On arrival you are made welcome by the polite and friendly amazing staff . Then directed to the correct department whilst waiting offered drinks. Once with your allocated advisor all is explained... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementNorth field Drive, Milton Keynes, MK15 0DQ Buckinghamshire, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Awful customer service. Left waiting for 2 hours when collected new car. 2 months later pulled over by police as number plate had fallen off. After a month of calling and emails, still no refund fo... Voir plus
L'entreprise a répondu
We were a little disappointed that the A5 2025 we purchased from the same Stratstone Audi network had some faults. However, Audi Milton Keynes handled the matter very professionally as soon as we re... Voir plus
L'entreprise a répondu
I have had an awesome experience with Audi Milton Keynes. My service was due and MOT and I booked in advance. Gary and Charlea are absolute legends and very helpful. They put extra effort on my... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Concessionnaire automobile
- Centre de contrôle technique
- Fabricant de voitures
- Garage automobile
- Service de vidange d'huile
- Vendeur de voitures d'occasion
Écrit par l'entreprise
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
Écrit par l'entreprise
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Coordonnées de contact
North field Drive, Milton Keynes, MK15 0DQ, Buckinghamshire, Royaume-Uni
- 01908 086 679
3,6
Moyen
199 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
I recently bought an Audi Q3 Sportback…
I recently bought an Audi Q3 Sportback and dealt with Will their Sales Executive. He was friendly, easy to talk to, and very helpful from the start. He listened to what I wanted and gave clear advice without making me feel pushed into anything.
I am very happy with the car and the service I received. I would happily recommend Will to anyone thinking about buying an Audi.
1 avril 2026
Réponse de Stratstone - Audi Milton Keynes
Hello,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Stratstone Brand Customer Services
A first class experience
Hello,
My experiences with my Audi service was first class. Very professional and helpful staff who made this an enjoyable experience i would happily recommend.
23 mars 2026
Réponse de Stratstone - Audi Milton Keynes
Hello Andrew,
I appreciate you taking the time to leave this review!
I am very pleased you are satisfied with your visit!
We hope to be of service to you again!
Milton Keynes Audi Customer Services
Excellent experience
The company gave excellent, fair advice. We felt listened to and were respected. We would recommend the team there, especially Raheem and Saul.
31 mars 2026
Réponse de Stratstone - Audi Milton Keynes
Hi,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience with Raheem and Saul at Dealership
Have a lovely day!
Stratstone Brand Customer Services
Waste of my money took my a5 in to get…
Waste of my money took my a5 in to get fix even spoke to a technician and show him wot i would like to be looked at and all they did was a engine update witch neva needed lost out on 444 pounds and no1 was willing to help there was no communication i had to ring in all the time and lost out 4 days of work and lost my job as they couldn't fix my car
17 mars 2026
Réponse de Stratstone - Audi Milton Keynes
Hi Lewis,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience, we understand how frustrating this must have been, especially with the impact it’s had on your work.
We want all of our customers to feel confident that the concerns you highlight are listened to and properly addressed, and I’m sorry that you feel like this wasn’t the case here.
Thank you again for bringing this to our attention — feedback like yours helps us improve.
Customer Services
Warm reception amazing staff
Have to say Michelle on reception was phenomenal , warm welcome friendly nature , listened to exactly what I was after and understood, offered drinks and a comfy couch, cdnt stay to see cars as it was super busy but definitely will go back based on first impressions.
21 mars 2026
Avis spontané
Réponse de Stratstone - Audi Milton Keynes
Hello,
Michelle will appreciate you leaving this review - thank you!
Have a nice day!
Milton Keynes Audi Customer Services
Paige and the Milton Keynes team provided exceptional service again
Paige who was the point of contact on the day provided an exceptional level of service. The extended team resolved the small technical issues, enabling car to be back with me swiftly. Highly recommend the Milton Keynes site.
27 février 2026
Réponse de Stratstone - Audi Milton Keynes
Hi Edwards,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience with Paige at Dealership
Have a lovely day!
Stratstone Brand Customer Services
charlie evans was excellant in the…
charlie evans was excellant in the service department!!! had a few issues with my car!2026
16 février 2026
Réponse de Stratstone - Audi Milton Keynes
Hello Dawn,
Charlie will appreciate you leaving this a review - thank you!
Have a nice day!
Milton Keynes Audi Customer Services
Staff friendly and courteous with every…
Staff friendly and courteous with every sign of delivering good customer service.
