and easy to communicate with.
13 avril 2026
Réponse de Stratstone - Audi Approved Aylesbury
Hello Angel,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Crapstone
Crap company. Never fix things on time and when they do fix the car it usually fails soon after.
First time failed on the forecourt when leaving.
Second time the brand new fuel hose came off and spilled diesel all over the M1. Highways agency now seeking payment for the cleanup.
Avoid this dealer.
Note Stratstone reply 2 months after my review asking for more details. You had all the details in the several hours we spent discussinf this in your branch. Standard canned response tells you all you need to know. Deduct one more star for a round ZERO STARS.
4 avril 2026
Réponse de Stratstone - Audi Approved Aylesbury
Hello Stefan,
Thanks for sharing your feedback on your experience with Stratstone Brand. We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Stratstone Brand Customer Services
Réponse de Stratstone - Audi Approved Aylesbury
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Réponse de Stratstone - Audi Approved Aylesbury
Hello Rennie,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Very professional approach and timely
Very professional approach and timely, thanks also for the complimentary car wash
27 février 2026
Réponse de Stratstone - Audi Approved Aylesbury
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Great customers care and take good care…
Great customers care and take good care of the car
26 février 2026
Réponse de Stratstone - Audi Approved Aylesbury
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Great work team Aylesbury Audi
Great work team Aylesbury Audi, good customer service is what it’s all about… always difficult in the service department and you’re doing it well.I’d definitely recommend, thank you.
16 février 2026
Réponse de Stratstone - Audi Approved Aylesbury
Hi,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience with us at the Dealership.
Have a lovely day!
Stratstone Brand Customer Services
Car in safe hands
Expected on time, given an approximate time to return when the job was completed and generally well looked after. I enquired at the time about a new (second hand) car and the salesman went about his business in a competent and friendly manner - without being "pushy" or a successful sale following!
12 février 2026
Réponse de Stratstone - Audi Approved Aylesbury
Hello Peter,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Stratstone Brand Customer Services
Slow warranty permission
It took a long time to obtain warranty permission and the spare part finally obtained was incomplete causing further delay.
18 septembre 2025
Réponse de Stratstone - Audi Approved Aylesbury
Hello Jan,
Thank you for sharing your feedback with us. Your input is incredibly valuable as it helps us enhance the experience for all our customers.
We understand that a three-star rating can indicate a neutral experience, and we're committed to improving. To better understand your perspective and make the necessary improvements, we kindly ask you to provide more details by emailing us at stratstonecustomercare@stratstone.com.
This will enable us to address any areas of concern and ensure a better experience for you and others.
Thank you once again for taking the time to review us.
Stratstone Brand Customer Services
Avoid Audi Aylesbury – Dealership can't be trusted!
Do not use this dealership.
Closed early without warning after telling me to collect my car. Wasted journey and no apology. No management accountability. The way I was treated made me feel unwelcome. Complaint handling has been just as bad. I would not return and would not recommend them to anyone.
23 décembre 2025
Avis spontané
Réponse de Stratstone - Audi Approved Aylesbury
Hello,
I am sorry to hear of your experience
It isn't the level of customer service that we aim to provide and certainly isn't how we want our customers to feel. We apologise that you haven't received the experience that is expected.
We will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.
Thank you,
Stratstone Brand Customer Services
Réponse de Stratstone - Audi Approved Aylesbury
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Réponse de Stratstone - Audi Approved Aylesbury
Hello,
Thanks for sharing your feedback on your experience with Stratstone Brand. We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Stratstone Brand Customer Services
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