Stratstone - Audi Milton Keynes Avis 

Excellent service

I am writing to formally document multiple issues with my recent Audi A6 S-line purchase from your Milton Keynes branch.

Vehicle Purchase Details:

Model: Audi A6 S-line
Purchase Location: Milton Keynes Branch
Purchase Date: 15-09-2025

Documented Issues at Delivery:

Undisclosed Damage/Defects:
Driver's side mirror broken
Two windscreen chips (not disclosed during sale)
Cup holder malfunction, broken told they not willing to open all and fixed as no is over 14 days return ,but they failed to mention that they were the one stringing me along with false promises

Boot damage previously promised to be repaired

Service Documentation:
Promised full Audi service history not provided
Claimed May 2025 full service questionable
Brake pad warning light activated within 40 days of purchase

Additional Services:
Ceramic coating initially not completed
Required return visit for proper coating application

Which did pay for this service was not free, but really bad experience

Communication Issues:
Repeated failed call back promises never the call you back
Claims of staff holidays
Apparent deliberate delays beyond 14-day period
Lack of response to concerns

Consumer Rights Impact:

Potential misrepresentation of vehicle condition
Non-disclosure of material defects
Failure to provide promised documentation
Service claims requiring verification

Required Resolution:

Complete service history documentation
Repair of all identified issues
Written explanation for undisclosed defects
Compensation for inconvenience and repairs

Recommendations for Other Customers:

Inspect vehicles in daylight
Document all promises in writing
Verify all claims immediately
Maintain detailed records
was dealing with Manager Timothy Gibons and Sales Romano Gasparo
I expect a prompt response addressing these serious concerns. This experience falls well below the standards expected from an authorized Audi dealer.
Sincerely
Niko Lleshaj

All good, just wish it was slightly cheaper!

Professional

My car has had a problem since it went in for service into Stratsone - Audi Milton Keynes in April and since then I have made multiple visits to the workshop but the problem is still there. They misdiagnosed the problem on the first visit and charged me for it but the problem is still not solved. When I reported it again, they promised they will refund it but after a couple of months still the refund has not been processed. I have visited them a couple of time afterwards for the same issue and left the vehicle in the workshop but still the problem is not resolved. They book an appointment and say they will send you a confirmation but that does not come. When you try to call you can never get through to the service manager and you are promised a call back but it never comes. The whole operation is just chaotic and I would not recommend anyone goes here for service or technical investigation.

Olivia and Charlea was a constant help and could not do enough for our company.

If you have any sense, you will never buy a car from Audi Stratstone / Milton Keynes.

I have bought numerous cars from this group over the years (7 or 8 vehicles) including current two cars however never again following recent experiences. Wives Q4 e-tron for the second time simply died / failed to work / wouldn’t start. Car towed to garage and advised that a repair would be necessary. No courtesy car provided with result we have incurred significant expense. Almost no update from garage and they simply dont return the calls they promise. 5 days pass - still no car and almost no updates or contact. Eventually a week later, we are told the car is ready - we ask that it be dropped off however told this isnt possible as they have no drivers so we say we will collect the following morning and advised they open at 730/800. We arrive around 830am only to be told the car isn’t ready at all. Told it needs final sign off but no explanation provided as to why this hadn’t happened or why anyone had not had decency to contact us to say car wasn’t indeed ready and we shouldn’t make the journey to the garage. Again no courtesy car offered. Made anger clear and told someone senior would call me and compensation promised. We are now 3 weeks since car was taken in and still haven’t received the call from the senior manager to discuss the compensation promised. Still haven’t received the car back and barely had an update except a couple of one line emails saying, “frustrating, still no update”. Eventually received a courtesy car dropped off by a driver who they verbally and in email said wasn’t available that week when we first requested the car be dropped off so they have also told us blatant lies. The treatment we have received from Stratetone Aud has been nothing short of a disgrace and not aligned in the slightest with a so-called premium car brand.
No doubt, this message will receive the same prepared response that all others get showing how little they truly value their customers.
Avoid this place at all costs.