6 février 2026
Réponse de Stratstone - Audi Milton Keynes
Hello Helen,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Poor customer service
Poor customer service
They give dirty courtesy cars, dog hair inside,
No interest in trying to fix your car under warranty, will diagnose it as something else to avoid doing the job
They take forever getting back to you
Kept my car for 2 months still with the same issue.
3 décembre 2025
Réponse de Stratstone - Audi Milton Keynes
Hi Adeel,
Thanks for sharing your feedback on your experience with Milton Keynes Audi. We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Stratstone Customer Services
Polite and friendly service
Polite and friendly service, pro active follow up is appreciated.
16 février 2026
Réponse de Stratstone - Audi Milton Keynes
Hi Rebecca,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience with us at the Dealership.
Have a lovely day!
Stratstone Brand Customer Services
The customer service skills of Susannah…
The customer service skills of Susannah and Rama! They were both brilliant! Especially Susannah who went the extra steps to make me feel truly valued! Thank you both!
2 février 2026
Réponse de Stratstone - Audi Milton Keynes
Hello Jamil,
Our team will appreciate you leaving this review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Customer service at MK Audi is…far from the standard I would expect for a premium car brand
Customer service at MK Audi is non-existent.
I have brought 2 cars from this dealership. both times they have tried to over charge me for maintenance/services.
When being told what the charges for the work they will inflate the price and hope you don't query the cost. a £1600 cost as if by magic became £1200 when I suggested it seemed excessive, and very recently a brake fluid change was quoted £145, again I queried the cost and within seconds the price became £84. I am still awaiting a call from the service manager to discuss why this seems to be common practice. 1 week and still no call.
23 février 2026
Avis spontané
Réponse de Stratstone - Audi Milton Keynes
Hi John,
Thanks for leaving us this feedback.
Please accept my apologies for the lack of communication you have received from the dealership, I will ensure that this is addressed internally.
Thank you,
Stratstone Brand Customer Services
Conscientious Work and Diligent Help…MK Audi Service Dept.
Conscientious work and diligent help from the whole team in the MK Audi Service Unit, ...Thanks again to all involved for looking after my cars needs!.. Only grumble was the litter left in the courtesy car. I think the empty wrappers and empty pop bottle belonged to someone in the MK Audi Sales department!
3 février 2026
Réponse de Stratstone - Audi Milton Keynes
Hello,
Thank you for sharing your feedback with us. Your input is incredibly valuable as it helps us enhance the experience for all our customers.
To better understand your perspective and make the necessary improvements, we kindly ask you to provide more details by emailing us at stratstonecustomercare@stratstone.com.
This will enable us to address any areas of concern and ensure a better experience for you and others.
Thank you once again for taking the time to review us.
Stratstone Customer Services
Great customer service at MKAudi
16 février 2026
Réponse de Stratstone - Audi Milton Keynes
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Poor communication from central booking…
Poor communication from central booking team. Job card inaccurate. Check in staff don’t listen
12 janvier 2026
Réponse de Stratstone - Audi Milton Keynes
Hi Anne,
Thanks for sharing your feedback on your experience with Milton Keynes Audi. We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Stratstone Customer Services
Excellent CX
Extremely helpful from the time I walked in to the time I left. I was very impressed with the I received.
28 janvier 2026
Réponse de Stratstone - Audi Milton Keynes
Hello Neritha,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Stratstone Brand Customer Services
Stratstone Milton Keynes : Zero after sales service.
As the many months tick by, there is still zero customer service at Starstone Milton Keynes.
Even Stratstone HQ can't get a response from them. Meanwhile, the Audi Q5 still has major faults.
Thank you for your reply, but I have already done that numerous times.
10 février 2026
Avis spontané
Réponse de Stratstone - Audi Milton Keynes
Hi James,
Thanks for sharing your feedback on your experience with Stratstone Brand. We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Stratstone Brand Customer Services
My account manager leapt me up todate…
My account manager leapt me up todate on this unplanned repair! As always a great service.
27 janvier 2026
Réponse de Stratstone - Audi Milton Keynes
Hello David,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Réponse de Stratstone - Audi Milton Keynes
Hello Naka,
We're delighted to hear you're happy with your new vehicle and that our team delivered a positive experience overall. If there's any element of the process we could enhance next time, whether during handover, communication, or follow-up, we'd love your feedback. Enjoy the drive!
Stratstone Brand Customer Services
Réponse de Stratstone - Audi Milton Keynes
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
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