I’m so impressed with Stratstone Audi Halesowen. I received outstanding service when I purchased my car last October. On my return to the dealership to have my car MOT’d the customer service was... Voir plus
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I took my car for it's annual service at the Audi Halesowen branch. I had a good experience overall. This was significantly different to previous interactions I had with the team. My point of contact... Voir plus
L'entreprise a répondu
A real customer centric approach from the team. I had an issue that originated at another branch asthey had closed down and couldn’t resolve. Audi Halesowen just took it in there stride to get it sort... Voir plus
L'entreprise a répondu
I WOULD LIKE TO THANK STUART THE PARTS MANAGER AND DAVID HOPSON FOR THERE HELP TO SOLVE A SPACE SAVE ISSUIE ON OUR A3 SALOON. GUYS THANK YOU VERY MUCH FOR YOUR HELP AND ALSO THE LADY ON RECEPTION FO... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Concessionnaire automobile
- Centre de contrôle technique
- Fabricant de voitures
- Garage automobile
- Service de vidange d'huile
- Vendeur de voitures d'occasion
Écrit par l'entreprise
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
Écrit par l'entreprise
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Coordonnées de contact
Manor Lane, Halesowen,, B62 8RD, West Midlands, Royaume-Uni
- 01214 688 767
4,1
Bien
108 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
This survey doesn’t work
This survey doesn’t work. I wrote my comments tried to send it and it’s disappeared. You’re very lucky if someone decides to give comments and it needs to be a seamless harvesting of the information.
Please don’t expect us to use American style dates, Audi is famed for its ridiculous computerised systems and that is another nail in the coffin for people Completing surveys. The experience was about two weeks ago. I haven’t got the date in front of me and I don’t see why I should have to look for it.
1 juin 2025
Réponse de Stratstone - Audi Halesowen
Hello Diane,
We appreciate you taking the time to share your experience.
We're sorry to hear the survey didn't work as expected and that your comments disappeared.
We'll investigate this issue to improve the survey process and date input.
Thank you for your feedback.
Customer Services
Réponse de Stratstone - Audi Halesowen
Hi Muzammil,
Thank you for taking the time to leave us this positive review!
It’s lovely to see you had a great experience with us!
Customer Services
Réponse de Stratstone - Audi Halesowen
Hi Andy,
Thank you for reviewing us!
We appreciate you taking the time to do this and hope you have a great day!
Customer Services
Fantastic service nothing too much…
Fantastic service nothing too much trouble my go to dealership to look after my Audi car. I don’t think their service and professionalism can be bettered.
24 juin 2025
Réponse de Stratstone - Audi Halesowen
Hello,
We're happy to hear that you consistently receive fantastic service.
It's great to know our team goes above and beyond to care for your Audi.
We appreciate your positive feedback!
Customer Services
Clean and tidy waiting department…
Clean and tidy waiting department drinks if needed car was completed with no issues.
2 juin 2025
Réponse de Stratstone - Audi Halesowen
Hi Mark,
We're happy to hear that you found our waiting area clean and tidy, and that your car service was completed successfully.
Customer Services
Great experience
Great experience! Booking was done professionally and I was given choices on my booking and choices and dates of if I needed a courtesy car.
29 mai 2025
Réponse de Stratstone - Audi Halesowen
Hi Kymmar,
It's great to hear that the booking process was professional and that you were provided with options that met your needs.
Customer Services
This was my first experience with Audi…
This was my first experience with Audi having recently purchased a used Audi, I took it in for a diagnostic test, the whole process was strange everything was dealt with in the waiting area, no explanation was offered to exactly what had been done in the test, link sent and told these are the faults and that’s the cost, which was extortionate, a very cold and impersonal service, I didn’t get any sense of credibility…
I’ve had Minis for years and the service has always been spot on, warm/inviting clear guidance and reassuring with their knowledge and explanations. Not sure if this is typical behaviour for Audi but they certainly could learn a few things about customer service from Mini because I doubt I’ll use an Audi garage again.
Also they didn’t even wash the car not a big deal in the grand scheme of things, but for a company that claims to be a premium brand it certainly doesn’t treat its customers that way, definitely not what you would expect, considering their prices.
28 mai 2025
Avis spontané
Réponse de Stratstone - Audi Halesowen
Hello Sai,
We appreciate your feedback and regret that your first Audi service experience did not meet expectations.
We aim to provide clear explanations and a higher level of service.
We'll review your comments to improve our customer interactions and diagnostic process. Customer Services
Great service
On arrival we were made to feel welcome. It didn’t feel clinical and rehearsed like other dealerships I’ve been to in the past. Whilst waiting we were offered coffee and biscuits. When our car was ready they washed and cleaned it for us .
13 mai 2025
Réponse de Stratstone - Audi Halesowen
Hello Will,
We're happy to hear that you felt welcome and valued our approach. It's great to know you enjoyed the refreshments and appreciated the car cleaning service.