I’m very dissatisfied. Although the coolant work was completed, the smoke from the exhaust has worsened since the visit. I was told only an oil-consumption test was needed, but the visible smoke remains unresolved. The car was with you for weeks, no courtesy car was available, and I incurred extra costs. This experience has not restored confidence in the vehicle or the repair quality.

Failed repair, they do not call back when they say they will, poor service, will not be buying an Audi ever again.

MK Audi
My experience
31 July - called in to explain problem (EML) and made appointment for diagnosis.
6 Aug - diagnosis. Found a fault N80 valve.. I assumed this would rectify the fault. Service visit booked for 22 August
22 Aug - service visit to replace N80 valve.
29 August - to report light still on! Arranged a diagnostic visit on 4 September
4 September-abortive visit - not in diary - grrh. Further visit arranged.
12 Sep - another diagnostic visit.

Over five weeks and light still on.

I was requested to book in my car for a safety check following a recall. Used the app.. forget trying to us this folks, I never got a response, so phoned a few days later, and got car booked in, for a few weeks time. Was told when I brought it in that despite being offered a free valet when I booked, their jet wash had suddenly stopped working..sadly it appeared their vacuum also didn’t work, because they did not bother with the interior either. Anyway I tried to phone during the afternoon so see if car was ready, but no one answered the phone, despite me ringing several times. Of course I got a call just before rush hour to say it was ready. I just find this place so pretentious, if only they would concentrate on providing a proper service. No doubt I will get the usual stock answer from customer services * see answers to previous poor reviews on Trustpilot.

A dreadful office of Audi - they admitted to the most horrendous level of service that led to a new car being cancelled and returned, with compensation being rejected. I had to ask Audi UK to resolve the issue. Audi UK was excellent.

very efficient process of dealing with my vehicle with regular updates.

if you have to disconnect dash cams, please reconnect. If you need to change every setting on the seats, please return to standard. When washing the car it would be nice if the roof was also done.

I am writing to express my concern regarding a recurring issue with my vehicle’s brake pads and the consistency of the technical information I have been given.

On the second-to-last occasion when I brought my car to Audi, I specifically requested — as indicated in the inspection video sent by Audi — that the brake pads be replaced. I authorised the replacement service; however, the work was not carried out. The explanation I received was that, despite the recommendation in the video, replacement was not necessary and that only an adjustment was required.

Since collecting the car from that service, the brake pads have been making a constant and inconvenient squealing noise.

I acknowledge that the customer service has improved; however, I have noticed that the technical evaluations and the information provided by the mechanics do not always match, which can be frustrating. This leaves me feeling as though I am being perceived as a difficult customer, which is not the case.

In Brazil, I was accustomed to truly premium Audi service, and it is disappointing to have to report issues almost every time the car goes in for maintenance. My only intention is to ensure that the vehicle is maintained to the highest standards that the Audi brand represents.

I would appreciate it if you could review this matter and advise on the best way to resolve the brake pad issue permanently.

Thank you for your attention and understanding.

I had a great experience during my recent MOT at Stratstone Audi Milton Keynes. From the moment I arrived, the team was professional, welcoming, and genuinely focused on customer care and made the whole process seamless from start to finish.
Everything was handled professionally with minimal waiting time. It's clear that customer care is a top priority here, and it's always reassuring to know your car is in safe hands.
Thanks to everyone involved, Jack Giles, Abbi Mortimore and as always Moazin Jhetam - highly recommend for MOTs, sales and aftercare!
Big thanks to the team for making the process smooth and stress-free — a real credit to the brand. Highly recommend!

Dropped my car in at 8am for a service and fault to be checked. At 17:45 when i arrived to collect my car someone rang to tell me the service was completed but they haven't checked the fault. Which had to be rebooked in for the back end of July to support with a pool car, when i rang to confirm 29th July this booking i was told no pool car was booked and told it would be September before they can book me in with a pool car ! Someone needs to get their act together !!!