Excellent service. I pre-booked my Audi Q5 for MOT and, as I needed the car that day, I delivered it for its MOT by 08.00 am, waited while th MOT was carried out and was back on the road just before... Voir plus
L'entreprise a répondu
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I have been researching the electric car market for 10 weeks. Contacted 6 car companies, test drove several cars and got proposals from 4 dealerships. I was a bit nervous/anxious about buying an elect... Voir plus
The team seems more interested in collecting information they can use for sales and marketing than actually providing any sort of customer service and fixing the car. An SOS 4fault that they said they... Voir plus
Fantastic customer experience. I was warmly welcomed by Alixe Drummond from the minute I entered the showroom. From our initial conversation, car selection, test drive, through to handover of my... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Concessionnaire automobile
- Centre de contrôle technique
- Fabricant de voitures
- Garage automobile
- Service de vidange d'huile
- Vendeur de voitures d'occasion
Écrit par l'entreprise
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
Écrit par l'entreprise
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Coordonnées de contact
Nightingale Road, G5 1RQ, Hitchin, England, Royaume-Uni
- 01462 354 606
4,0
Bien
87 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Pollen filter was not change!
They claim that they changed my pollen filter, but they didn't. I'm sorry, but this is extremely unprofessional from the guys who work in the back office (or in the workshop).
27 mai 2026
More interested in marketing information than fixing the car
The team seems more interested in collecting information they can use for sales and marketing than actually providing any sort of customer service and fixing the car. An SOS 4fault that they said they'd diagnosed and fixed came on within half an hour of leaving the garage.
3 mai 2026
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Your staff are very helpful.
Your staff are very helpful.
The procedures were easy to understand and follow .
11 mai 2026
Réponse de Stratstone - Audi Hitchin
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Hitchin Audi Customer Services
Works not required.
Was quoted and pushed for works which according to a second independent opinion was not required. Be careful and just don't accept the recommendations advised.
5 mai 2026
Réponse de Stratstone - Audi Hitchin
Hi,
Thanks for sharing your feedback on your experience with Hitchin Audi . We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Hitchin Audi Customer Services
Réponse de Stratstone - Audi Hitchin
Hello,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Hitchin Audi Customer Services
Exceptional customer service and a fast…
Exceptional customer service and a fast repair for my Q8 on a warranty claim.
Very impressed.
30 avril 2026
Réponse de Stratstone - Audi Hitchin
Hello,
A big thank you for leaving us a 5* review!
Have a lovely day!
Hitchin Audi Customer Services
One of the best Audi garages
30 avril 2026
Réponse de Stratstone - Audi Hitchin
Hello,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Hitchin Audi Customer Services
New Car
The salesman (Chris)who dealt with the purchase of my new car was very courteous and professional which was much appreciated.
28 avril 2026
Réponse de Stratstone - Audi Hitchin
Hello,
Chris will appreciate you leaving this a review - thank you!
Have a nice day!
Hitchin Audi Customer Services
I have been researching the electric…
I have been researching the electric car market for 10 weeks. Contacted 6 car companies, test drove several cars and got proposals from 4 dealerships. I was a bit nervous/anxious about buying an electric car- I was looking for a nice car with enough style, power and range to meet my needs. Two weeks ago I started looking at the Q6 e-tron and contacted Audi. Within a few hours I had a call from Alixe Drummond in Hitchin and we agreed to meet up on Sunday 26th March for a test drive. Really liked the car but wanted the Vorsprung version which was not available in Hitchin. By Monday morning I had a proposal from Alixe and on Thursday 30th I picked up my new car. I was very impressed by Alixe's efficient professionalism and absolute engagement in selling me a car. Other dealerships had either ignored my enquiries, did not keep in touch...it was not a good experience. And, when I picked up my car, Alixe introduced me to the myriad of functions currently available in electric cars. Overall, my experience was a great one and I am enjoying my new car very much. Electric cars are not just good for the environment, they can also be fun to drive!!!!
30 avril 2026
Avis spontané
Excellent service. MOT while I waited
Excellent service. I pre-booked my Audi Q5 for MOT and, as I needed the car that day, I delivered it for its MOT by 08.00 am, waited while th MOT was carried out and was back on the road just before 10.00 am.
Thanks to Service Advisor Annabelle Stevens who organised everything very efficiently.
27 mars 2026
Réponse de Stratstone - Audi Hitchin
Hello John,
Thanks for sharing your recent experience!
It sounds like Annabelle has done a great job helping you during your time at our Dealership.
I'll be sure to pass your kind review on.
Hitchin Audi Customer Services
Vey professional service
Vey professional service. I was treated in a friendly and polite way.
31 mars 2026
Réponse de Stratstone - Audi Hitchin
Hello Andrew,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Stratstone Brand Customer Services
If you have an issue don't expect the…
If you have an issue don't expect the after sales manager to get in touch
15 mars 2026
Réponse de Stratstone - Audi Hitchin
Hi Adam,
Thanks for sharing your feedback on your experience with Hitchin Audi. We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Hitchin Audi Customer Services
Audi Hitchin are very eager to sell you…
Audi Hitchin are very eager to sell you a vehicle but by far in all my years the aftercare and this goes across all commercial sectors is the worst I have ever received by Audi Hitchin.
4 octobre 2025
Réponse de Stratstone - Audi Hitchin
Hi,
I am sorry to hear of your experience
It isn't the level of customer service that we aim to provide and certainly isn't how we want our customers to feel. We apologise that you haven't received the experience that is expected.
We will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.
Thank you,
Stratstone Brand Customer Services
Great customer service.
10 mars 2026
Réponse de Stratstone - Audi Hitchin
Hello Phillip,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Audi Hitchin a good service team and…
Audi Hitchin a good service team and good technicians.
10 mars 2026
Réponse de Stratstone - Audi Hitchin
Hello Freddie,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Réponse de Stratstone - Audi Hitchin
Hello John,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Amazing experience ⭐️⭐️⭐️⭐️⭐️
Great service from start to finish and overall great customer experience, I’ve been coming to hitchin Audi for many years and it’s been good but recently it’s been a great experience
4 mars 2026
Réponse de Stratstone - Audi Hitchin
Hello Varun,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Hitchin Audi Customer Services
Very helpful and friendly staff who…
Very helpful and friendly staff who collected and delivered the car making the whole experience painless.
27 février 2026
Réponse de Stratstone - Audi Hitchin
Hi Alasdair,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience with us at the Dealership.
Have a lovely day!
Stratstone Customer Services
The worst dealership they are incapable…
The worst dealership they are incapable of dealing with anything other than standing around and gossiping utter nonsense the Hitchin branch employees u get 3rd world service they might aswell move to a 3rd world and operate from there they might get better at there job not to forget everytime anyone leave a bad review they reply we thrive on giving excellent CS like pls work on what u preach duh 🙄
11 mars 2026
Avis spontané
Réponse de Stratstone - Audi Hitchin
Dear Nazia,
Thank you for taking the time to rate the experience you have had with Stratstone Brand. Please accept our sincere apologies if our service did not meet your needs and thank you for bringing this to our attention. To allow us to improve our processes and the service we provide to our customers, we would please ask that you provide more details of your experience to our customer service team at stratstonecustomercare@stratstone.com, who will be happy to investigate your concerns and have the opportunity to make things right for you.
Once again, we would like to thank you for taking the time to leave this review. Your support to Lithia is much appreciated.
Stratstone Brand Customer Services
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