Thank you for your positive feedback.
Take care,
Customer Services
Friendly and helpful staff
21 mai 2025
Réponse de Stratstone - Audi Halesowen
Hi Andrew,
We appreciate your positive feedback!
Customer Services
Had to bring my car in for MOT and a…
Had to bring my car in for MOT and a warning light diagnostic. Dropped in at 815am but was not looked at till 1500 and phoned at 1630 to communicate they wished to keep it overnight which was not possible.
Therefore had to bring back 2 weeks later when assured that would be drop and wait with car available before 12 so could return to work. This didn't not happen with poor communication throughout with 5 hours without anyone coming to update unless asked.
I have used and bought from this garage pre stratstone and had no issues on multiple occasions. Needs to improve and would recommend people going elsewhere.
20 mai 2025
Avis spontané
Réponse de Stratstone - Audi Halesowen
Hi Mr Jordan,
We appreciate you bringing this to our attention.
We understand your frustration with the delays and communication issues surrounding your MOT and diagnostic appointments.
We're sorry we didn't meet your expectations, especially considering your positive experiences before.
We will review your feedback to improve our service.
Customer Services
Don’t normally leave a review
Don’t normally leave a review, but I guess this is the old fashioned word of mouth, this is my 3rd Audi car and have always been happy with the service, however I recently discovered that, Halesowen dealership was nearer for me to travel too and have had a service done here yesterday and wow staff are supper friendly, such a friendly relax atmosphere, car was valeted to a really high spec and no messing about done super fast, great advice given by Matt and Craig and went above and beyond to provide a fantastic experience,
I am obviously moving to this place for all future service etc.
Michelle
13/5/25
13 mai 2025
Avis spontané
Réponse de Stratstone - Audi Halesowen
Hi Michelle,
Thank you for taking the time to share your positive experience.
It's wonderful to know that you felt welcomed and appreciated by Matt and Craig.
We strive to create a comfortable and efficient environment for our customers, and we're delighted that you found the service, advice, and attention to detail exceptional.
We're proud of our team's commitment to providing a top-notch experience, and we're glad you're choosing to make our dealership your go-to for all your future service needs.
Customer Services
Excellent communication
Excellent communication, I was regularly updated by staff member Craig on the situation regarding my vehicle. Craig was informative and friendly throughout the process.
28 avril 2025
Réponse de Stratstone - Audi Halesowen
Hi Lesley,
Thank you for your kind words.
We're pleased to hear that you were kept informed about your vehicle's status.
Customer Services
A friendly dealership who made…
A friendly dealership who made purchasing my new car a great experience. A big shout out to Iain Walker who was absolutely fantastic from start to finish, listening and understanding what I was looking for and then going above and beyond to find me what I wanted. In addition, he managed to get me a great deal! I would definitely recommend to anyone looking for a new car. Thank you
17 avril 2025
Réponse de Stratstone - Audi Halesowen
Hello Khalid,
It's fantastic to know that Iain listened to your needs and went the extra mile to find the perfect car for you.
We strive to provide exceptional customer service and are delighted that Iain exceeded your expectations.
Thank you for your kind words and recommendation.
We appreciate your business and hope to see you again soon.
Customer Services
Excellent service throughout
3 avril 2025
Réponse de Stratstone - Audi Halesowen
Hi Ioannis,
A big thank you for leaving us a 5* review!
Have a lovely day!
Customer Services
Kept up to date with progress
Kept up to date with progress. Additional wrk completed on the same day.
31 mars 2025
Réponse de Stratstone - Audi Halesowen
Hi Maurice,
We appreciate your kind words and are glad to hear that you were kept informed throughout the process.
Customer Services
Réponse de Stratstone - Audi Halesowen
Hi Antony,
Thank you for your feedback.
We appreciate you highlighting our prompt and efficient service.
Customer Services
Réponse de Stratstone - Audi Halesowen
Hi Trevor,
Thank you for taking the time to review.
I’m so sorry to hear you haven’t had a positive experience, I can assure you that this isn’t the customer service we do aim to provide.
If there are any outstanding issues you have that you need addressed, please contact us on service.followup@stratstone.com
Thank you,
Customer Services
Halesowen Audi
Had to return for some minor work to be completed after originally booking the work in to be done with my MOT and service.
The young lady was very helpful though in getting the work sorted out.
22 février 2025
Réponse de Stratstone - Audi Halesowen
Hi Mr Myrie,
We understand that having to return for additional work after your MOT and service can be frustrating.
We're glad to hear that our team member was helpful in resolving the issue.
We strive to provide a seamless experience for our customers and will use your feedback to improve our processes.
Customer Services
Réponse de Stratstone - Audi Halesowen
Hi Deana,
Thank you for your kind words.
We're delighted to hear you had a positive experience.
Customer Services
Réponse de Stratstone - Audi Halesowen
Hi,
Thank you for your kind words.
We're delighted to hear you had a positive experience.
Customer Services
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